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February 19, 2016, 12:37 PM | #1 |
Senior Member
Join Date: October 13, 2015
Location: Arlington Texas
Posts: 126
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Franklin Armory Customer Service FAIL
I posted a while back about a friend of mine ordering a firearm and it being shipped to his house and not his FFL. The firearm he recieved was not the one he had ordered. It had a different Fire Control Group than the one he had ordered. He promptly sent the AR back to Franklin Armory and placed a call informing them of both the wrong FCG on the rifle and that it had been sent to his house and not his FFL.
Franklin Armory apologized profousley and said they would take care of it. Fast forward.... the firearm was delivered a month later to his FFL. It still had the wrong FCG. My friend rejected the firearm and sent it back to Franklin Armory, meanwhile placing a call to let them know why it was being returned. Fast forward another 3 weeks. Franklin Armory has yet to make contact with my friend and update him as to the status of the rifle. He initially placed the order on Dec. 29th 2015 and has yet to receive what he ordered. I placed a call to Franklin and spoke with the person handling his order, and asked them what was going on (as I had made the recommendation that he buy from them). The person I spoke with was nice enough on the phone, but had no clue as to the status of the firearm and where it was in the process. I asked him if they had received it, after it has been sent back by the FFL. The man could not answer me. The only excuse he could make was that they are busy. I would like to warn other potential customers about the difficulties that my friend has had. Here we are 2 months after he placed the initial order and he has yet to receive his firearm. Customer Service goes a long way... and Franklin needs to step up to the plate to make this right for him. Will keep you guys updated. |
February 19, 2016, 12:52 PM | #2 |
Junior member
Join Date: May 20, 2014
Posts: 1,835
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FA was questionable 30 years ago. Good to see they have not improved.
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February 19, 2016, 11:06 PM | #3 | |
Junior member
Join Date: May 16, 2008
Posts: 9,995
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Quote:
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February 19, 2016, 11:11 PM | #4 |
Senior Member
Join Date: November 13, 2006
Posts: 8,327
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Too vague to take serious.
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February 20, 2016, 02:06 AM | #5 | |
Senior Member
Join Date: February 4, 2012
Posts: 1,273
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Quote:
Sorry, but if was working with a company, and somebody called asking about someone else's order, I would give as little information as possible without being rude. Your friend should be calling, not you. |
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Tags |
ar15 , bfs , franklin armory , trigger |
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