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Old February 6, 2013, 06:38 PM   #1
Join Date: January 4, 2010
Location: The frozen North
Posts: 42
RCBS - excellent customer service

I just wanted to say a few words about RCBS customer service. A few months ago I bought a set of .30-30 RCBS dies and they sat in my man cave until last night when I decided to start working through the mountain of .30-30 brass I have.

The decapping rod in the resizer die was running out very badly and would not center in the die body, so I took the die apart to inspect.

I found that the center rod that holds the expander nipple and decapping pin was bent and the threads for the expander nipple were messed up. So I opened up a cold beer and let my frustration over defective parts cool down.

Today I called RCBS and briefly explained the problem. They said they'd get a replacement part in the mail tomorrow morning, no questions asked.

Excellent customer service! If only all companies cared about their customers this way. Hey, defective parts happen, and when a company does their best to remedy the problem, it keeps customers like me happy.
Bluehighways is offline  
Old February 7, 2013, 12:22 AM   #2
Senior Member
Join Date: April 2, 2012
Posts: 114
I have had nothing but stellar customer service from RCBS. They never questiond what happened but only asked for my address. And what do ya' know, a new parts always showed up three days later.

My father broke the shell plate pawl and arm (auto-indexes the shell plate) by short stroking my Pro 2000 press. I explained to RCBS it was strictly operator error. They refused to take my credit card info! I told the rep I felt guilty not paying for something that was clearly misuse. The rep replied, "well, are you a dedicated RCBS customer?" I replied I was. The rep replied, "well we like to keep it that way and your parts are in the mail" and he hung up. They shipped the parts free of charge.
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Old February 7, 2013, 12:41 AM   #3
Colorado Redneck
Senior Member
Join Date: January 6, 2008
Location: Northeast Colorado
Posts: 1,510
RCBS hand priming tool started malfunctioning after a few thousand rounds. Sent the whole kit back to RCBS with a letter of explanation. 2 weeks later they returned my unit with several new parts. Works dandy. They are first class.
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