The Firing Line Forums

Go Back   The Firing Line Forums > The Skunkworks > Handloading, Reloading, and Bullet Casting

Thread Tools Search this Thread
Old September 16, 2012, 03:02 PM   #1
Senior Member
Join Date: September 3, 2011
Location: Poteet, Texas
Posts: 959
RCBS Service

I have, over the years, lost a couple of the little nuts that hold the stem, like a decapping stem, inside the die. I contacted RCBS about buying replacements. They're sending me some for free. Thank You RCBS, good service.
Shotgun693 is offline  
Old September 16, 2012, 03:35 PM   #2
Senior Member
Join Date: December 24, 2010
Location: Canada
Posts: 382
Can you imagine having a cell phone service provider giving you the same level of service as a reloading equipment company? It would revolutionize the industry and perhaps warp reality as we know it.
Gerry is offline  
Old September 16, 2012, 03:45 PM   #3
Senior Member
Join Date: May 20, 2006
Posts: 914
I called RCBS about buying a decapping pin. They sent me 3 for free, they even paid shipping. I wish everyone was as customer oriented. +1
ragwd is offline  
Old September 16, 2012, 07:14 PM   #4
Senior Member
Join Date: April 20, 2009
Location: Helena, AL
Posts: 3,528
Yep, their service is exemplary.
GeauxTide is offline  
Old September 16, 2012, 07:44 PM   #5
Senior Member
Join Date: July 18, 2010
Location: Independence Missouri
Posts: 4,129
I agree+1000
Thanks for coming!
hooligan1 is offline  
Old September 16, 2012, 07:56 PM   #6
Senior Member
Join Date: March 23, 2012
Location: Conway, Arkansas
Posts: 1,397
There's a lot of companies that could learn about customer service from the reloading industry. From what I've read since I started, you can pretty much get the same great cs from any of the reloading companies. I recently called Hornady on something much like this and the same response that the OP received with RCBS. I say all these reloading companies should teach customer service seminars. Companies would have higher profits because they'd have higher customer retention.
jwrowland77 is offline  
Old September 16, 2012, 07:56 PM   #7
lee n. field
Senior Member
Join Date: October 12, 2002
Location: The same state as Mordor.
Posts: 4,827
I contacted RCBS about buying replacements. They're sending me some for free. Thank You RCBS, good service.
Why am I not surprised?

That's been my experience with RCBS, as well.
"As was the man of dust, so also are those who are of the dust, and as is the man of heaven, so also are those who are of heaven. Just as we have borne the image of the man of dust, we shall also bear the image of the man of heaven. "
lee n. field is online now  
Old September 16, 2012, 08:34 PM   #8
Senior Member
Join Date: May 25, 1999
Location: Too close to Houston
Posts: 4,196
I've enjoyed the same great experience with the RCBS service.

But personally, I wish they'd quit. I'd rather pay 20 or 30 percent less up front (just a guess) and then pay for any parts I loose or break later.

Of course that wouldn't help me now since I've probably already purchased 90% of the reloading tools I'll ever have. So I guess really I wish they had quit that policy 30 or so years ago.

If a company can send free parts to customers it means they built enough profit margin into the purchase price to pay for them. Companies do have to make a profit to stay in business after all.
Proud member of the NRA and Texas State Rifle Association. Registered and active voter.
Sport45 is offline  
Old September 17, 2012, 07:29 AM   #9
Junior member
Join Date: September 27, 2011
Posts: 382
when it comes to the reloading industry.., there are none better than RCBS and Dillon, i have been with RCBS for over 40 years and have received more "free stuff" from them than what i paid for (quantity wise)

I use a Dillon XL 650 and reload exclusively 5.56mm ammo i have broken some parts negligently, by accident and some parts just wore out, they have replaced every part i needed to keep going at NO COST to me.

too bad automobile mfgrs. don't follow such great customer service !
BPowderkeg is offline  
Old September 17, 2012, 07:40 AM   #10
Senior Member
Join Date: December 8, 2008
Posts: 102
RCBS has my 5-0-5 scale right now. It worked fine for about 3 years but started having random shifts of 2-4 tenths of a grain every once in a while. I think I knicked the pivot knives somehow. Called RCBS and told them exactly that. "Send it back and we'll repair or replace it.". Wow!

On the same call with an RCBS tech, I mentioned that I had an RCBS ChargeMaster and had heard about a way to re-program it to fine-tune the powder drop process. I had an email with detailed instructions within 5 minutes. Worked great too.

Hornady has been just as good in my experience BTW.

Last edited by TheTinMan; September 17, 2012 at 11:48 AM.
TheTinMan is offline  
Old September 17, 2012, 11:15 AM   #11
Senior Member
Join Date: December 20, 2010
Location: New York
Posts: 950
I've been down this road with RCBS too, the last time was when a buddy gave me his old swaging die for crimped primer pockets. Unfortunately his was missing a couple of parts. I called RCBS and explained the situation and told them I was looking to buy replacement parts. The woman on the phone asked for my address and said we'll get those right out to you. I asked if she wanted my CC # and she told me no. That's going above and beyond the call of duty in my book especially since I wasn't the original owner of the swaging die. I'm an RCBS customer for life, can't say enough good things about their customer service.

stu925 is offline  
Old September 25, 2012, 09:42 PM   #12
Senior Member
Join Date: December 8, 2008
Posts: 102
Follow Up

Got my scale back in about 2 weeks from RCBS with a note. They replaced the base and the beam, then calibrated it. Basically I got a new scale. Yay!
TheTinMan is offline  
Old September 26, 2012, 05:10 PM   #13
Senior Member
Join Date: December 24, 2008
Location: Loveland, CO
Posts: 1,475
I am also in the camp of RCBS customer service is very generous.

From a business standpoint, I am guessing that if you ran the real numbers, RCBS gains more in business from the fact being known about their excellent customer service, than the minor cost of shipping some low cost parts at no cost to the customer.

I really don't believe the cost to purchase new RCBS reloading equipment is impacted at all by their customer focused actions. The profit from the incremental sales benefit will pay for many token parts given away.
jepp2 is offline  
Old September 28, 2012, 06:20 AM   #14
David Bachelder
Senior Member
Join Date: August 23, 2011
Location: Trinity, Texas
Posts: 633
+ for RCBS Service. They are outstanding. They have addressed every concern I have ever had and they have never charged me for a replacement part.

David Bachelder
Trinity, Texas
I load, 9mm Luger, 38 and 40 S&W, 38 Special, 357Magnum, 45ACP, 45 Colt, 223, 300 AAC, 243 and 30-06
David Bachelder is offline  
Old September 28, 2012, 06:14 PM   #15
Senior Member
Join Date: August 19, 2007
Location: Montmorency Co, MI
Posts: 1,223
I have rec pins etc several times.

Once I called about shells not chambering well after FL sizing in my old 03. I asked the lady that answered for the expert on reloading problems.

She said 'what is the problem' and I thought yuk. I explained to her and she said 'are you lubbing the inside of the case mouth'? I said maybe or lightly. She suggested more lube cause the expander was hard withdrawing and she thought the neck was being stretched when the ball came out.

I tried it and no more problems. I wish Id asked her what calibers she reloads cause she has more reloading experience than just answering the phone.
langenc is offline  

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 06:16 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2016 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent:
Contact Us
Page generated in 0.10344 seconds with 9 queries