The Firing Line Forums

Go Back   The Firing Line Forums > The Conference Center > General Discussion Forum

Thread Tools Search this Thread
Old December 12, 2012, 02:29 PM   #1
Senior Member
Join Date: January 20, 2012
Posts: 105
Ruger customer service

I am spreading the word to all my shooting friends who might be interested. Ruger customer service is INCREDIBLE. It may be matched by others in the industry, but not exceeded, at least in this instance. I had a Ruger Red Label shotgun with a minor problem, My buddies know about this; the safety was re-engaging after the first shot, and causing the second shot not to fire unless you held the safety off while shooting. I didn’t get around to actually packing it up and sending the gun off to Ruger until November 30th. I had called them and gotten the number they needed on the package to be able to accept the gun (RMA number), but didn’t send it off for several days. The only way I could send it myself was via UPS or Fed-ex Ground (so I did). This is only relevant since it took three days to make the trip. Thus, Ruger received the gun December 3rd. I received notification today that it was being shipped back to me. Initially, I feared the worst. I thought there might have been nothing they could do, so they were just shipping it back. I called, and my fears were put to rest. They fixed it, and it passed the test fire, and was on its way back to me, all free of charge.

Thus, Ruger took it in, did the work necessary and got it back to me in less than ten working days. This from a company that is incredibly busy manufacturing more than 1 million guns in the last 12 months. I am not sure where they found the time. I was already a fan of this company’s well made (if not sometimes slightly overbuilt) firearms, but I am now a big fan of their customer service too. They took care of me even though I was not the original purchaser of that particular arm.

Well done Ruger!
JNad is offline  
Old December 12, 2012, 03:20 PM   #2
Senior Member
Join Date: March 5, 2011
Location: NC
Posts: 252
Ruger took very good care of me when I had trouble with my LCP. Enough so that I emailed and told them how pleased I was.

Last edited by leadchucker; December 12, 2012 at 06:50 PM. Reason: duh typo
leadchucker is offline  
Old December 12, 2012, 05:17 PM   #3
Senior Member
Join Date: May 16, 2008
Posts: 9,497
I have had two run ins with Ruger customer service in non-warranty non-defective situations. Both times I spoke to an individual who did not have much firearms knowledge. They were polite and helpful, but were not knowledgeable about the firearms I called about. They were able to get the info and call me back after several days with reasonable answers.

I have dealt with other firearms companies where the CSR has extensive product knowledge.
$0 of an NRA membership goes to legislative action or court battles. Not a dime. Only money contributed to the NRA-ILA or NRA-PVF. Second Amendment Foundation is a solid alternative.
First Shotgun Thread First Rifle Thread First Pistol Thread
johnwilliamson062 is offline  
Old December 12, 2012, 06:16 PM   #4
Senior Member
Join Date: June 21, 2010
Location: Central Georgia
Posts: 1,772
I had one interaction with Ruger customer service and they were exceedingly helpful and accomodating.

Picked up the shipping both ways and replaced and installed the lost part on my Red Label for free within the space of about two weeks.

I was already a bit of a Ruger fanboy, but that forever earned my loyalty.
NRA Life Member
Ladyfriend: "I need help with the leaves in the yard"
Me: "Controlled burn?"
LadyFriend: "I forgot my Boy Scout turned into an infantry officer."
SPEMack618 is offline  
Old December 14, 2012, 09:16 PM   #5
Senior Member
Join Date: August 31, 2009
Location: Greater Northwest
Posts: 232
hootey is offline  
Old December 14, 2012, 11:30 PM   #6
Join Date: February 19, 2006
Location: Stamford Ct.
Posts: 94
I bought a used Mk2 from a local gun store and upon shooting it the trigger would not reset. Got on the customer service site and there was a statement saying they no longer serviced Mk2 pistols. I called the service dept. and talked to a woman asking if they could recommend an alternate solution. She asked me what was wrong and put me on hold. She came back on and told me to ship it to them and they would see what they could do. I shipped it UPS next day on Thursday afternoon.The pistol arrived the following tuesday repaired with no charge. This without compare is the best customer service I have ever recieved in my life.
finrot is offline  
Old December 15, 2012, 12:03 AM   #7
Senior Member
Join Date: March 31, 2010
Location: Communist State of IL.
Posts: 1,564
I agree 110%! They are fantastic. I had a SR9c that suffered from light primer strikes and they sent me a email with a UPS label to send it in and I had it back in 4 days fixed! That is freaky fast! Take that Jimmy John's!
NRA Life Member, SAF Member
Xfire68 is offline  
Old December 15, 2012, 06:39 PM   #8
Mac Sidewinder
Join Date: March 2, 2012
Posts: 78
I had a similar experience with Ruger also. I stuck a bullet in the barrel of my GP100. When I got it pushed out with a dowel rod it left a "ring" of what I thought was copper. I tried everything I could think of to remove it from brass rods to solvent but couldn't remove it.

I contacted Ruger and they told me to send it in. I sent it in via UPS (who said it had to go 2nd day air @ $80). Ruger said that there was a manufacturer defect in the barrel and replaced it with a brand new one free of charge. They sent it to a lgs and he charged me $30 for the ffl transfer.

I sent a letter to Ruger explaining that their website said that the revolver had to be sent via UPS and since the weapon had a manufacturer defect, I would appreciate it if they would refund me the cost. I never heard anything from them in response for 2 weeks. The letter I received apoligized for the weapon and contained a check for $110!

Now thats what I call customer service!

Mac Sidewinder is offline  

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 05:43 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2016 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent:
Contact Us
Page generated in 0.07726 seconds with 9 queries