The Firing Line Forums

Go Back   The Firing Line Forums > Hogan's Alley > Handguns: General Handgun Forum

Thread Tools Search this Thread
Old June 9, 2011, 11:39 AM   #1
Senior Member
Join Date: August 7, 2000
Location: Floating down the James River in VA
Posts: 2,599
Crimson Trace warranty

Bummer- the Crimson Trace unit on my pocket carry SP101 appears to have croaked.
I swapped in some new batteries, but I can't get any light at all, even bench testing the unit. Fortunately the grips are less than 3 years old according to the manufacturers date, and I had them registered for the warranty.

Has anyone else used Crimson Trace's warranty?
Did they repair or replace them? How was the service?
Poodleshooter is offline  
Old June 9, 2011, 01:40 PM   #2
Senior Member
Join Date: September 9, 2009
Posts: 120
The customer service is pretty good. I have about 100 guys who utilize them in my department and they go down from time to time. Turnaround time is quick and if they can't fix the problem then they will replace them.
Chance Favors The Prepared Mind
bravo124 is offline  
Old June 9, 2011, 02:43 PM   #3
Senior Member
Join Date: June 5, 2009
Location: Milwaukee, WI
Posts: 989
I recently used their warranty service. I sent in a laser used on a G22 that wasn't holding zero.

I quickly received a brand-new unit within a couple of weeks. No questions asked. The new laser works just fine.

So far, they have just about the best customer service I've encountered anywhere.
Wishoot is offline  
Old June 9, 2011, 04:44 PM   #4
Senior Member
Join Date: April 1, 2006
Location: Sandy Eggo
Posts: 430
I had problems with a Crimson Trace set of grips for my Browning Hi Power after the warranty had expired -- the batteries were failing too quickly. I called them, and they said they'd exchange it for a new set. And they did just that! I repeat: the warranty had expired, but they pretended it had not. Outstanding service.

Incidentally, the second set had the same problem, so I did some investigating. It seems that when I stuffed my hi power into my range bag, I would often accidentally actuate the laser. And if I didn't clean it until the next day, dead batteries. I became much more careful about stuffing it into my range bag, and the problem has disappeared.

Cordially, Jack
jaydubya is offline  
Old June 10, 2011, 02:13 PM   #5
Senior Member
Join Date: August 7, 2000
Location: Floating down the James River in VA
Posts: 2,599
Well, they issued me an RMA number today. So I'll send it in and see how it goes, and post results here.
Poodleshooter is offline  
Old June 11, 2011, 09:55 PM   #6
Mr. Whimsy
Senior Member
Join Date: February 9, 2010
Posts: 147
I never brag on customer service, but...

CT replaced a set of the (now discontinued) plastic laser grips for a revolver. It was a .44 special and the battery kept coming loose and not making adequate contact. The replacement had the same flaw, after which they sent me the more costly rubber version of that grip.

No charge. Great people.
Couldn't love the concept more.
Mr. Whimsy is offline  
Old June 11, 2011, 11:00 PM   #7
Deja vu
Senior Member
Join Date: March 14, 2010
Location: Border of Idaho & Montana
Posts: 2,507
I had set of 405s on my J-frame and the grips broke apart at the seam on the back strap. I returned them and they called me asking if I wanted the same grips or if I would rather have the 305 or the 205. I shoot mine alot so I went with the slightly larger grips (305s) which allow for the pinky to have a place on the grip.
Shot placement is everything! I would rather take a round of 50BMG to the foot than a 22short to the base of the skull.

all 26 of my guns are 45/70 govt, 357 mag, 22 or 12 ga... I believe in keeping it simple. Wish my wife did as well...
Deja vu is offline  
Old June 11, 2011, 11:36 PM   #8
Join Date: September 14, 2009
Location: Louisville, KY
Posts: 97
I had a gun bought second hand and the laser inexplicably went out. I called, sent it in per thier instructions and recieved a new one in a short period of time.

Furthermore, I accidentally left the grip screw in when I sent it in. They sent me a new CT in a new box, with no grip screw as it is intended to use the factory one. Again I called, spoke to an armorer after a transfer and they sent me a replacement due to my screw up. Upon further evaluation I noticed it was a replacement with a label on it dated that week. They apparently called S&W (it was for a Walter PPK), had one shipped to them, then to me. All on CT's dime, and again it was all my fault from the get-go.

Not many companies have that kind of service based on a simple call or two. As a sales manager for a company I only hope we do as good of a job!

I recommend them to anyone (at least anyone who wants a laser).
The PS90... What are the odds of a home intruder also having 50 rounds in his magazine?
vandyatc is offline  
Old June 12, 2011, 12:17 PM   #9
Senior Member
Join Date: May 27, 2009
Posts: 3,968
Sounds like great service. I just WISH they would come out with a more
powerful green version.
Sic Semper Tyrannis
EdInk is offline  
Old June 13, 2011, 06:56 AM   #10
Senior Member
Join Date: February 7, 2008
Location: pa.
Posts: 1,851
my ct,s on my S&W 60 went dead after 3 years and they replaced them free of charge, could not have been better service,they must be related to leupold. eastbank.
eastbank is offline  
Old June 13, 2011, 11:37 PM   #11
Senior Member
Join Date: November 25, 2008
Location: California
Posts: 1,951
I had my push button switch go bad on mine. It was out of warranty and a outmoded model and they fixed it anyway.
Retired LE, M.P., Sr. M.P. Investigator F.B.I. Trained Rangemaster/Firearms Instructor & Armorer, Presently Forensic Document Examiner for D.H.S.
armsmaster270 is offline  
Old July 1, 2011, 08:59 PM   #12
Senior Member
Join Date: August 7, 2000
Location: Floating down the James River in VA
Posts: 2,599
Follow up:
I received a new set of grips in the mail today, complete with new wrenches, cleaning tips, batteries, manual,box,etc.
Apparently the diode went out on my older pair, so I now have a pair straight out of Crimson Trace inventory!
The folks on the phone were very nice when I talked to them, so overall I'm very pleased with the service provided by Crimson Trace.
Poodleshooter is offline  
Old July 1, 2011, 10:09 PM   #13
Senior Member
Join Date: May 28, 2005
Location: Texas
Posts: 6,231
I lost one of my attachment screws because of my old big fumbly fingers. Called the service folks and they sent me one in a hurry at no charge.
Have a nice day at the range

NRA Life Member
Eghad is offline  

crimson trace , warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 08:50 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2017 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent:
Contact Us
Page generated in 0.06621 seconds with 7 queries