Dillon doesn't disappoint me.

AzShooter · October 13, 2016, 06:28 AM

Friday while loading ammo I made the mistake of forcing my handle down during a jam and breaking a part on my 650.

I was having a little trouble with it anyway. Shells wouldn't go in all the way on station one no matter what I did to adjust it. Primers were starting to go in sideways and it just felt like it needed service.

Fortunately I live in Phoenix and was able to get someone to drive me to Dillon.

(Explain) I'm in a wheelchair and need a caregiver to help me get around.

When I got to Dillon the salesman was nice enough to bring my press in from the car. I told him what was wrong and that it was my fault for forcing the handle.

He said there would be no problem and the machine would be taken care of by the next day. I asked if he could ship it back to me because I couldn't get a ride back for a week. Again, the answer was No Problem.

When I asked How Much? He said no charge, even for the shipping.

Got the machine back Tuesday...remember Monday was Columbus Day. Everything was fixed. When I opened the box I thought it was a new machine, there were even spare parts that I had left off it when delivering it to the store.

Now, It runs like it was brand new again. That company really knows how to take care of it's customers.

**Unclenick** · October 13, 2016, 08:17 AM

This has been my experience and that of all other Dillon owners I've spoken with. I think when Mike Dillon started the company he decided he could compete with price or with customer service and chose the latter route. So, you pay a bit more for your gear initially than for some other brands, but that extra money buys you a lifetime of no-question-asked replacement parts and guaranteed ongoing operation. If you use any equipment enough, eventually something breaks, but with Dillon they just send you another one without limit and even when it's entirely your fault.

USCS · October 13, 2016, 09:19 AM

My Dillon's are worth every cent I paid for them. Their customer service is second to none.

Reloadron · October 13, 2016, 09:41 AM

About 25 years ago a good friend went Dillon all the way including his Dillon loading scale. One day he removed a little .380 ACP from his gun safe and accidentally discharged the pistol. Actually, I prefer foolishly or stupidly over accidentally but accidentally will suffice here. Anyway his discharged round hit his scale destroying it. Yes, he shot his scale very dead! I told him send the scale to Dillon but he was reluctant as he would look stupid (which he was) but I assured him Dillon would replace his scale. I finally told him to give me the scale and I would send it back, I don't care if Dillon has a laugh on me if I get a new scale free. Only after that did he send the scale to Dillon who promptly sent him back a brand new scale.

Ron

1stmar · October 13, 2016, 10:52 PM

Dillon is great. Surprised they replaced the scale though, I have a tub for my media separator and it cracked. they told me they only warranty the presses, no electronics or other components. (Perhaps dies). I didn't push and I'm not complaining. Would buy Dillon presses over any other cuz they work and the cs is so good. To be fair, I have called rcbs on a couple of occasions for missing and broken parts, they too sent me replacement parts free of charge.

turtlehead · October 14, 2016, 12:42 AM

I've spent a good bit of time hanging out at Dillon and talking with the employees. I'm blown away by the customer service I've seen firsthand. They'll get my business for life.

jojo4711 · October 15, 2016, 10:05 PM

Just bought an XL650 and reading stories like these make me feel like I made a great purchase. Woohoo.

kxkid · October 15, 2016, 10:58 PM

I bought a used 550B and have gotten broken parts replaced for free. I broke my roller plate on monday I had a new one at my door thursday.

ammo.crafter · October 15, 2016, 11:26 PM

As the othres have said, what a great company.

They back their products 100%.

My Square B is 20+ years old and loaded in excess of 500,00 rounds.

All repairs were done free and happily so.

October 13, 2016, 06:28 AM	#1
AzShooter Senior Member Join Date: June 20, 2006 Location: Surprise, Az. Posts: 766	Dillon doesn't disappoint me. Friday while loading ammo I made the mistake of forcing my handle down during a jam and breaking a part on my 650. I was having a little trouble with it anyway. Shells wouldn't go in all the way on station one no matter what I did to adjust it. Primers were starting to go in sideways and it just felt like it needed service. Fortunately I live in Phoenix and was able to get someone to drive me to Dillon. (Explain) I'm in a wheelchair and need a caregiver to help me get around. When I got to Dillon the salesman was nice enough to bring my press in from the car. I told him what was wrong and that it was my fault for forcing the handle. He said there would be no problem and the machine would be taken care of by the next day. I asked if he could ship it back to me because I couldn't get a ride back for a week. Again, the answer was No Problem. When I asked How Much? He said no charge, even for the shipping. Got the machine back Tuesday...remember Monday was Columbus Day. Everything was fixed. When I opened the box I thought it was a new machine, there were even spare parts that I had left off it when delivering it to the store. Now, It runs like it was brand new again. That company really knows how to take care of it's customers.

October 13, 2016, 08:17 AM	#2
Unclenick Staff Join Date: March 4, 2005 Location: Ohio Posts: 21,721	This has been my experience and that of all other Dillon owners I've spoken with. I think when Mike Dillon started the company he decided he could compete with price or with customer service and chose the latter route. So, you pay a bit more for your gear initially than for some other brands, but that extra money buys you a lifetime of no-question-asked replacement parts and guaranteed ongoing operation. If you use any equipment enough, eventually something breaks, but with Dillon they just send you another one without limit and even when it's entirely your fault. __________________ Gunsite Orange Hat Family Member CMP Certified GSM Master Instructor NRA Certified Rifle Instructor NRA Benefactor Member and Golden Eagle

October 15, 2016, 11:26 PM	#9
ammo.crafter Senior Member Join Date: June 25, 2006 Location: The Keystone State Posts: 2,032	Dillon As the othres have said, what a great company. They back their products 100%. My Square B is 20+ years old and loaded in excess of 500,00 rounds. All repairs were done free and happily so. __________________ "Peace is that brief glorious moment in history when everybody stands around reloading". --Thomas Jefferson

October 13, 2016, 09:19 AM	#3
USCS Senior Member Join Date: September 9, 2009 Location: South Carolina Posts: 116	My Dillon's are worth every cent I paid for them. Their customer service is second to none.

October 13, 2016, 09:41 AM	#4
Reloadron Senior Member Join Date: June 8, 2016 Location: Cleveland, Ohio Suburbs Posts: 1,756	About 25 years ago a good friend went Dillon all the way including his Dillon loading scale. One day he removed a little .380 ACP from his gun safe and accidentally discharged the pistol. Actually, I prefer foolishly or stupidly over accidentally but accidentally will suffice here. Anyway his discharged round hit his scale destroying it. Yes, he shot his scale very dead! I told him send the scale to Dillon but he was reluctant as he would look stupid (which he was) but I assured him Dillon would replace his scale. I finally told him to give me the scale and I would send it back, I don't care if Dillon has a laugh on me if I get a new scale free. Only after that did he send the scale to Dillon who promptly sent him back a brand new scale. Ron

October 13, 2016, 10:52 PM	#5
1stmar Senior Member Join Date: March 21, 2012 Location: Connecticut Posts: 2,378	Dillon is great. Surprised they replaced the scale though, I have a tub for my media separator and it cracked. they told me they only warranty the presses, no electronics or other components. (Perhaps dies). I didn't push and I'm not complaining. Would buy Dillon presses over any other cuz they work and the cs is so good. To be fair, I have called rcbs on a couple of occasions for missing and broken parts, they too sent me replacement parts free of charge.

October 14, 2016, 12:42 AM	#6
turtlehead Senior Member Join Date: October 21, 2015 Location: Phoenix, AZ Posts: 1,203	I've spent a good bit of time hanging out at Dillon and talking with the employees. I'm blown away by the customer service I've seen firsthand. They'll get my business for life.

October 15, 2016, 10:05 PM	#7
jojo4711 Member Join Date: March 16, 2015 Posts: 85	Just bought an XL650 and reading stories like these make me feel like I made a great purchase. Woohoo.

October 15, 2016, 10:58 PM	#8
kxkid Senior Member Join Date: January 17, 2011 Posts: 207	I bought a used 550B and have gotten broken parts replaced for free. I broke my roller plate on monday I had a new one at my door thursday.