Bad vendor alert!----BOTACH TACTICAL

gedenke · December 17, 2008, 04:47 PM

I usally try not to stir the pot or ruffle any feathers (I'm kind of a MMOB guy), but I've recently had a very bad experience with an online vendor.

I know that the firearm industry (especially the AR-15 type stuff) has been extremely caotic lately, what with the long back orders and panic buying. But I went ahead and placed an order with http://www.botachtactical.com/. Of course I expected a delay in shipping. A few days later, I tried to email them to add a couple of items to my order, but got no response. I wait a couple days and try again, and again, no response. Long story short, over the last three weeks, I've emailed them 5 times and called twice, with no luck. I'm pretty ****** by now and emailed one more time to tell them about and to cancel my order. Finally, I recieve a response saying nothing more than "sorry for the delay, your order is canceled. Complete BS!

My point: Avoid Botach Tactical because their customer service sucks!

Double Naught Spy · December 17, 2008, 11:09 PM

Yeah, I think if you would have checked other threads on BT, you would have found this pattern already. They are usually great when the have the product in stock and you do best to call an verbally verify a product is in stock and place the order over the phone. Otherwise, you end up in your boat.

Coyote Hitman · December 18, 2008, 12:55 AM

I have always had good luck with them, as have several of my friends. I guess it is just hit or miss.

gedenke · December 18, 2008, 01:24 AM

I probably wouldn't be turned off to them if they would have taken two minutes and returned at least one of my emails. I understand they're busy, but ignoring me for three weeks is unacceptable. I didn't mention this earlier, but one of the times I called, they put me on hold for over 15 minutes, and then they hung up on me.

Call #2 resulted in a voice mail that they didn't bother responding to either.

Here's an example of what I expect: I have an another order in with www.tradingpostsupply.com and did the exact same thing with them (email to add item to order). The guy had a response in my inbox the very next day politely saying that it was taken care of and would ship as soon as it was in stock.

Another great vendor, www.bravocompanyusa.com not only shipped very quickly, but they emailed me a confirmation of the order, and a shipping notification w/ tracking.

You get my point I hope....

Double Naught Spy · December 18, 2008, 05:46 AM

Right, as you said, their customer service sucks, and as noted in several threads, this is especially true if there is a problem or the order isn't getting filled.

http://www.thefiringline.com/forums/...otach+tactical
http://www.thefiringline.com/forums/...otach+tactical
http://www.thefiringline.com/forums/...otach+tactical
http://www.thefiringline.com/forums/...otach+tactical
http://www.thefiringline.com/forums/...otach+tactical

cbm1948 · December 18, 2008, 09:04 AM

Thanks for the warning, I have use Botach in the past with good results I guess as with some merchants "Caveat emptor" applies.

Clint

botachtactical · October 29, 2009, 01:44 PM

Hello.
My name is Dan and I'm a rep from Botach Tactical.
I have read through your complaints and would like to help you with this matter as we are deeply committed to rectifying any mistakes made.

We ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mis-handled, however making excuses certainly doesn't help your situation. I would like to rectify the experience you have had and I encourage you to contact me.

[email protected]

Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you.
Please include as much information as you can, i.e order number, shipping zip code, name.

To regain your trust in our company and business, we would like to offer you a 20% off discount on ALL our items. Use coupon code 'ratings' at checkout.

Kind Regards
Dan
Botach Tactical

December 17, 2008, 04:47 PM	#1
gedenke Senior Member Join Date: August 8, 2007 Location: Southern Oregon Posts: 381	Bad vendor alert!----BOTACH TACTICAL I usally try not to stir the pot or ruffle any feathers (I'm kind of a MMOB guy), but I've recently had a very bad experience with an online vendor. I know that the firearm industry (especially the AR-15 type stuff) has been extremely caotic lately, what with the long back orders and panic buying. But I went ahead and placed an order with http://www.botachtactical.com/. Of course I expected a delay in shipping. A few days later, I tried to email them to add a couple of items to my order, but got no response. I wait a couple days and try again, and again, no response. Long story short, over the last three weeks, I've emailed them 5 times and called twice, with no luck. I'm pretty ****** by now and emailed one more time to tell them about and to cancel my order. Finally, I recieve a response saying nothing more than "sorry for the delay, your order is canceled. Complete BS! My point: Avoid Botach Tactical because their customer service sucks! __________________ There's an art...to flying. The knack lies in learning how to throw yourself at the ground and miss!

December 18, 2008, 01:24 AM	#4
gedenke Senior Member Join Date: August 8, 2007 Location: Southern Oregon Posts: 381	I probably wouldn't be turned off to them if they would have taken two minutes and returned at least one of my emails. I understand they're busy, but ignoring me for three weeks is unacceptable. I didn't mention this earlier, but one of the times I called, they put me on hold for over 15 minutes, and then they hung up on me. Call #2 resulted in a voice mail that they didn't bother responding to either. Here's an example of what I expect: I have an another order in with www.tradingpostsupply.com and did the exact same thing with them (email to add item to order). The guy had a response in my inbox the very next day politely saying that it was taken care of and would ship as soon as it was in stock. Another great vendor, www.bravocompanyusa.com not only shipped very quickly, but they emailed me a confirmation of the order, and a shipping notification w/ tracking. You get my point I hope.... __________________ There's an art...to flying. The knack lies in learning how to throw yourself at the ground and miss!

December 18, 2008, 05:46 AM	#5
Double Naught Spy Senior Member Join Date: January 8, 2001 Location: Forestburg, Montague Cnty, TX Posts: 12,717	Right, as you said, their customer service sucks, and as noted in several threads, this is especially true if there is a problem or the order isn't getting filled. http://www.thefiringline.com/forums/...otach+tactical http://www.thefiringline.com/forums/...otach+tactical http://www.thefiringline.com/forums/...otach+tactical http://www.thefiringline.com/forums/...otach+tactical http://www.thefiringline.com/forums/...otach+tactical __________________ "If you look through your scope and see your shoe, aim higher." -- said to me by my 11 year old daughter before going out for hogs 8/13/2011 My Hunting Videos https://www.youtube.com/user/HornHillRange

December 18, 2008, 09:04 AM	#6
cbm1948 Senior Member Join Date: August 10, 2008 Location: Georgia Posts: 143	Thanks for the warning, I have use Botach in the past with good results I guess as with some merchants "Caveat emptor" applies. Clint __________________ Illegitimi Non Carborundum

October 29, 2009, 01:44 PM	#7
botachtactical Junior Member Join Date: October 29, 2009 Posts: 13	Botach Tactical Hello. My name is Dan and I'm a rep from Botach Tactical. I have read through your complaints and would like to help you with this matter as we are deeply committed to rectifying any mistakes made. We ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mis-handled, however making excuses certainly doesn't help your situation. I would like to rectify the experience you have had and I encourage you to contact me. [email protected] Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you. Please include as much information as you can, i.e order number, shipping zip code, name. To regain your trust in our company and business, we would like to offer you a 20% off discount on ALL our items. Use coupon code 'ratings' at checkout. Kind Regards Dan Botach Tactical

December 17, 2008, 11:09 PM	#2
Double Naught Spy Senior Member Join Date: January 8, 2001 Location: Forestburg, Montague Cnty, TX Posts: 12,717	Yeah, I think if you would have checked other threads on BT, you would have found this pattern already. They are usually great when the have the product in stock and you do best to call an verbally verify a product is in stock and place the order over the phone. Otherwise, you end up in your boat. __________________ "If you look through your scope and see your shoe, aim higher." -- said to me by my 11 year old daughter before going out for hogs 8/13/2011 My Hunting Videos https://www.youtube.com/user/HornHillRange

December 18, 2008, 12:55 AM	#3
Coyote Hitman Junior member Join Date: August 17, 2007 Posts: 88	I have always had good luck with them, as have several of my friends. I guess it is just hit or miss.