Dillon 550b came with essential parts missing!

diowk · April 29, 2009, 08:02 PM

I just bought a brand new Dillon 550b press from a gun shop in Edmonton. I opened the factory sealed box and started putting it together but I couldn't because I was missing the cartriage collector bin, shellplate bolt, brass tipped screw, and the index star! pretty important items.... I was just wondering, is my luck as bad as I've always thought it was or has this happened to other people too? Post your similar experiences. (if anyone has any that is )

D. Manley · April 29, 2009, 08:49 PM

I can only speak for myself but I've certainly never experienced anything like this from Dillon. Regardless, you can bet a simple phone call will have the missing parts enroute, ASAP.

ccwtrainer · April 29, 2009, 09:03 PM

I have used Dillon reloaders for over 25 years and have found the good folks at Dillon are absolutely "top notch" and will replace anything broken, worn out or "lost" so give them a call 1-800-223-4570.
I have been amazed at the service "after the sale" the folks at Dillon provide!

crowbeaner · April 29, 2009, 10:14 PM

If everything I owned was backed by the same type of warranty and service that Dillon and RCBS provide, life would be sooooo good that I almost would have to buy someone else's brand to have to have something to complain about.

hoytinak · April 29, 2009, 10:19 PM

As stated give Dillon a call, they have great service. I bought an older used Square Deal B (off a member here actually) that was missing some parts and had some others that were broken. I called Dillon and they sent me all the parts I needed to get it running like new again. I couldn't have been happier with them.

zonamo · April 29, 2009, 10:19 PM

Call them. They will take care of you.

I just broke a part on a ten year old press Monday, and after an extremely helpful conversation with them they had replacement parts out to me in two days.

Best customer service I've had in a month of Sundays. Their no "BS" warranty is exactly that.

PCJim · April 29, 2009, 10:51 PM

+1 on Dillon's customer service. Just remember that EVERYONE is susceptable to human error, and even the best of the best sometimes make mistakes. They will get it right.

Had a minor problem with a caliber conversion kit I purchased for 9mm. It had two of the correct pins in the kit, the third pin was for 38/357 if I remember correctly. They sent a full set of replacement pins, N/C.

As stated earlier, if every company had customer service like Dillon's, this would be a much different world that we live in. I just hope that their customers don't ruin their policy with a bunch of BS crap, like what happened to Sear's old policy of "Satisfaction Guaranteed or your money back" that one could live by and which used to be prominently displayed in every store. Days gone bye........

CTpistol · April 29, 2009, 11:08 PM

another +1 on Dillon service...heck even dumb mistakes on my part have been a 30 second call..."no problem we get it right out to you"...they really know how to keep a customer.

Sport45 · April 30, 2009, 12:41 AM

Dillon has great customer service without a doubt. But in this case I would go back to the shop and exchange it for another that has all the parts. Let them deal with Dillon.

BigAl · April 30, 2009, 02:51 AM

Why don't you just return it to the gun shop you bought it from and exchange it for a new one? If that isn't possible, I agree with the other posts, Dillon's customer service is top notch.

Russ5924 · April 30, 2009, 04:01 PM

I don't think the Dillon 550 comes with those parts. You have to buy the caliber conversions everyone is different for each caliber. Now the collector bin mine years ago came with it???????

Sport45 · April 30, 2009, 10:02 PM

No, those parts should have come with the press. A caliber conversion kit will have 3 locating pins, a shell plate, and a powder funnel.

April 29, 2009, 08:02 PM	#1
diowk Member Join Date: April 20, 2009 Posts: 31	Dillon 550b came with essential parts missing! I just bought a brand new Dillon 550b press from a gun shop in Edmonton. I opened the factory sealed box and started putting it together but I couldn't because I was missing the cartriage collector bin, shellplate bolt, brass tipped screw, and the index star! pretty important items.... I was just wondering, is my luck as bad as I've always thought it was or has this happened to other people too? Post your similar experiences. (if anyone has any that is )

April 29, 2009, 10:19 PM	#6
zonamo Member Join Date: December 1, 2004 Location: The Old Pueblo Posts: 59	Call them. They will take care of you. I just broke a part on a ten year old press Monday, and after an extremely helpful conversation with them they had replacement parts out to me in two days. Best customer service I've had in a month of Sundays. Their no "BS" warranty is exactly that. Last edited by zonamo; April 29, 2009 at 10:54 PM.

April 29, 2009, 10:51 PM	#7
PCJim Senior Member Join Date: July 11, 2008 Location: FL Posts: 570	+1 on Dillon's customer service. Just remember that EVERYONE is susceptable to human error, and even the best of the best sometimes make mistakes. They will get it right. Had a minor problem with a caliber conversion kit I purchased for 9mm. It had two of the correct pins in the kit, the third pin was for 38/357 if I remember correctly. They sent a full set of replacement pins, N/C. As stated earlier, if every company had customer service like Dillon's, this would be a much different world that we live in. I just hope that their customers don't ruin their policy with a bunch of BS crap, like what happened to Sear's old policy of "Satisfaction Guaranteed or your money back" that one could live by and which used to be prominently displayed in every store. Days gone bye........ Last edited by PCJim; April 29, 2009 at 10:58 PM.

April 30, 2009, 12:41 AM	#9
Sport45 Senior Member Join Date: May 26, 1999 Location: Too close to Houston Posts: 4,196	Dillon has great customer service without a doubt. But in this case I would go back to the shop and exchange it for another that has all the parts. Let them deal with Dillon. __________________ Proud member of the NRA and Texas State Rifle Association. Registered and active voter.

April 30, 2009, 10:02 PM	#12
Sport45 Senior Member Join Date: May 26, 1999 Location: Too close to Houston Posts: 4,196	No, those parts should have come with the press. A caliber conversion kit will have 3 locating pins, a shell plate, and a powder funnel. __________________ Proud member of the NRA and Texas State Rifle Association. Registered and active voter.

April 29, 2009, 08:49 PM	#2
D. Manley Senior Member Join Date: July 13, 2008 Posts: 299	I can only speak for myself but I've certainly never experienced anything like this from Dillon. Regardless, you can bet a simple phone call will have the missing parts enroute, ASAP.

April 29, 2009, 09:03 PM	#3
ccwtrainer Junior Member Join Date: April 29, 2009 Location: NC Posts: 13	I have used Dillon reloaders for over 25 years and have found the good folks at Dillon are absolutely "top notch" and will replace anything broken, worn out or "lost" so give them a call 1-800-223-4570. I have been amazed at the service "after the sale" the folks at Dillon provide!

April 29, 2009, 10:14 PM	#4
crowbeaner Senior Member Join Date: June 4, 2007 Location: Upstate SC Posts: 1,943	If everything I owned was backed by the same type of warranty and service that Dillon and RCBS provide, life would be sooooo good that I almost would have to buy someone else's brand to have to have something to complain about.

April 29, 2009, 10:19 PM	#5
hoytinak Senior Member Join Date: July 5, 2006 Location: Texas Posts: 5,721	As stated give Dillon a call, they have great service. I bought an older used Square Deal B (off a member here actually) that was missing some parts and had some others that were broken. I called Dillon and they sent me all the parts I needed to get it running like new again. I couldn't have been happier with them.

April 29, 2009, 11:08 PM	#8
CTpistol Member Join Date: April 21, 2009 Posts: 23	another +1 on Dillon service...heck even dumb mistakes on my part have been a 30 second call..."no problem we get it right out to you"...they really know how to keep a customer.

April 30, 2009, 02:51 AM	#10
BigAl Member Join Date: December 27, 1999 Location: Colorado Posts: 30	Why don't you just return it to the gun shop you bought it from and exchange it for a new one? If that isn't possible, I agree with the other posts, Dillon's customer service is top notch.

April 30, 2009, 04:01 PM	#11
Russ5924 Senior Member Join Date: February 18, 2005 Posts: 1,874	I don't think the Dillon 550 comes with those parts. You have to buy the caliber conversions everyone is different for each caliber. Now the collector bin mine years ago came with it???????