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Old May 21, 2012, 03:48 PM   #1
Ed K
Join Date: November 7, 2008
Posts: 88
S&W service

I sent my 351PD out 3 wk's ago got it back today all fixed
They stand by their word & product
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Old May 21, 2012, 07:29 PM   #2
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Join Date: April 28, 2010
Location: Minneapolis, MN
Posts: 400
Yes they do.

Care to explain the issue?
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Old May 22, 2012, 12:09 AM   #3
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Join Date: January 2, 2005
Location: Where the deer and the antelope roam.
Posts: 2,163
I am surprised it took 3 weeks.
My rifle and pistol are tools, I am the weapon.
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Old May 22, 2012, 05:41 AM   #4
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Join Date: September 28, 2011
Posts: 985
My experience was rather boring with them, I called, they sent me a label no questions asked, I got my gun back. I'm happy.
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Old May 22, 2012, 06:31 PM   #5
Clifford L. Hughes
Senior Member
Join Date: February 24, 2011
Location: Southern Californis
Posts: 795

I have shot six Smiths, one of them I traded. Three are at lesat forty-seven years old and none have needed to go back to Smith for repair. I'm sorry that you had to take advantage of Smith's excellent customer service.

Semper Fi.

Gunnery Sergeant
Clifford L. Hughes
USMC Retired
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Old May 22, 2012, 06:48 PM   #6
Senior Member
Join Date: April 13, 2007
Posts: 731
I have a 686 i need to send in for the M modification..

i have had no problems with it, but i'm thinking of parting with it, and would feel better if recall work was done before it left me.

hopefully it will be as smooth and boring as everyone says it is..

so back to the mother ship after 27 years..
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Old May 22, 2012, 08:33 PM   #7
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Join Date: May 30, 2010
Location: Arizona or Ohio depending
Posts: 988
Have over 20 S&W's not counting the black powder pistoles. Have only had to send one back, the frame on a 442 cracked, they got it and said it could not be repaired. They were not making any more of them with the brushed nickel finish so they sent a 642 back. Took just shy of 3 months from first call to picking up a new pistol from LGS so paperwork could be done. Faster might have been nicer but they replaced an old gun with a new one without a fight so I'm happy.
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