Natchez shooters supplies...WOW

[muzzleblast...]

Natchez and Midsouth were a couple of my regular suppliers for years, but, then I moved to Tennessee and get hit with a 9.75% sales tax when buying from them. Midway, Graf, others get my mail-order business now.

[HiBC]

Muzzleblast,I can see how having to pay 9.75% tax for living in Tennessee is annoying. I don't blame you for taking a better deal.
I'm thinking Natchez has no choice but to follow Tennessee tax law.

zukiphile: I have no reason to doubt you. It might well be you have a totally legit beef. And I would not blame you for being unhappy.

At the same time,life has taught me that there is generally two sides to every story. I generally want to hear both sides before I make any changes.

I,too,have had decades of dealing with Natchez,and no horror stories. A few days ago I ordered 5 boxes Hornady .308 110 gr round noses at $13.99 a hundred. Not bad! For giggles,I checked 30 carbine brass. Hornady,200 rds for $49. Not a great price,but about $5.00 cheaper per 100 than my favorite brass supplier.
Its a stocking stuffer,and tracking says Dec 21. I'm happy.

I do hope Natchez resolves the issue in a decent way for you.

But I'm not going to pile on.

[Tsquared]

Quote:
Unfortunately, they don't ship within TN, which is where they're located and where I live.

didn't know that. I live less than 4 miles from the TN state line. Guess I got lucky

I have a condo in Florida and because my billing address is in GA they will not ship to my FL address. They don't ship to Georgia as well.

[reynolds357]

I don't like them because they won't ship to Georgia.

[muleman11]

I only buy from Graf and son, mainly because they are 4 miles away and l pick up all orders. They always have my order ready for pickup within an hour.

[Real Gun]

Seriously? You resurrect a 6 1/2 year old thread to get a pound of flesh from a vendor by trying to take others with you after one of the inevitable snafus in mail ordering? I do well with Natchez and plan to continue.

[zukiphile]

Originally Posted by Real Gun

Seriously? You resurrect a 6 1/2 year old thread to get a pound of flesh from a vendor by trying to take others with you after one of the inevitable snafus in mail ordering? I do well with Natchez and plan to continue.

I haven't sought a pound of flesh, but related the basis for my warning. Contrary to your understanding, this was not an "inevitable snafu in mail ordering". Natchez never had any intent to deliver according to the plain terms of the advertisement and my order confirmation, but maintained the charge on my card anyway.

This was no accidental mishandling of a customer account, but a conscious decision by Natchez to engage in sales practices that are deceptive under state and federal regs.

Apologies for leaving this in an existing thread. Let me know if you'd like me to start a new thread devoted to the issue.

[Real Gun]

You are not going to see any credit/refund until the merchandise is logged in as returned. Holding out for a mistaken price on the website makes you the problem, okay to be irked but bucking how online ordering actually works. If you look closely, there may be a disclaimer on the site for stuff like this. I don't think they are obligated to sell to you at a mistaken price, and permitting a return on their dime is a common practice way of handling it. I have a business selling mail order too and have some sense of how this has to work.

[zukiphile]

Real Gun, you have some strong sentiments about this for not actually knowing what has occurred.

You are not going to see any credit/refund until the merchandise is logged in as returned. Holding out for a mistaken price on the website makes you the problem, okay to be irked but bucking how online ordering actually works.

The price wasn't "mistaken". They even confirmed the order at the price at which I ordered.

There is no magic difference in online ordering that permits a vendor to take payment for a full order, confirm the terms of the deal, then decide that although they will take payment, they only deliver half.

Had you read more closely, you would understand that I hadn't held "out for a lower price". Natchez was at all times free to keep its half shipment; I even called them to keep them from shipping in the first place.

If you look closely, there may be a disclaimer on the site for stuff like this. I don't think they are obligated to sell to you at a mistaken price, and permitting a return on their dime is a common practice way of handling it. I have a business selling mail order too and have some sense of how this has to work.

You may believe you have some sense of it, but that is unlikely to suffice in the event you do it to a customer with time and interest in a consumer action in many states. Consumers aren't bound by the adhesion language that violate consumer regulations. Moreover, Natchez Terms and Conditions don't permit them to unilaterally change the terms of orders.

At each turn, I dealt with Natchez fairly. At each turn, Natchez misrepresented what it was doing. Now, explain how that makes me "the problem".

[Real Gun]

Real Gun, you have some strong sentiments about this for not actually knowing what has occurred.

All you have to do is accept that no credit will be issued until you return the merchandise. Order confirmations are automatic and mindless based on the data. Once a rep catches an error, their hope is to have reasonable customers with which to deal. and make it right. I think their mistake was in making any shipment without consulting you. But the fair settlement is for you to return the merchandise.

[zukiphile]

All you have to do is accept that no credit will be issued until you return the merchandise.

Why would one have to accept this when Natchez had assured me that the card would immediately be credited?

Natchez lacks authority to charge me for materials I haven't ordered.

Order confirmations are automatic and mindless based on the data. Once a rep catches an error, their hope is to have reasonable customers with which to deal. and make it right.

Natchez specific hope in this transaction is that I would be willing to let them charge me for their change of mind based on their misrepresentations about what they'd actually done.

Whether Natchez understands what it sends out in confirmation of an order doesn't alter its nature as a confirmation. It presents the vendor with a simple choice, deliver and charge according to the order, or don't. Charging according to the order but not delivering according to the order is a deceptive sales practice in many states, Tennessee included.

I think their mistake was in making any shipment without consulting you. But the fair settlement is for you to return the merchandise.

The merchandise has already been picked up. At no point have I withheld it from them.

BUYER BEWARE.

[reynolds357]

They can be some real jerks.

[DEMOLITION MAN]

Just a side note. As an alternative to the Lee auto disc, why not get the Auto Drum powder drop measure?
I've been using it on the Lee loadmaster for about 2 years and it works great with all powder types.
Check out reviews on it, most guys like it