Taurus OSS 45acp broke today

Evil Monkey · January 11, 2015, 04:41 PM

Was shooting at the range and had an issue with the slide locking back for no reason while shooting. Tried to clear and reload again and it kind of hung up trying to go into battery.

Took a closer look and saw that the take down pin was mis-positioned. I spun it to take it out and the outside piece fell onto the table. My take down pin was broke!

NOOOO! I still have ammo to shoot! After examining the pistol, I realized the bar of the take down pin that was still in the weapon was able to take a load. So I shot over 100 more rounds without a problem.

This pistol has had over 2,700rds through it.

Dang, I wanted to sell it too. Certainly not like this, now I have to get another pin from Taurus. I hope they have them in stock because this is the older 24/7 pistol.

Have you guys ever broke a take down pin? At what round count?

SpareMag · January 11, 2015, 05:26 PM

Hmmm...my question is how do you get the fiddly-bit out of the Taurus to replace it?

Wreck-n-Crew · January 11, 2015, 05:39 PM

Quote:

Hmmm...my question is how do you get the fiddly-bit out of the Taurus to replace it?

If it's too difficult I would send the whole thing back.

On that note I would give it a good looking over too. Make sure nothing else is wrong before I gave them a call. Make sure they give you a shipping label too!

Evil Monkey · January 11, 2015, 06:17 PM

After a little bit of info digging, I found I can just order another from Taurus for like 15-20 dollars.

Quote:

Hmmm...my question is how do you get the fiddly-bit out of the Taurus to replace it?

The pin is not tightly in place and can rotate a little bit, thanks to the galling of the aluminum frame (Taurus, you're killing me....)

edit: may bad, it seems like the aluminum frame embedded in the plastic grip also has a steel insert where the pin goes through. It could be that the steel insert is galled (highly unlikely) or that that takedown pin was too thin in the first place, which is the reason it can rotate.

By pushing the retaining spring out of the way, some needle nosed pliers could be used to remove the pin.

Interesting that the pin did not shear. Instead it looks like it cracked right off. MIM perhaps? lol

DaleA · January 11, 2015, 06:27 PM

Have you asked Taurus to send you one? I'd think they would/should do it for free.

lee n. field · January 11, 2015, 09:23 PM

Quote:

Have you guys ever broke a take down pin? At what round count?

Nope, never have. Not even the el-cheapo Kel Tec PF9.

Quote:

This pistol has had over 2,700rds through it.

Which, really, ain't nothin'.

Quote:

Was shooting at the range and had an issue with the slide locking back for no reason while shooting. Tried to clear and reload again and it kind of hung up trying to go into battery.

Took a closer look and saw that the take down pin was mis-positioned. I spun it to take it out and the outside piece fell onto the table. My take down pin was broke!

NOOOO! I still have ammo to shoot! After examining the pistol, I realized the bar of the take down pin that was still in the weapon was able to take a load. So I shot over 100 more rounds without a problem.

Dang, I wanted to sell it too. Certainly not like this, now I have to get another pin from Taurus. I hope they have them in stock because this is the older 24/7 pistol.

Lotta drama here. I don't think I'd have complained to the Internet until after my negative experience with Taurus Customer Service.

Evil Monkey · January 11, 2015, 10:07 PM

Quote:

Have you asked Taurus to send you one?

I will call this week.

Quote:

I don't think I'd have complained to the Internet until after my negative experience with Taurus Customer Service.

Don't jump to conclusions. I was NOT dogging on Taurus in my initial post. Just sharing an incident and seeing if others have had pins break like this.

lee n. field · January 11, 2015, 10:29 PM

don't mind me. The prescription for my snark suppression meds got changed.

peggysue · January 12, 2015, 06:20 AM

Good luck calling their phone. I have never had any luck with them answering. Best way is to message them through FaceBook and leave a phone number and email with the problem. They contacted me on my cell.

Yung.gunr · January 12, 2015, 02:28 PM

I was on hold for a while when I called them a while ago, but unfortunately that's kinda the way a lot of things go nowadays. I would definitely call to see if they will send you a new one. I would probably buy the new pin before paying for shipping back to Taurus.

viciouskitty · January 12, 2015, 02:35 PM

I had a Taurus 24/7 the brother to the oss in 40 s&w a couple years ago the gun was great but I had the same problem as you. The take down pin sheared during an idpa match the gun remained functional but I had to use pliers to take the pin out. I got a new one and the gun kept chugging after that, the gun had about 3500 rounds of hot bp issue hollow point ammo thru it at that time.

Evil Monkey · January 19, 2015, 12:48 PM

Jeez.......I was on hold for a half hour then I just gave up. This is ridiculous.

Gonna have to try this every morning this week and if I don't get an answer, I'm getting rid of it as is.

jmhyer · January 19, 2015, 02:00 PM

No experience with Taurus CS. but most companies nowadays have a live chat or at least an email option to get service. Have you tried either of those options? It doesn't seem that your inquiry should require a lot of back-and-forth.

lee n. field · January 19, 2015, 04:05 PM

Go live chat if possible. Email's a good way to get ignored.

Evil Monkey · January 20, 2015, 12:42 PM

Day 2, half hour on the phone, no answer. Gave up again.

I'm already getting sick and tired of the music they play. And those retarded automated "advertisement drops" too.

"Did you know, you can buy Taurus accessories on our website?"

I'm thinking, "Did you know, your customer service blows?"

I know e-mail wont get me anywhere. i don't have a facebook or anything like that and dont want to. What is live chat? Is that a Taurus contact method or something related to facebook?

jmhyer · January 20, 2015, 01:22 PM

Live chat is not unique to Taurus. I don't even know if they have that feature. Basically, it's an instant messenger application where you are typing back and forth with a live representative.

Don't discount email. Again, I don't have any experience with Taurus CS, but I have had questions of Springfield Armory CS on several occasions and have always gotten a reply within one business day.

Jim Watson · January 20, 2015, 01:35 PM

Consider that everybody who is anybody at a gun company is at SHOT this week.

Taurus has a Facebook page, and they have a street address.

Evil Monkey · January 20, 2015, 01:43 PM

Quote:

Consider that everybody who is anybody at a gun company is at SHOT this week.

I don't think customer service call center people are supposed to be at SHOT Show.

Jim Watson · January 20, 2015, 01:44 PM

Maybe not, but it sounds like you need to talk to Somebody In Charge.

Evil Monkey · January 22, 2015, 12:51 PM

Well I finally got to talk to someone over there at Taurus.

Long story short, they want $18 for the damn pin. Or I send the gun in to have them fix it under their BS warranty and I have to pay for shipping!!!!

i asked if i can send in the broken part and they can give me a new one, they said no. Apparently, the take down pin is a "restricted part" and it's too dangerous to install it yourself. Really?

So it's either pay for the part or pay for shipping. I hung up.

No more Taurus crap.

P.S., if they had the part online for sale, I may have bought one before, seeing how it was impossible to reach them. But to give me some total BS about a lifetime warranty and then pull a stunt like this is unacceptable.

ninjarealist · January 22, 2015, 01:14 PM

Oh wow. That's some bad customer service.

Let me just say that this is literally the only reason I buy Ruger over Taurus. Taurus makes some really attractive budget firearms but I've just heard too many bad customer service stories like this. I would rather pay an extra $50 - 100 up front and know that I will get decent customer service. Now that isn't to say I haven't heard bad customer service stories involving Ruger. There are plenty. But whereas with Ruger bad customer service seems to be the exception, with Taurus it almost seems to be the rule.

On paper, most of the guns they make are so compelling at the price point they offer, but if you're going to get treated like a jerk over any problem whatsoever then is it really worth it?

Evil Monkey · January 22, 2015, 01:39 PM

Worst part about this mess is that they are willing to sell me a "restricted" part, but won't give me one as a replacement under their lifetime warranty unless the pistol is sent in on my dime.

It doesn't make sense. Why give me a free placement pin only if I send the pistol in? I specifically told them I would send in the broken part before they ship the new part and they said no. So it's only "restricted" when I want it for free as a replacement under warranty, but it's not "restricted" when they want to sell it to me.

Taurus can go to hell. What a sour experience.

Wishoot · January 22, 2015, 01:57 PM

That really sucks. When I buy a gun, I like knowing they'll stand behind their products without having the customer jump through flaming hoops for service. That's the reason I've stuck with Ruger and S&W for the most part.

Just solidifies my resolve to avoid Taurus products like the plague.

ninjarealist · January 22, 2015, 02:13 PM

@Evil_Monkey

I can only guess at Taurus's motives in this case. Maybe a user with more insight into the firearms customer service industry could properly explain it?

All I can say is that, from a consumer perspective, that's not the type of customer service experience I ever want to have.

JERRYS. · January 22, 2015, 04:38 PM

when you say take down pin, are you referring to the slide stop pin? if so, are there any regular 1911 shooters that don't have a spare one of these already?

January 11, 2015, 04:41 PM	#1
Evil Monkey Senior Member Join Date: November 2, 2005 Posts: 812	Taurus OSS 45acp broke today Was shooting at the range and had an issue with the slide locking back for no reason while shooting. Tried to clear and reload again and it kind of hung up trying to go into battery. Took a closer look and saw that the take down pin was mis-positioned. I spun it to take it out and the outside piece fell onto the table. My take down pin was broke! NOOOO! I still have ammo to shoot! After examining the pistol, I realized the bar of the take down pin that was still in the weapon was able to take a load. So I shot over 100 more rounds without a problem. This pistol has had over 2,700rds through it. Dang, I wanted to sell it too. Certainly not like this, now I have to get another pin from Taurus. I hope they have them in stock because this is the older 24/7 pistol. Have you guys ever broke a take down pin? At what round count?

January 11, 2015, 10:29 PM	#8
lee n. field Senior Member Join Date: October 12, 2002 Location: The same state as Mordor. Posts: 5,588	don't mind me. The prescription for my snark suppression meds got changed. __________________ "As was the man of dust, so also are those who are of the dust, and as is the man of heaven, so also are those who are of heaven. Just as we have borne the image of the man of dust, we shall also bear the image of the man of heaven. "

January 19, 2015, 04:05 PM	#14
lee n. field Senior Member Join Date: October 12, 2002 Location: The same state as Mordor. Posts: 5,588	Go live chat if possible. Email's a good way to get ignored. __________________ "As was the man of dust, so also are those who are of the dust, and as is the man of heaven, so also are those who are of heaven. Just as we have borne the image of the man of dust, we shall also bear the image of the man of heaven. "

January 11, 2015, 05:26 PM	#2
SpareMag Senior Member Join Date: February 7, 2012 Posts: 514	Hmmm...my question is how do you get the fiddly-bit out of the Taurus to replace it?

January 11, 2015, 06:27 PM	#5
DaleA Senior Member Join Date: September 12, 2002 Location: Twin Cities, MN Posts: 5,384	Have you asked Taurus to send you one? I'd think they would/should do it for free.

January 12, 2015, 06:20 AM	#9
peggysue Junior member Join Date: May 20, 2014 Posts: 1,835	Good luck calling their phone. I have never had any luck with them answering. Best way is to message them through FaceBook and leave a phone number and email with the problem. They contacted me on my cell.

January 12, 2015, 02:28 PM	#10
Yung.gunr Senior Member Join Date: November 12, 2010 Location: Phoenix area Posts: 1,442	I was on hold for a while when I called them a while ago, but unfortunately that's kinda the way a lot of things go nowadays. I would definitely call to see if they will send you a new one. I would probably buy the new pin before paying for shipping back to Taurus.

January 12, 2015, 02:35 PM	#11
viciouskitty Senior Member Join Date: August 6, 2010 Location: South Texas Posts: 318	I had a Taurus 24/7 the brother to the oss in 40 s&w a couple years ago the gun was great but I had the same problem as you. The take down pin sheared during an idpa match the gun remained functional but I had to use pliers to take the pin out. I got a new one and the gun kept chugging after that, the gun had about 3500 rounds of hot bp issue hollow point ammo thru it at that time.

January 19, 2015, 12:48 PM	#12
Evil Monkey Senior Member Join Date: November 2, 2005 Posts: 812	Jeez.......I was on hold for a half hour then I just gave up. This is ridiculous. Gonna have to try this every morning this week and if I don't get an answer, I'm getting rid of it as is.

January 19, 2015, 02:00 PM	#13
jmhyer Senior Member Join Date: June 19, 2012 Location: MS - USA Posts: 917	No experience with Taurus CS. but most companies nowadays have a live chat or at least an email option to get service. Have you tried either of those options? It doesn't seem that your inquiry should require a lot of back-and-forth.

January 20, 2015, 12:42 PM	#15
Evil Monkey Senior Member Join Date: November 2, 2005 Posts: 812	Day 2, half hour on the phone, no answer. Gave up again. I'm already getting sick and tired of the music they play. And those retarded automated "advertisement drops" too. "Did you know, you can buy Taurus accessories on our website?" I'm thinking, "Did you know, your customer service blows?" I know e-mail wont get me anywhere. i don't have a facebook or anything like that and dont want to. What is live chat? Is that a Taurus contact method or something related to facebook?

January 20, 2015, 01:22 PM	#16
jmhyer Senior Member Join Date: June 19, 2012 Location: MS - USA Posts: 917	Live chat is not unique to Taurus. I don't even know if they have that feature. Basically, it's an instant messenger application where you are typing back and forth with a live representative. Don't discount email. Again, I don't have any experience with Taurus CS, but I have had questions of Springfield Armory CS on several occasions and have always gotten a reply within one business day.

January 20, 2015, 01:35 PM	#17
Jim Watson Senior Member Join Date: October 25, 2001 Location: Alabama Posts: 19,180	Consider that everybody who is anybody at a gun company is at SHOT this week. Taurus has a Facebook page, and they have a street address.

January 20, 2015, 01:44 PM	#19
Jim Watson Senior Member Join Date: October 25, 2001 Location: Alabama Posts: 19,180	Maybe not, but it sounds like you need to talk to Somebody In Charge.

January 22, 2015, 12:51 PM	#20
Evil Monkey Senior Member Join Date: November 2, 2005 Posts: 812	Well I finally got to talk to someone over there at Taurus. Long story short, they want $18 for the damn pin. Or I send the gun in to have them fix it under their BS warranty and I have to pay for shipping!!!! i asked if i can send in the broken part and they can give me a new one, they said no. Apparently, the take down pin is a "restricted part" and it's too dangerous to install it yourself. Really? So it's either pay for the part or pay for shipping. I hung up. No more Taurus crap. P.S., if they had the part online for sale, I may have bought one before, seeing how it was impossible to reach them. But to give me some total BS about a lifetime warranty and then pull a stunt like this is unacceptable.

January 22, 2015, 01:14 PM	#21
ninjarealist Senior Member Join Date: October 28, 2014 Posts: 213	Oh wow. That's some bad customer service. Let me just say that this is literally the only reason I buy Ruger over Taurus. Taurus makes some really attractive budget firearms but I've just heard too many bad customer service stories like this. I would rather pay an extra $50 - 100 up front and know that I will get decent customer service. Now that isn't to say I haven't heard bad customer service stories involving Ruger. There are plenty. But whereas with Ruger bad customer service seems to be the exception, with Taurus it almost seems to be the rule. On paper, most of the guns they make are so compelling at the price point they offer, but if you're going to get treated like a jerk over any problem whatsoever then is it really worth it?

January 22, 2015, 01:39 PM	#22
Evil Monkey Senior Member Join Date: November 2, 2005 Posts: 812	Worst part about this mess is that they are willing to sell me a "restricted" part, but won't give me one as a replacement under their lifetime warranty unless the pistol is sent in on my dime. It doesn't make sense. Why give me a free placement pin only if I send the pistol in? I specifically told them I would send in the broken part before they ship the new part and they said no. So it's only "restricted" when I want it for free as a replacement under warranty, but it's not "restricted" when they want to sell it to me. Taurus can go to hell. What a sour experience.

January 22, 2015, 01:57 PM	#23
Wishoot Senior Member Join Date: June 5, 2009 Location: Milwaukee, WI Posts: 1,093	That really sucks. When I buy a gun, I like knowing they'll stand behind their products without having the customer jump through flaming hoops for service. That's the reason I've stuck with Ruger and S&W for the most part. Just solidifies my resolve to avoid Taurus products like the plague.

January 22, 2015, 02:13 PM	#24
ninjarealist Senior Member Join Date: October 28, 2014 Posts: 213	@Evil_Monkey I can only guess at Taurus's motives in this case. Maybe a user with more insight into the firearms customer service industry could properly explain it? All I can say is that, from a consumer perspective, that's not the type of customer service experience I ever want to have.

January 22, 2015, 04:38 PM	#25
JERRYS. Senior Member Join Date: September 23, 2013 Location: Georgia Posts: 2,985	when you say take down pin, are you referring to the slide stop pin? if so, are there any regular 1911 shooters that don't have a spare one of these already?