1st Time PSA Experience - Page 3

Jsnake711 · March 15, 2019, 04:20 PM

I'm eyeing a pistol kit myself. Or at least a10.5" upper.

kymasabe · March 27, 2019, 07:21 AM

I like PSA products, I'm usually promoting their product when asked about it, and have over 40 completed orders from them in the last few years. Many complain of slow shipping and I've been fortunate enough to have not experienced that. Yet. Until today.
I placed an order 10 days ago for a barrel nut and delta ring assy and my order is still processing. I emailed them and said "what the hell? 10 days and still no status" and very soon afterwards got a very short email saying my order was cancelled and I'll receive a refund in 5-7 business days.
No apology, no explanation.

zukiphile · March 27, 2019, 07:40 AM

Once before they moved their store, my order for an upper went six weeks or so without shipping, so I called several times with no option better than voicemail.

When I finally got through to a person, a girl with a lovely accent told me they were waiting for my FFL...for an AR upper. She accepted my explanation of how that works and I received the upper with most of the parts I ordered a couple of weeks later.

I don't think they are a bad bunch. Maybe they only hire relatives to work in shipping.

kymasabe · March 27, 2019, 08:23 AM

And yet, when I order from Primary Arms, AR15Discounts, or JoeBobsOutfitters, shipping is almost always next day. RightToBear is pretty fast. TomsTactical takes a few days. I'm used to PSA's week-long wait, but never been put off and abruptly cancelled before.

zukiphile · March 27, 2019, 10:54 AM

I am not excusing poor service from PSA. Midway and Brownells are just a step away from the kind of service Bug Bunny got from Acme (dropping an order in a mailbox and getting the order a few seconds later).

I don't know your age, but I remember ordering junk as a lad. One filled out an order form, mailed it and waited "six to eight weeks".

If I see a good enough price on something at PSA I'll still order it, but it won't be anything I need ASAP.

GarandTd · March 27, 2019, 11:03 AM

I'm a skater and when I was a kid, I would have to mail in an order through ads in skateboard mags or an occasional skate catalog. I would be waiting 6-8 weeks for a things with no word if and when they were coming. I usually used a C.O.D. option that would cost me a couple Xtra bucks. That stands for "cash on delivery". At least if something went away, I wasn't out the cash.

My BIL ordered from PSA after seeing my rifle and had a good experience. My other BIL wants me to help him with one now. Hopefully it goes as well as the others.

March 27, 2019, 07:21 AM	#52
kymasabe Senior Member Join Date: June 10, 2005 Location: SW Florida Posts: 2,747	Possibly my last PSA order for a while. I like PSA products, I'm usually promoting their product when asked about it, and have over 40 completed orders from them in the last few years. Many complain of slow shipping and I've been fortunate enough to have not experienced that. Yet. Until today. I placed an order 10 days ago for a barrel nut and delta ring assy and my order is still processing. I emailed them and said "what the hell? 10 days and still no status" and very soon afterwards got a very short email saying my order was cancelled and I'll receive a refund in 5-7 business days. No apology, no explanation. __________________ God's creatures big and small, eat them one, eat them all.

March 27, 2019, 07:40 AM	#53
zukiphile Senior Member Join Date: December 13, 2005 Posts: 4,462	Once before they moved their store, my order for an upper went six weeks or so without shipping, so I called several times with no option better than voicemail. When I finally got through to a person, a girl with a lovely accent told me they were waiting for my FFL...for an AR upper. She accepted my explanation of how that works and I received the upper with most of the parts I ordered a couple of weeks later. I don't think they are a bad bunch. Maybe they only hire relatives to work in shipping. __________________ http://www.npboards.com/index.php

March 27, 2019, 08:23 AM	#54
kymasabe Senior Member Join Date: June 10, 2005 Location: SW Florida Posts: 2,747	And yet, when I order from Primary Arms, AR15Discounts, or JoeBobsOutfitters, shipping is almost always next day. RightToBear is pretty fast. TomsTactical takes a few days. I'm used to PSA's week-long wait, but never been put off and abruptly cancelled before. __________________ God's creatures big and small, eat them one, eat them all.

March 27, 2019, 10:54 AM	#55
zukiphile Senior Member Join Date: December 13, 2005 Posts: 4,462	I am not excusing poor service from PSA. Midway and Brownells are just a step away from the kind of service Bug Bunny got from Acme (dropping an order in a mailbox and getting the order a few seconds later). I don't know your age, but I remember ordering junk as a lad. One filled out an order form, mailed it and waited "six to eight weeks". If I see a good enough price on something at PSA I'll still order it, but it won't be anything I need ASAP. __________________ http://www.npboards.com/index.php

March 27, 2019, 11:03 AM	#56
GarandTd Senior Member Join Date: June 15, 2016 Location: Rural PA Posts: 1,639	I'm a skater and when I was a kid, I would have to mail in an order through ads in skateboard mags or an occasional skate catalog. I would be waiting 6-8 weeks for a things with no word if and when they were coming. I usually used a C.O.D. option that would cost me a couple Xtra bucks. That stands for "cash on delivery". At least if something went away, I wasn't out the cash. My BIL ordered from PSA after seeing my rifle and had a good experience. My other BIL wants me to help him with one now. Hopefully it goes as well as the others. __________________ 22lr, 20 gauge, 8mm Mauser, 35 Remington, 30-06, 5.56x45/223, 9mm, 380acp

March 15, 2019, 04:20 PM	#51
Jsnake711 Member Join Date: January 18, 2019 Posts: 95	I'm eyeing a pistol kit myself. Or at least a10.5" upper.