DWP (Desert Warrior Products) Buyer Beware

Dragline45 · December 9, 2014, 12:58 PM

Been waiting on magazines from them since August 29th. Upon ordering they immediately charged my credit card without telling me they were on backorder. A month in I sent an email asking where my order was and was told they are waiting for a shipment from the manufacturer. For the past 2 months I have sent an email a week asking on the status of my order and have not received one single reply. I expressed in the emails I really don't mind waiting for the magazines I would just like an honest indication of when I can expect to get them, and they did not even have the courtesy to respond back. Calling the number listed for their company says they are no longer doing customer service over the phone and to email them, which I have with no avail. I filed a complaint with the BBB and will most likely be calling my credit card company to get my money back.

SmokinTom · December 11, 2014, 06:32 PM

Call your CC Company asap. Some of them have a time frame.

JWT · December 11, 2014, 10:12 PM

By all means contact your credit card company. They will probably put pressure on DWP and if the seller doesn't deliver they will cancel the charge.

Dragline45 · December 12, 2014, 06:32 PM

I am going to call them tommorow and see if they can. I payed with my debit card not credit card and I am pretty sure they (Bank of America) charge something like $30 to reverse charges and my order was only for $32 so it's almost not worth it other than making sure these thieves don't get a dime of my money.

Dragline45 · April 15, 2015, 12:28 PM

Just want to followup and say that I have still not received my products, or a single response from this company. Unfortunately I waited too long for my bank to reimburse me, but thankfully it was only about a $30 order.

madmo44mag · April 15, 2015, 01:23 PM

Seems you are not alone.

http://www.businessconsumeralliance....ucts-100096287

http://www.bbb.org/sdoc/business-rev...287/complaints

Madball6 · April 15, 2015, 06:01 PM

wow, after reading through those complaints, I've never been happier to have not done business with a particular company. That is some atrocious behavior.

-madball

BigCheese · April 16, 2015, 05:51 PM

The address listed by the Better Business Bureau is a box number at a UPS store.

December 9, 2014, 12:58 PM	#1
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 3,513	DWP (Desert Warrior Products) Buyer Beware Been waiting on magazines from them since August 29th. Upon ordering they immediately charged my credit card without telling me they were on backorder. A month in I sent an email asking where my order was and was told they are waiting for a shipment from the manufacturer. For the past 2 months I have sent an email a week asking on the status of my order and have not received one single reply. I expressed in the emails I really don't mind waiting for the magazines I would just like an honest indication of when I can expect to get them, and they did not even have the courtesy to respond back. Calling the number listed for their company says they are no longer doing customer service over the phone and to email them, which I have with no avail. I filed a complaint with the BBB and will most likely be calling my credit card company to get my money back. Last edited by Dragline45; December 9, 2014 at 01:04 PM.

April 15, 2015, 01:23 PM	#6
madmo44mag Senior Member Join Date: December 29, 2008 Location: Ft.Worth, Texas Posts: 1,522	Seems you are not alone. http://www.businessconsumeralliance....ucts-100096287 http://www.bbb.org/sdoc/business-rev...287/complaints __________________ Texas - Not just a state but an attitude! For monthly shooting events in DFW visit http://www.meetup.com/TexasGunOwner-DFW

April 16, 2015, 05:51 PM	#8
BigCheese Member Join Date: June 17, 2012 Location: Las Vegas NV Posts: 24	Good luck finding them The address listed by the Better Business Bureau is a box number at a UPS store.

December 11, 2014, 06:32 PM	#2
SmokinTom Senior Member Join Date: November 29, 2004 Location: Ohio Posts: 479	Call your CC Company asap. Some of them have a time frame.

December 11, 2014, 10:12 PM	#3
JWT Senior Member Join Date: March 16, 2007 Location: Southern Arizona Posts: 3,888	By all means contact your credit card company. They will probably put pressure on DWP and if the seller doesn't deliver they will cancel the charge.

December 12, 2014, 06:32 PM	#4
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 3,513	I am going to call them tommorow and see if they can. I payed with my debit card not credit card and I am pretty sure they (Bank of America) charge something like $30 to reverse charges and my order was only for $32 so it's almost not worth it other than making sure these thieves don't get a dime of my money.

April 15, 2015, 12:28 PM	#5
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 3,513	Just want to followup and say that I have still not received my products, or a single response from this company. Unfortunately I waited too long for my bank to reimburse me, but thankfully it was only about a $30 order.

April 15, 2015, 06:01 PM	#7
Madball6 Senior Member Join Date: March 30, 2011 Posts: 211	wow, after reading through those complaints, I've never been happier to have not done business with a particular company. That is some atrocious behavior. -madball