S&W service

Ed K · May 21, 2012, 04:48 PM

I sent my 351PD out 3 wk's ago got it back today all fixed
They stand by their word & product

Young.Gun.612 · May 21, 2012, 08:29 PM

Yes they do.

Care to explain the issue?

Nanuk · May 22, 2012, 01:09 AM

I am surprised it took 3 weeks.

Walklightly · May 22, 2012, 06:41 AM

My experience was rather boring with them, I called, they sent me a label no questions asked, I got my gun back. I'm happy.

Clifford L. Hughes · May 22, 2012, 07:31 PM

EdK:

I have shot six Smiths, one of them I traded. Three are at lesat forty-seven years old and none have needed to go back to Smith for repair. I'm sorry that you had to take advantage of Smith's excellent customer service.

Semper Fi.

Gunnery Sergeant
Clifford L. Hughes
USMC Retired

surveyor · May 22, 2012, 07:48 PM

I have a 686 i need to send in for the M modification..

i have had no problems with it, but i'm thinking of parting with it, and would feel better if recall work was done before it left me.

hopefully it will be as smooth and boring as everyone says it is..

so back to the mother ship after 27 years..

sgms · May 22, 2012, 09:33 PM

Have over 20 S&W's not counting the black powder pistoles. Have only had to send one back, the frame on a 442 cracked, they got it and said it could not be repaired. They were not making any more of them with the brushed nickel finish so they sent a 642 back. Took just shy of 3 months from first call to picking up a new pistol from LGS so paperwork could be done. Faster might have been nicer but they replaced an old gun with a new one without a fight so I'm happy.

May 21, 2012, 04:48 PM	#1
Ed K Member Join Date: November 7, 2008 Posts: 88	S&W service I sent my 351PD out 3 wk's ago got it back today all fixed They stand by their word & product

May 22, 2012, 01:09 AM	#3
Nanuk Senior Member Join Date: January 2, 2005 Location: Where the deer and the antelope roam. Posts: 3,082	I am surprised it took 3 weeks. __________________ Retired Law Enforcement U. S. Army Veteran Armorer My rifle and pistol are tools, I am the weapon.

May 21, 2012, 08:29 PM	#2
Young.Gun.612 Senior Member Join Date: April 28, 2010 Location: Minneapolis, MN Posts: 400	Yes they do. Care to explain the issue?

May 22, 2012, 06:41 AM	#4
Walklightly Junior member Join Date: September 28, 2011 Posts: 985	My experience was rather boring with them, I called, they sent me a label no questions asked, I got my gun back. I'm happy.

May 22, 2012, 07:31 PM	#5
Clifford L. Hughes Senior Member Join Date: February 24, 2011 Location: Southern Californis Posts: 795	EdK: I have shot six Smiths, one of them I traded. Three are at lesat forty-seven years old and none have needed to go back to Smith for repair. I'm sorry that you had to take advantage of Smith's excellent customer service. Semper Fi. Gunnery Sergeant Clifford L. Hughes USMC Retired

May 22, 2012, 07:48 PM	#6
surveyor Senior Member Join Date: April 13, 2007 Posts: 777	I have a 686 i need to send in for the M modification.. i have had no problems with it, but i'm thinking of parting with it, and would feel better if recall work was done before it left me. hopefully it will be as smooth and boring as everyone says it is.. so back to the mother ship after 27 years..

May 22, 2012, 09:33 PM	#7
sgms Senior Member Join Date: May 30, 2010 Location: Arizona or Ohio depending Posts: 1,021	Have over 20 S&W's not counting the black powder pistoles. Have only had to send one back, the frame on a 442 cracked, they got it and said it could not be repaired. They were not making any more of them with the brushed nickel finish so they sent a 642 back. Took just shy of 3 months from first call to picking up a new pistol from LGS so paperwork could be done. Faster might have been nicer but they replaced an old gun with a new one without a fight so I'm happy.