MidwayUsa Competition range bag.

8MM Mauser · April 19, 2012, 12:04 PM

http://www.midwayusa.com/product/939...bag?cm_vc=S014

After hearing how popular and durable this bag supposedly is, I purchased it. The first time I attemted to unzip the main section, the zipper came off.

The main section of the bag is now about as useful as a paper bag. Needless to say, I am a very frustrated customer!

I write this mostly as a heads up, but also to ask if anyone has a contact e-mail or phone number for MidwayUsa, I can't find any contact info or a complaint section on their website.

Thanks.

8MM Mauser · April 19, 2012, 12:18 PM

just a PS, I did return the bag to some level of functionality by re-inserting the zipper from the other side, so I can close each side about 3/4 of the way, but they do zip in opposite directions...

TFL · April 19, 2012, 12:53 PM

ON there web page http://www.midwayusa.com/ there is 800 number and a live chat on the bottom of the page
Tim

kxkid · April 19, 2012, 01:34 PM

I got that bag back in Nov and have had zero problems. Maybe you got a defective one.

Sent from my Galaxy Nexus using Tapatalk

zincwarrior · April 19, 2012, 03:05 PM

You might post in the retail deals and feedback section as well.

FlyFish · April 19, 2012, 04:38 PM

First time I've ever heard of problems with that bag - I've had mine for several years and everything on it still works fine. I'm sure Midway will make it right.

**Shane Tuttle** · April 19, 2012, 04:58 PM

I'm on my second one. My first one was ruined by no fault of the bag. My second one seems to be built differently, but just as good as my first one. Only disappointments are it's just a tad bigger than what I need and made in China.

Hansam · April 19, 2012, 05:31 PM

Contact MidwayUSA. They'll take care of you. I've never had problems with their CS dept.

darkroommike · April 19, 2012, 06:21 PM

It's right down at the bottom of the page link you posted under return policy.

Jason_G · April 19, 2012, 06:39 PM

I've got the same bag, but badged "Academy", guess from where.

No problems with it, and I keep it loaded pretty heavy. It was purchased back when they first came out.

Jason

Pahoo · April 19, 2012, 07:00 PM

I have purchased many supplies from Midway, enough that I too have gotten material that for "whatever Reason", did not meet my expections. Just returned them with no questions asked. .....

You shipping document that came with your order, clearly addresses these problems. They have always given prompt and positive follow-up. ...

Be Safe !!!

8MM Mauser · April 20, 2012, 08:12 AM

Thanks for the info, I was in a big rush yesterday when trying to find the contact info. I see it now.

Thank you.

8MM Mauser · April 20, 2012, 08:23 AM

It appears I can return the bag for an exchange by shipping it back to them. I suppose it's an adequate solution.

Edit: and they have just informed me they will reimburse my shipping costs. That makes me a much happier customer.

Eazmo · April 20, 2012, 04:30 PM

there CS is second to none in my opinion.

have used them for years and they have always made me satisfied.
I'd call 800 order number and tell what you got they will probably just send out a new one without returning the old.

Huskerguy · April 21, 2012, 07:35 AM

I have had mine for at least three years. The only complain I have is that it is so big I load it to the point I can barely lift it. My wife just leaves it alone because it gets too heavy. Never had a single problem with it. Sounds like you just have a bad one. I had good luck with Midway on a scope a while back, they got right on it, doubt you will have any problems.

April 19, 2012, 12:04 PM	#1
8MM Mauser Senior Member Join Date: October 16, 2011 Location: Grand Rapids, Michigan Posts: 647	MidwayUsa Competition range bag. http://www.midwayusa.com/product/939...bag?cm_vc=S014 After hearing how popular and durable this bag supposedly is, I purchased it. The first time I attemted to unzip the main section, the zipper came off. The main section of the bag is now about as useful as a paper bag. Needless to say, I am a very frustrated customer! I write this mostly as a heads up, but also to ask if anyone has a contact e-mail or phone number for MidwayUsa, I can't find any contact info or a complaint section on their website. Thanks.

April 19, 2012, 12:53 PM	#3
TFL Junior Member Join Date: April 20, 2010 Location: Southern MN Posts: 13	contacting Midwayusa ON there web page http://www.midwayusa.com/ there is 800 number and a live chat on the bottom of the page Tim __________________ TFL

April 19, 2012, 04:38 PM	#6
FlyFish Senior Member Join Date: January 20, 2009 Location: Overlooking the Baker River Valley Posts: 1,723	First time I've ever heard of problems with that bag - I've had mine for several years and everything on it still works fine. I'm sure Midway will make it right. __________________ NRA Benefactor Life Member NRA Certified Instructor: Rifle, Pistol, Shotgun, PPIH, Metallic & Shotgun Shell Reloading; RSO Pemigewasset Valley Fish & Game Club

April 19, 2012, 04:58 PM	#7
Shane Tuttle Staff Join Date: November 28, 2005 Location: Montana Posts: 9,443	I'm on my second one. My first one was ruined by no fault of the bag. My second one seems to be built differently, but just as good as my first one. Only disappointments are it's just a tad bigger than what I need and made in China. __________________ If it were up to me, the word "got" would be deleted from the English language. Posting and YOU: http://www.albinoblacksheep.com/flash/posting

April 19, 2012, 05:31 PM	#8
Hansam Senior Member Join Date: February 21, 2012 Location: Wisconsin Posts: 763	Contact MidwayUSA. They'll take care of you. I've never had problems with their CS dept. __________________ This is who we are, what we do.

April 19, 2012, 12:18 PM	#2
8MM Mauser Senior Member Join Date: October 16, 2011 Location: Grand Rapids, Michigan Posts: 647	just a PS, I did return the bag to some level of functionality by re-inserting the zipper from the other side, so I can close each side about 3/4 of the way, but they do zip in opposite directions...

April 19, 2012, 01:34 PM	#4
kxkid Senior Member Join Date: January 17, 2011 Posts: 207	I got that bag back in Nov and have had zero problems. Maybe you got a defective one. Sent from my Galaxy Nexus using Tapatalk

April 19, 2012, 03:05 PM	#5
zincwarrior Senior Member Join Date: July 1, 2011 Location: Texas, land of Tex-Mex Posts: 2,259	You might post in the retail deals and feedback section as well.

April 19, 2012, 06:21 PM	#9
darkroommike Senior Member Join Date: August 27, 2011 Location: western Iowa Posts: 205	It's right down at the bottom of the page link you posted under return policy.

April 19, 2012, 06:39 PM	#10
Jason_G Senior Member Join Date: December 18, 2006 Location: Louisiana Posts: 1,902	I've got the same bag, but badged "Academy", guess from where. No problems with it, and I keep it loaded pretty heavy. It was purchased back when they first came out. Jason __________________ "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed." -Amendment II, Constitution of the United States of America

April 19, 2012, 07:00 PM	#11
Pahoo Senior Member Join Date: February 16, 2006 Location: IOWA Posts: 8,783	Just call or simply send it back !! I have purchased many supplies from Midway, enough that I too have gotten material that for "whatever Reason", did not meet my expections. Just returned them with no questions asked. ..... You shipping document that came with your order, clearly addresses these problems. They have always given prompt and positive follow-up. ... Be Safe !!! __________________ 'Fundamental truths' are easy to recognize because they are verified daily through simple observation and thus, require no testing.

April 20, 2012, 08:12 AM	#12
8MM Mauser Senior Member Join Date: October 16, 2011 Location: Grand Rapids, Michigan Posts: 647	Thanks for the info, I was in a big rush yesterday when trying to find the contact info. I see it now. Thank you.

April 20, 2012, 08:23 AM	#13
8MM Mauser Senior Member Join Date: October 16, 2011 Location: Grand Rapids, Michigan Posts: 647	It appears I can return the bag for an exchange by shipping it back to them. I suppose it's an adequate solution. Edit: and they have just informed me they will reimburse my shipping costs. That makes me a much happier customer. Last edited by 8MM Mauser; April 20, 2012 at 12:08 PM.

April 20, 2012, 04:30 PM	#14
Eazmo Senior Member Join Date: April 15, 2011 Location: Arizona Posts: 164	there CS is second to none in my opinion. have used them for years and they have always made me satisfied. I'd call 800 order number and tell what you got they will probably just send out a new one without returning the old. __________________ I'm just an average man I drive a average van My dog ain't got no pedigree!

April 21, 2012, 07:35 AM	#15
Huskerguy Senior Member Join Date: March 28, 2009 Location: Kansas Posts: 348	I have had mine for at least three years. The only complain I have is that it is so big I load it to the point I can barely lift it. My wife just leaves it alone because it gets too heavy. Never had a single problem with it. Sounds like you just have a bad one. I had good luck with Midway on a scope a while back, they got right on it, doubt you will have any problems.