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Old February 13, 2002, 12:09 AM   #1
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I will NEVER buy another gun from WalMart again!

I just got a new Ruger 10/22 from WalMart and it must have been the worst experience of my life.

I actually went to buy it on Fri but I was put on delay (the instant check wasn't so instant). That isn't their fault so fine, but this particular WalMart isn't in the best area (Rolling Road and Rt. 40 for those familiar with the area) so they assume that I will be turned down and the guy starts treating me like the criminal he assumes I am since he thinks I'm going to fail the check. I was going to cancel my order but that was just one clerk so I decided to give them another chance (plus the price was good- it was the only one they had left so I got a discount, I paid under $150).

Today the FBI finally passes me (great instant system, you think). I go to WalMart, the guy there is pleasant but I again have to negotiate the discount as the previous guy, assuming I'll be turned down, didn't write anywhere on the paperwork that we negotiated a discount due to my buying the display model. They didn't have the box anymore (imagine the looks carrying an open rifle through the parking lot of a WalMart in a bad neighborhood). Also, I had to wait around for some time while they tried to find the trigger lock's key and when they couldn't find it they got it off with a screw driver. When I got it home and tried to disassemble it I noticed the guy gouged the wood with the screw driver. When I try to return it I'm told that since they fill out the federal paperwork and it has the serial number they can't take it back (I believe this is a lie but they won't budge). I go home to take it apart to clean and oil and find that it was sitting so long that the trigger assembly and rear of the receiver is stuck (I can't get it out without busting the stock).

Needless to say I am very displeased by this situation . While I don't make it a habit of buying guns from WalMart I have bought there before (a Remington 581 bolt action .22) but I NEVER will again.

Anyone want to share bad WalMart or other gun buying experiences, I guess I started it. Also, any suggestions as to what to do to get the gun disassembled would be VERY welcome (I'm thinking of saturating the area with gun oil so that hopefully it will unstick, that or pound on it with a rubber mallet- I just need to buy the mallet).
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Old February 13, 2002, 12:33 AM   #2
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I think the first thing you need to do is call the store and talk to the manager. Tell him you are bringing the gun back in and why. Make sure you get his name and when he will be there so he can meet you at the sporting goods counter. You were probably dealing with someone who was working in plastic ware (and not Glocks) the day before and in greetiing cards the day before that.
If you want any satisfaction at Wally World you have to take a giant step over the rank and file workers and go to the top.

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Old February 13, 2002, 01:47 AM   #3
George Hill
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Buy from your local retailer and not chain store giants.
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Old February 13, 2002, 02:02 AM   #4
Join Date: February 4, 2002
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I had good luck with Wally World. Purchased my Marlin 25MN from them, in under 15 min we had the paperwork done and the criminal record passed and me walking out the store with it. I'm satisfied. Great gun, very accurate, etc. Never purchase the display model. That's the one that's been dry fired a million times.

I got similar service at a gun show.
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Old February 13, 2002, 02:29 AM   #5
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I wasn't worried about dry firing because they kept a trigger lock on it that they didn't even have the key for. They needed to use a screw driver to get the thing off (not a very good trigger lock).

George Hill,

I'm pretty broke these days so under $150 at WalMart, or even $160-180 at Sports Authority, Bass Pro Shop or Dick's Sporting Goods will make the difference versus $200+ at the gun shop (a couple around here won't even carry the 10/22 because the big stores sell them for less than what the gun shop pays to get it). However, I'll stick with Bass Pro Shop, Dick's and Sports Authority (in that order) for these kinds of guns from now on- the salespeople are more knowlegable and they sell more guns so I wouldn't get one that probably spent 2-3 years on their shelves.
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Old February 13, 2002, 02:48 AM   #6
John T Wylie Jr
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Here is a good one from the WallyWorld files .
Last week I go to WallMart to pick up a box of 9mm ammo ( white box 100 rounds for like $12 )...lady asks me is it for a rifle or handgun...if it is for a handgun I need to see your ID ( no biggie as I am over 30 !! ) to throw her a curve ball i answer " well actually neither , it is for a sub machine you need to see ID for ammo for a submachinegun ?".
Totally blew her away...she did not know how to respond to that.
I gave her my ID , payed and smiled as I walked away .
God Bless Sam Colt and Mike Dillon !!
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Old February 13, 2002, 08:54 AM   #7
Ben Swenson
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Not been terribly pleased with wallyworld. I am almost certain they don't take guns back and have that policy posted. They will sometimes take it back and ship it to the manufacturer for repair, but only in rare cases. And if the torn up stock was too bad, you should have noticed the gouged wood (always ask to see the gun before they box it up).

But, I haven't had a great experience at Galyans either. Was buying a rifle for my little brother's birthday once (happened to be a 10/22 as well. came with scope, paid ~$170.00). I spent about 15 minutes educating the man behind the counter on age limits (I was 18 at the time and therefore fully able to purchase long guns, but he thought I had to be 21 to even look at a rifle). When I finally got ready to fill out the paperwork I handed him my concealed handgun permit to bypass the NICS check. He gave me a funny look and said something about how it was stupid for 18 year olds to be able to carry a handgun and that they shouldn't be able to carry a gun until they were 21.

I should have left then.
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Old February 13, 2002, 09:05 AM   #8
Matt Wallis
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Bought my Winchester .30-30 there becuase of the great price. I also had to go back becuase the insta-chack system was down. When I did, the girl behind the counter had no idea what to do and had to call another store (!) to figgure it out.

As she was going over the the paper work she says to me that they can't sell to me because I answered one of the questions wrong!! I say, "what is it?" (or something like that) and she replies, all snotty, "Well, I can't tell you what you're supposed to answer." So I say, "well how about just telling me the question." So she goes, "Have you ever renounced your US citizenship?"!! I go, "Uh, no, I've never renounced my citizenship." And she say that I can't buy because all the questions were supposed to be answered "no" except for that one!?! I turn to the guy next to me who is just shaking his head. I try to explain to her what renouncing my citizenship would mean and why it's a good thing I answered no to that question. Finally she goes back to the phone and get's it straightened out. She was looking at the wrong question! Duh!

After that I had to help her find and fill out their log book (!) because I remembered where it was from the last time I had been there.


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Old February 13, 2002, 09:12 AM   #9
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I've only bought ammunition and an air rifle from Wal Mart and I'm sorry to say anything positive but I had no trouble at all. The guy behind the counter seemed somewhat knowlegeble and didn't give me any hassles, just good service.
Old February 13, 2002, 09:40 AM   #10
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When i want laundry detergent, i'll go to wal-mart.

When i want a gun, i'll go to a gun store.

Nothing like keeping your local gun shop in business, so that he'll be there when you need him.

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Old February 13, 2002, 09:44 AM   #11
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Ahh, the ease of Wally World

The guys at my Wal-Mart know me. I am a regular back at the sporting good's section.

It is not odd for me to go back there and say, "Gimme all the .223s". They comply with the same smile they always give me.

I got my SS 10/22 and had nothing but good luck. I gave them my CWP and escorted out I went.

I like the convenience. I could buy local, but I don't care for the people in the local shop (owner) and their prices are higher.
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Old February 13, 2002, 09:47 AM   #12
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I've bought ammo there and had a pleasant experience.

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Old February 13, 2002, 10:10 AM   #13
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I don’t see what the big deal is

Walmart supplies guns at a much lower price than you can get from a local gun store. There are many reasons they can do that, but one of them is less customer service (at least when you are dealing with the rank and file workers) than a local store typically provides. If being treated like a king and being remembered from one days dealings to the next is important to you then don’t buy at Walmart. If obtaining a firearm for the lowest possible price is important then buy at Walmart. Of course, if you choose to take your business to a gun store from now on, you don’t have much room to complain about the higher prices. Life is full of trade offs. Decide what commodities are more valuable to you, the money saved or the best possible service.

All that being said, I agree with BobR, get past the minimum wage workers and you stand a good chance of being taken care of like you should be.
Doing what you've done, gets you what you've got.
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Old February 13, 2002, 10:18 AM   #14
Join Date: October 23, 2001
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The guy at the sporting goods in our walmart is pretty cool. He is usuall back there at all the decent hours of the day. At night they have someone else but mostly if he is at work then he is in the sporting goods. I am happy walmart sells guns. I am really quite surprised they still do. I don't care if people buy guns at walmart. I have a habit of not buying guns out of any store walmart or local gun shop.
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Old February 13, 2002, 10:38 AM   #15
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. If being treated like a king and being remembered from one days dealings to the next is important to you then don’t buy at Walmart.
If you re-read my post I wasn't looking for top notch service, just not horrible service.

When I was put on delay I was treated as if I was a criminal. Since that WalMart is in a bad area I guess they get a lot of people who get turned down due to criminal records and I guess he assumed the same would happen to me, in fact when I talked to the manager about it that was his explaination (still unexeptable, even if I DID have a record I was a customer and he should have been courteous to me- what he would have said when I left would be his own business ).

I expected that they wouldn't damage my stock when removing the trigger lock (the lack of key for the trigger lock, by itself, was no big deal). Unfortunately I didn't see that until later, not that that would matter since they didn't remove the lock until after I paid and with guns there are no returns (they didn't want me to have a gun that could fire until I was about to walk out).

I expected that they would have a box for the gun. I had to carry it loose to my car in a bad area- I could easily have been robbed, arrested or worse.

I expected it to work but it won't come apart for cleaning and they won't take a non-functioning gun back (well, a possibly non-functioning gun- I'll find out for sure and I'd only take it back if it is truely non-functioning). (Note on this later).

I don't think this constitutes expectations that are too high for even WalMart. There is another local WalMart that gives, not just acceptable service, but the gun guy now knows me from ammo purchases and actually is pretty good- actually he was pretty good before he knew me too.
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Old February 13, 2002, 10:38 AM   #16
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I will NEVER buy another gun from WalMart again!

bought a remmington 700 from them a few years ago. After the clerk called another clerk and ran the background check they called a manager to check over all the paperwork. They wrapped it up in its box with a bunch of packing tape. The manager carried it out the front door and gave it to me outside the store. It was a good price but I only buy used now. John
John M USA retired
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Old February 13, 2002, 10:44 AM   #17
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A couple notes:

Bear Flare just gave me some advice as to how to get the gun disassembled. I'll find out this afternoon if it works.

If it doesn't I will take it back to WalMart. I talked to the guy that is the regular at the sporting goods counter today (the one who treated me like a criminal). While they still won't take a return he did offer to send it out for repairs.

Incidentally, he called me before I called him. Apparently, the guy I got it from yesterday forgot to have me fill out all the paperwork and they want me to return to fill it out. Funny, I filled out everything that is legally required (the federal stuff, there is no separate state stuff for long guns- odd if you are familiar with how anti-2nd amendment MD is), I guess they forgot some company paperwork. More unnecessary hassle .
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Old February 13, 2002, 11:17 AM   #18
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Don't buy display models. Remember, they are the ones everyone handles and maybe mistreats. Whether you do or not, always go over all aspects of your purchase before paying for it.
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Old February 13, 2002, 11:26 AM   #19
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Sounds like Bear Flare may have already told you, but if he didn't, the safety button has to be half way on / off (there is no detent position there) to take the action out of the stock.
Sorry if this is old news.
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Old February 13, 2002, 11:28 AM   #20
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No.....the paperwork is NOT set in stone. The 4473 form is retained by the dealer, should be no problem voiding it or deleting one gun description on the back side and adding another as a replacement.

You can throw them a curve. Ask for a copy of both sides of the 4473 that you signed. It is your right to get a copy of anything you sign.

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Old February 13, 2002, 11:36 AM   #21
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Let's see now. . . . . they tell you that you're on your own with the gun they damaged and which might be defective but then they want you to make a special trip back to sign their disclaimer or some other nonsense?

Hmmmmm. . . . . . . .

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Old February 13, 2002, 11:43 AM   #22
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Ok, Bear Flare's advice worked. Yup, it was putting the safety halfway between safe and fire. I suspected that there might be a trick to it. Once you know how to take it apart this gun actually is quite easy to take down. Thanks Bear Flare and griz.

I'm still not completely pleased with the experience for the other reasons given. I should have canceled my order as soon as the guy started treating me like I would be turned down and like I was a criminal (no second chances). That coupled with the lack of a box especially is a problem. Carrying a loose rifle through that parking lot at night could have easily got me robbed for the gun or arrested (actually, in MD, carrying an uncased gun, including rifles, through any parking lot would have got me arrested if a cop saw it).

I will probably never buy from another WalMart. I certainly won't from that WalMart. If I ever do it will be the one where I always get good service at the ammo counter.

C.R. Sam,

They won't take guns back. Apparently it is store policy. Today I was told, when I made my displeasure known, that if I couldn't get it disassembled and there was actually something wrong they'd send it to get fixed.
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Old February 13, 2002, 12:12 PM   #23
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Forgot to mention

If you're interested, Ruger will send you an owners manual free of charge. I'm assuming since you didn't get the box that the store lost the manual too.
Hope you enjoy shooting it if you keep it.
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Old February 13, 2002, 12:20 PM   #24
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The two guys that works in my Walmart are real cool and they sell a *lot* of guns and ammo.

I've never bought a gun there since I have this philosophical thing against buying anything at Walmart that I can buy from a local guy. I feel kinda bad about it too since one day I asked they guy about one gun and he and I spent my whole lunch hour taking them all out and just looking them over.

The guy told me that one day a kid told him the .22LR he was buying was for a pistol even though he had tried to tell the kid "it could be for a rifle". He couldn't sell it to him.

I hate to say it, but they actually have better service than one of the two local gunshops. Like I said, cool guys.
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Old February 13, 2002, 12:41 PM   #25
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If you're buying a Ruger

the company that encouraged the useful defensive weapons ban, I have zero sympathy.
"You are NOT Joseph's father, Hank. You are not supposed to take over until Dale is gunned down by federal agents - that is the agreement." --Peggy

Last edited by Futo Inu; February 13, 2002 at 01:32 PM.
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