The Firing Line Forums

Go Back   The Firing Line Forums > The Conference Center > General Discussion Forum

Reply
 
Thread Tools Search this Thread
Old November 9, 2017, 08:18 AM   #1
Spur0701
Senior Member
 
Join Date: February 2, 2005
Posts: 193
Did a rifle pick up at Cabala's - Is it usually this bad?

I think it was on Halloween, Cabela's had a sale on Savage bolt actions in various calibers and after the rebate they were something like $150 so I ordered four online with pickup at the Cabela's closest to me, Gainsville, VA.

I took off from work early yesterday to pick them up, I figured at 1400 on a Wed afternoon it couldn't be that busy. I was right, it wasn't busy, there were only 3 or 4 customers looking at handguns in the cases but there was no one at the counter and there was a sign to pick a number.....my number was 64 and they were on number 50 according to the sign.

It was horrible, it was an hour and a half before my number was called and even then that was because 12 called numbers weren't answered because people just got fed up and left I guess. It was another hour and half before they finished the paper for the pickup and I got out of there at 3 minutes before 5 PM.

What I found amazing was I counted five service reps handling people but their process is so bureaucratic and they moved at such a slow pace that each transfer seem to take forever. I asked one Cabela's guy if it was normally this bad and he said yes, it was and it usually took two hours for them to completed a transfer.

I do transfers in Virginia all the time and the FFLs I normally use usually take anywhere from 15 to maybe 30 minutes max and that max is to do a multiple transfer. I'm a patient guy, ask my wife......but this was ridiculous. The last car I bought didn't take this long, the closing on the last house I bought didn't take this long. Even my last ER visit for a broken finger and the couple of last trips to DMV didn't take this long. My colonoscopy didn't take this long.

Is this particular Cabela's atypical or are they all like this?
Spur0701 is offline  
Old November 9, 2017, 08:29 AM   #2
brian33x51
Senior Member
 
Join Date: January 24, 2005
Location: Denver area
Posts: 165
Bad. I bought a taurus pt111 g2 mill pro this summer and waited well over an hour to get it processed. Perhaps they're understaffed or something?
brian33x51 is offline  
Old November 9, 2017, 09:04 AM   #3
DaleA
Senior Member
 
Join Date: September 12, 2002
Location: Twin Cities, MN
Posts: 3,807
I've come to like Cabela's for there occasional deals and they've got enough stock so that it's fun to shop around the store.

That said, I don't think you're going to get a firearm in under an hour, and an hour and a half would be more typical.

Three hours seems excessive, though however buying four guns had to play into the mix at least a little bit.

Getting number 64 when they were on number 50 and the store not being crowded sounds grim. I have noticed the clerks seem very willing to talk to folk even when the store is busy and people are waiting. I don't know if this is corporate culture or just my experience at my Cabela's store.
DaleA is offline  
Old November 9, 2017, 09:44 AM   #4
Minorcan
Senior Member
 
Join Date: September 15, 2015
Posts: 325
I have gone to a Cabellas with money in hand and waited for an hour and no was able to help me so I left and bought the gun at another place. Sad but this has happened three times to me. I'm not going to 0ay them to ignore me.
Minorcan is offline  
Old November 9, 2017, 09:47 AM   #5
Bartholomew Roberts
Senior Member
 
Join Date: June 12, 2000
Location: Texas and Oklahoma area
Posts: 6,983
I like Cabela’s - better than Bass Pro IMO; but if you can’t grab it off the shelf and walk to the register with it, don’t buy it at a Cabela’s store. Heck, you can wait a half hour just to look at a non-gun item behind the counter.
Bartholomew Roberts is offline  
Old November 9, 2017, 12:25 PM   #6
444
Senior Member
 
Join Date: November 20, 2000
Location: Ohio
Posts: 3,960
I bought two of those Savage 12FV rifles they had on sale.
Both were backordered and it took about a month to get them. I ordered them a week or so apart, so I got then a week or so apart: so, I was there twice and did two seperate transactions.

In neither case did I wait more than two or three minutes to be waited on. They took the information and got the rifle within about five minutes. The paperwork took maybe 15 minutes. I would say each one took about a half hour total.

So, in summary, I can't speak for any other Cabelas store, but the one I went to seemed to be efficient. I have no complaints. In fact I can honestly say it was as smooth and quick as any gun buy I ever made. Better than most.

FWIW: those were the only guns I have ever bought at Cabelas. So, it was one store and two transactions to base things on.
__________________
You know the rest. In the books you have read
How the British Regulars fired and fled,
How the farmers gave them ball for ball,
From behind each fence and farmyard wall,
Chasing the redcoats down the lane,
Then crossing the fields to emerge again
Under the trees at the turn of the road,
And only pausing to fire and load.
444 is offline  
Old November 9, 2017, 12:56 PM   #7
carguychris
Senior Member
 
Join Date: October 20, 2007
Location: Richardson, TX
Posts: 7,393
FWIW the last time I purchased a gun at Cabela's (around this past Father's Day), it took forever to process the paperwork, even though I have a TX LTC and therefore they don't actually have to make the NICS phone call.

The clerk was very friendly and apologetic and she attributed the problems to staff cutbacks. She said that the store had not hired any new gun counter clerks in months, so the staff was slowly being whittled down by attrition; she attributed this to the incipient Bass Pro merger.

FWIW it's funny that you bring this up, because I've had negative experiences at Cabela's the last several times I've visited, and I just got a letter explaining that my Cabela's store credit card account has been sold to Capital One, which I don't like. I've been planning to go to the store one last time this weekend to use up my credit card reward points on ammo, and then close the card account and give up on the store for good.
__________________
"Smokey, this is not 'Nam. This is bowling. There are rules... MARK IT ZERO!!" - Walter Sobchak
carguychris is offline  
Old November 9, 2017, 04:05 PM   #8
TracerTesterman
Junior member
 
Join Date: November 9, 2017
Posts: 59
That actually sounds worse than buying a rifle at Walmart.
TracerTesterman is offline  
Old November 9, 2017, 04:41 PM   #9
RAEIndustries
Member
 
Join Date: October 6, 2017
Location: Colorado
Posts: 25
Wow, I've only bought ammo last 10-15 years at Walmart, gun sales are slow now??
RAEIndustries is online now  
Old November 9, 2017, 08:34 PM   #10
Sequins
Senior Member
 
Join Date: October 14, 2014
Posts: 304
The flgs I go through takes 45 minutes to an hour worst case.
Sequins is offline  
Old November 9, 2017, 09:49 PM   #11
Radny97
Senior Member
 
Join Date: July 8, 2015
Posts: 691
I’ve had a similar experience at their gun counter. I refuse to shop at Cabelas now.


Sent from my iPhone using Tapatalk
Radny97 is offline  
Old November 10, 2017, 08:25 AM   #12
jpx2rk
Member
 
Join Date: December 29, 2015
Posts: 73
I bought 2 Savage rifles at Cabelas June 2016 at the same time/visit due to the rebates, and really had no problems with the checkout process at all. Don't remember how long but it was not unbearable by any means, I was a bit surprised it didn't take longer in all honesty.

Just last week I bought a 10/22 from the local walmart, and it took 3 different people to complete the deal/paperwork. WM apparently only "approves" or authorizes select employees to deal with/process firearm sales. The first asst mgr was authorized to complete the paperwork, but did not know "how to" do it after I completed my portion of it. He had to call for backup, and a female hourly employee (not mangement/supervisor level) came by, offered to help but since she was no longer "authorized" he would not let her help. Another asst mgr (female) showed up and got things rolling, both females got the paperwork processed while the male asst mgr went to get the original box (they keep those locked up with limited access) since that was really the only thing he was qualified to do. The female asst mgr had to escort me out of the store and she carried the boxed up gun. As soon as I got out the door, she handed me the box and said have a nice day. Both females employees were knowledgable, the guy, nope. LOL.
jpx2rk is offline  
Old November 10, 2017, 10:11 AM   #13
OzeanJaeger
Senior Member
 
Join Date: September 8, 2014
Posts: 258
Go to your Local Gun Store if you want prompt, personalized service. To me the extra 5%-10% mark up is worth it to me to be buying from people who not only know my name, but I shoot and hunt with them. They're friends.

They also actually know what they're talking about (most of the time) as opposed to a clerk in a big box store. Although, I'll stick the caveat in there that I've talked to a retired sheriff working at a big box who was very knowledgeable.

I don't buy many off the rack rifles, but even if I'm having something built I still order it from the builder through the LGS, because it's going to ship to their FFL anyway, and they get different pricing as a dealer/retailer often even if they aren't a vendor. Frequently it ends up being the same price as the box stores, and if there's a problem the Mfg. is dealing with someone who buys lots of guns on a repeat basis rather than a one-off consumer.

I get that $20, $50, or $100 makes a difference to people with families and on a budget, but to me it's worth a little more to not have to deal with the zoo that some of those gun counters can be.
OzeanJaeger is offline  
Old November 10, 2017, 12:29 PM   #14
Russell P
Member
 
Join Date: April 28, 2017
Posts: 17
I've never bought at Cabela's, but I did buy at a Walmart once. Never again. I was delayed 4 full days before they called me and had me come in. It was a 22 Cricket for my grandson to learn to shoot.

At my regular LGS, 1/2 an hour, tops. EVERY TIME

Russ P

Last edited by Russell P; November 10, 2017 at 12:45 PM. Reason: bad spelling
Russell P is offline  
Old November 10, 2017, 12:40 PM   #15
aarondhgraham
Senior Member
 
Join Date: December 1, 2009
Location: Stillwater, OKlahoma
Posts: 8,235
My experience is,,,

My experience is that it was very bad.

I ordered a gun from their website and had it delivered for pickup at the Oklahoma City store,,,
The filling out of the 4473 was all done on line and it took 3 different people's involvement,,,
And after all that they screwed it up.

I got a phone call at work saying I had to come back in (with the rifle),,,
They said they had noticed a discrepancy with my first name.

When I told them I really didn't want to drive 160 mile round trip again,,,
Their employee said they would call the FBI and report me.

I wasn't really worried about that but I did drive in to get whatever was the problem taken care of,,,
And I wanted an opportunity to have a conversation with the one who threatened me.

I had his name and filed a formal complaint with the manager about it,,,
It turned out that it was definitely their mistake and not mine.

I did manage to score a $50.00 gift certificate though.

I've been dealing with Cabela's since 1996,,,
This was the first time I've not received excellent service from the company.

A few weeks later on I was with a friend who bought a handgun,,,
It took well over an hour to get the paperwork finished and approved.

At The Evil Pawn Shop,,,
It's never taken more than 20 minutes.

Their computerized system and needing three different people to check it isn't working as well as they want.

Aarond

.
__________________
Caje: The coward dies a thousand times, the brave only once.
Kirby: That's about all it takes, ain't it?
Combat: "A Silent Cry"
Aarond is good,,, Aarond is wise,,, Always trust Aarond! (most of the time)
aarondhgraham is offline  
Old November 10, 2017, 01:55 PM   #16
ATN082268
Senior Member
 
Join Date: December 2, 2013
Posts: 655
Quote:
Originally Posted by aarondhgraham View Post
When I told them I really didn't want to drive 160 mile round trip again,,,
Their employee said they would call the FBI and report me.
Report you for doing what?
ATN082268 is offline  
Old November 10, 2017, 04:06 PM   #17
Bottom Gun
Senior Member
 
Join Date: October 13, 1998
Location: Elgin, Arizona
Posts: 921
I've been a Cabelas customer for nearly 40 yr but have recently stopped doing business with them. They have changed for the worse and doing business with them now can be a real hassle.
__________________
NRA Life Member
Bottom Gun is offline  
Old November 10, 2017, 04:34 PM   #18
aarondhgraham
Senior Member
 
Join Date: December 1, 2009
Location: Stillwater, OKlahoma
Posts: 8,235
Hello ATN082268,,,

Quote:
Report you for doing what?
That was my question as well.

I knew I hadn't done anything illegal,,,
And I for dang sure didn't like being threatened.

When I said I filed a formal complaint,,,
I meant that I didn't just whine to the Manager.

I filled out their formal paperwork that I mailed in myself,,,
Like I said, I got the little jerks name on the phone,,,
And the under-manager confirmed that it was him.

All of this happened right about the time of the Bass Pro thing,,,
I wonder if maybe the stress of not knowing the status of your job was affecting them.

Like I said,,,
All 20 years of previous dealings with them had been superb.

Still haven't spent that gift certificate though.

Aarond

.
__________________
Caje: The coward dies a thousand times, the brave only once.
Kirby: That's about all it takes, ain't it?
Combat: "A Silent Cry"
Aarond is good,,, Aarond is wise,,, Always trust Aarond! (most of the time)
aarondhgraham is offline  
Old November 10, 2017, 04:37 PM   #19
FrankenMauser
Senior Member
 
Join Date: August 25, 2008
Location: 1B ID
Posts: 10,521
Cabela's is nearly always that bad - sometimes worse.
__________________
"Such is the strange way that man works -- first he virtually destroys a species and then does everything in his power to restore it."
FrankenMauser is offline  
Old November 10, 2017, 04:46 PM   #20
Dufus
Senior Member
 
Join Date: December 10, 2014
Location: Texas
Posts: 975
I used to buy fishing stuff from Cabela's by mail order; never bought a gun.

I did buy a Henry rifle from Bass Pro a coupla years ago and it took maybe 45 minutes start to finish.
Dufus is offline  
Old November 11, 2017, 09:52 AM   #21
Wishoot
Senior Member
 
Join Date: June 5, 2009
Location: Milwaukee, WI
Posts: 1,017
The key is going during off hours. I have the luxury of working from home. The Cabela's is about 25 minutes away. If I get there around 10:00, the gun counter is pretty quiet.

That being said, I haven't bought a gun from Cabela's in years. Their prices are just too high IMO.

I do buy reloading components from them when they go on sale. Reloading stuff is behind the counter, so an associate must help you.
Wishoot is offline  
Old November 11, 2017, 10:59 AM   #22
Ricklin
Senior Member
 
Join Date: February 22, 2008
Location: North Orygun Coast
Posts: 1,078
Been OK for me

I have gotten a couple of screamin deals at Cabelas on used guns.

The one I passed on I am regretting. It was a perfect Beretta Black Onxy trap for 1595 that's like a grand or more off.

I was concerned that it might have barrel regulation issues and the library guy said no warranty so I passed.
__________________
ricklin
Freedom is not free
Ricklin is offline  
Old November 12, 2017, 12:10 AM   #23
johnwilliamson062
Senior Member
 
Join Date: May 16, 2008
Posts: 9,679
I have come to realize and accept Cabela's does something very well, but it isn't what most of us want.
Cabela's serves the person who is getting out to camp for the weekend, going on a university backpacking trip, wants to try fly fishing, paddle three miles in three hours down a creek in a 9 foot kayak, or thought owning a gun would be cool. They don't serve the true enthusiast in any category. People who don't really have an interest in any of it can still go in the store, look at the fishies, and grab a bag of candied nuts, a soda, and some elk jerky on their way out the door. All items for which Cabela's might make higher profits than a new firearm.

Sometimes they have deals. Sometimes I can't find my headlamp @ 230pm on a Friday when I am going to be setting up a tent three states away in the dark that night.

They probably don't want to be in a news story "walked into cabela's and fifteen minutes later I walked out with an AR, ten mags and a military style assault can of ammunition"

The one gun store I liked in my area just closed last month. There is another in my area that is reasonably good. One guy does transfers, but doesn't know much or have much in stock. I don'tt hink a new shooter would be any better at those than a cabelas. They have a place in the market.
__________________
$0 of an NRA membership goes to legislative action or court battles. Not a dime. Only money contributed to the NRA-ILA or NRA-PVF. Second Amendment Foundation is a solid alternative.
First Shotgun Thread First Rifle Thread First Pistol Thread
johnwilliamson062 is offline  
Old November 12, 2017, 01:40 AM   #24
1stmar
Senior Member
 
Join Date: March 21, 2012
Location: Connecticut
Posts: 2,153
I've purchased two firearms from cabelas and both took over two hours , never agiain. The first time it was during a sale and on a weekend so I thought they were just busy. The second time it was during the week midday. Same bs. Every step of the way was 30-40 min wait.
1stmar is offline  
Old November 12, 2017, 02:44 PM   #25
FrankenMauser
Senior Member
 
Join Date: August 25, 2008
Location: 1B ID
Posts: 10,521
I've been around for 6 to 8 purchases.
Most were very slow, even if using the back door (the Gun Library).

The quickest one I've ever been around for took about 25 minutes, and even then... it was only because we went through the guys in the Gun Library to speed up the process on a fairly slow day.

For used guns, always go through the Gun Library. For new guns, always ask the Gun Library guys if they're available to help you. They usually are....


Oh. One last thing: Cabela's sucks.
__________________
"Such is the strange way that man works -- first he virtually destroys a species and then does everything in his power to restore it."
FrankenMauser is offline  
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 12:17 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2018 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent: thefiringline.com
Contact Us
Page generated in 0.11137 seconds with 8 queries