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December 30, 2020, 02:51 PM | #1 |
Senior Member
Join Date: April 20, 2009
Location: Helena, AL
Posts: 4,424
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Vortex Customer Support
Shameless plug for these wonderful folks. Walking out of the woods on opening day, I knocked the eyepiece flip cap off my Strike Eagle 1x8. Sent an email this morning to see about buying another one. Three hours later, they replied that a replacement and a hat were on the way. Looks like I'll be replacing the rest of my Nikons with Vortex.
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December 30, 2020, 06:10 PM | #2 |
Senior Member
Join Date: April 6, 2019
Posts: 127
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I've heard similar stories about Vortex customer service. That was one of the considerations that factored into my purchase of the Crossfire II 3x9 scope. I wish more companies realized that a positive experience for a customer will bring more sales and loyalty.
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December 30, 2020, 08:08 PM | #3 |
Senior Member
Join Date: April 10, 2008
Location: Alaska
Posts: 7,014
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Nothing shameful about it or even a plug
Good service is to be lauded and appreciated. It helps direct all our dollars to the right place!
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December 31, 2020, 06:44 PM | #4 |
Senior Member
Join Date: May 2, 2015
Location: Deepinnaheartta,Texas
Posts: 318
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I too, like to hear about CS experiences. It sometimes affects how I spend my money. I like my Vortex, but haven't needed their CS.
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December 31, 2020, 09:07 PM | #5 |
Senior Member
Join Date: November 18, 2001
Location: Over the hills and far, far away
Posts: 3,206
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I had a Vortex Strikefire stop working soon after purchase. They replaced it quickly with another, no drama at all.
I threw the replacement on my .308 Saiga AK and it's been working perfectly for a few years now.
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December 31, 2020, 09:12 PM | #6 |
Senior Member
Join Date: September 23, 2013
Location: Alabama
Posts: 2,969
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Vortex makes a good product and their customer service is second to no one.
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