The Firing Line Forums

Go Back   The Firing Line Forums > The Firing Line Gun Show > Retail Deals and Feedback


Thread Tools Search this Thread
Old September 16, 2010, 09:58 AM   #1
Senior Member
Join Date: November 10, 2008
Location: Texas
Posts: 1,304
Kel Tec Customer Service: GOOD!

Suspecting I had a bad extractor for my Kel Tec SU-16C (probably my fault for the ammunition I used) I called Kel Tec.

I walked outside and lit a cigarette before I dialed the number. It was very easy to get transferred to the person I needed to talk to. I told them the problem and he asked for my name and address and as soon as he had the info he told me he would get the parts in the mail. I hung up the phone and still had plenty of cigarette left.

They never asked any questions about what kind of ammo I used or anything. Very polite, professional, and fast customer service!
A hit with a .45 ACP beats a hit with a .22 LR everytime. A hit with a .22 LR beats a miss with a .50 BMG everytime.
scorpion_tyr is offline  
Old September 16, 2010, 10:19 AM   #2
Junior Member
Join Date: September 10, 2010
Posts: 7
Kel tec service

My experience with Keltec service restores my faith. I called, was transfered to the right person in an instant, got advice and within three days the part I needed was in my mailbox. No Hassle, No Problems. Totally courteous and professional. Beats the "Who are you to be bothering us with your petty problems" I have received from a couple who shall remain nameless and, as for me, with one fewer customer.
TNTK is offline  
Old September 17, 2010, 05:26 AM   #3
Senior Member
Join Date: November 26, 1999
Posts: 1,578
I stripped out the site screws of a Sub 2000, new one came a week later no questions asked. Keltec is Great.
Logs is offline  
Old October 8, 2010, 08:38 PM   #4
Senior Member
Join Date: April 14, 2010
Location: Michigan
Posts: 274
I give them a big thumbs up! The first time I field stripped my pf-9 I did not hold down the barrel as hard as I should have as the manual indicated. The slide locked up halfway back and I freaked that I screwed up a brand new gun or had to ship it back for service. I called customer service and was greeted by a very pleasant women who listened to my problem and said "oh,you need to speak to ..., I'll transfer you." She connected me to someone that I can guess as one of their gunsmiths. It rang like once or twice. I rattled off what I did. He rattled off some instructions back, told me to rack it twice and said that should do it. I thanked him and he said "have a nice day." This whole process took no more than 60 seconds and no one stopped me to ask any details like date of purchase, serial number, name, contact info or anything. It was just pure customer service.
X_shooter is offline  

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 08:15 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2017 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent:
Contact Us
Page generated in 0.10300 seconds with 9 queries