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Old July 10, 2019, 08:36 PM   #1
gbclarkson
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Join Date: January 4, 2014
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Help with IL Concealed Carry License

Ok, the back story:

My Illinois CCL expired on July 7. I took the renewal course on May 11. Just after I took the class, the same day I think, I logged into the online portal through the Illinois State Police website to renew but could not because my renewal application was in-process (I forget the actual wording now). Strange, I thought; did the instructor initiate the renewal? I called the help line but was not connected to an operator due to a high call volume. I logged in and called 1-2 times weekly with the same result until late June when I was finally placed in the hold queue and was connected to an operator after a two-hour wait. The operator very politely explained that my CCL application was in-process because I had recently changed my address on my IL FOID card. I did that in March but I had already received the updated FOID, which I explained to her. The process was still percolating in their system even though I had my card. Anyway, she said she would send an email to someone to expedite the completion of my FOID change and that when my CCL portal had a "RENEW" tab, I could do so.

Well, that finally happened today!!! It's July the 10th. Yay!!! I logged in and tried to go through the renewal process and proceeded all the way to the last step which required me to re-enter my password. The system did not accept my password - incorrect, it said. I just logged in with it. I had it written down. I logged in and tried again. Then I reset the password and tried again. Still incorrect. It was correct! I can't argue with a computer so I tried the help line but was not connected due to a high call volume. I have also emailed the dedicated "help" address 4 times since mid-May and received 0 replies.

What do I do? My CCL expired due to flaws in their system; I cannot renew due to flaws in their system; it is unlikely that someone answers the phone; less likely that someone answers the phone and has the authority to correct the problem; and no one reads the incoming email. What are your suggestions? I was so frustrated today I emailed my state senator, representative, the ISP webmaster, the ISP general inquiry site and the governor's office.
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Old July 11, 2019, 06:44 AM   #2
cecILL
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Join Date: August 13, 2001
Location: central IL
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It does say somewhere on the ISP site, if your CCL expires and you have already filed for renewal, you are still legal.

Mine expires in August and I've also been waiting for three months.
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Old July 11, 2019, 10:53 AM   #3
Onward Allusion
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Yeah, but his CCL expired AND he did not file a renewal. OP better start dialing for dollars because it sounds like he is screwed.
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Old July 12, 2019, 11:20 AM   #4
seanc
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Join Date: December 28, 1998
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You need to post your story at Illinois Carry, someone will help:

http://illinoiscarry.com/forum/
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