ATF e-File Website Update

Jack_Bauer24 · February 6, 2014, 08:58 AM

The below is an email I received from the ATF about the e-file website, it doesn't look good. Shades of the obama healthcare website.

Good morning registered eForms users:

For the past two weeks you have been experiencing various performance related issues while attempting to use eForm. These issues have included slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to select product types for some submissions, inability to view PDF’s, the system abruptly returning the user back to the home screen, and some of you have not been able to log in at all. While any of you have been able to successfully submit your eForms, others have not been able to get them out of your “Draft” folders.

First, we want to offer our sincere apology for what you are currently experiencing while using eForms. The quality of eForms’ current performance is not indicative of the quality of performance that ATF strives to provide its customers. We share your current frustrations and we want you to know that we are doing everything that we can to address these issues. We continue to meet every day with “experts” in the field, and we are confident that we will soon find a solution.

We believe that eForms is a worthwhile investment for us, as well as for you, the firearms industry. And we think that you feel the same. The statistics below are reflective of this week’s work (our eForms week is calculated from one Wednesday to the next for reporting purposes):

New eforms user registrations: 405
Form 1 submissions: 208
Form 3 submissions: 930
Form 4 submissions: 898

So, in spite of the performance issues, eForms is doing what it was designed to do. It may be slower and it may be temperamental at times, but we believe it to still be a worthwhile investment.

We are committed to provide, you, our customers, the best service that we can and to this end we will continue our efforts to resolve the issues with our eForms system. While we are trying to resolve these issues it may be necessary for us to perform system restarts throughout the day where we may bring eforms down for an hour or so. We request your patience with us and your understanding that this process is unavoidable until we can correctly identify and resolve the issues.

We will provide you with periodic updates on our efforts to ensure you of our commitment and to keep you informed. We thank you for your patience and your continued use of eForms until these issues are resolved.

GoingQuiet · February 13, 2014, 03:38 PM

Oddly, a few days after that - the system has been working smoothly for me with a hiiccup once in a while. I think they're finally getting the hang of it.

Deja vu · February 14, 2014, 12:15 AM

Is it slower than the old paper method? I have been working on building a form 1 SBS and I am getting near submitting the paper work and was considering doing it online but if its slowing ill do it the old way.

February 6, 2014, 08:58 AM	#1
Jack_Bauer24 Senior Member Join Date: August 16, 2007 Posts: 147	ATF e-File Website Update The below is an email I received from the ATF about the e-file website, it doesn't look good. Shades of the obama healthcare website. Good morning registered eForms users: For the past two weeks you have been experiencing various performance related issues while attempting to use eForm. These issues have included slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to select product types for some submissions, inability to view PDF’s, the system abruptly returning the user back to the home screen, and some of you have not been able to log in at all. While any of you have been able to successfully submit your eForms, others have not been able to get them out of your “Draft” folders. First, we want to offer our sincere apology for what you are currently experiencing while using eForms. The quality of eForms’ current performance is not indicative of the quality of performance that ATF strives to provide its customers. We share your current frustrations and we want you to know that we are doing everything that we can to address these issues. We continue to meet every day with “experts” in the field, and we are confident that we will soon find a solution. We believe that eForms is a worthwhile investment for us, as well as for you, the firearms industry. And we think that you feel the same. The statistics below are reflective of this week’s work (our eForms week is calculated from one Wednesday to the next for reporting purposes): New eforms user registrations: 405 Form 1 submissions: 208 Form 3 submissions: 930 Form 4 submissions: 898 So, in spite of the performance issues, eForms is doing what it was designed to do. It may be slower and it may be temperamental at times, but we believe it to still be a worthwhile investment. We are committed to provide, you, our customers, the best service that we can and to this end we will continue our efforts to resolve the issues with our eForms system. While we are trying to resolve these issues it may be necessary for us to perform system restarts throughout the day where we may bring eforms down for an hour or so. We request your patience with us and your understanding that this process is unavoidable until we can correctly identify and resolve the issues. We will provide you with periodic updates on our efforts to ensure you of our commitment and to keep you informed. We thank you for your patience and your continued use of eForms until these issues are resolved. __________________ "When the people fear the govt there is tyranny, when the govt fears the people there is liberty." Thomas Jefferson

February 13, 2014, 03:38 PM	#2
GoingQuiet Member Join Date: July 1, 2010 Location: Melbourne, FL Posts: 92	Oddly, a few days after that - the system has been working smoothly for me with a hiiccup once in a while. I think they're finally getting the hang of it. __________________ FFL/SOT Melbourne, FL - Sales by appointment. [email protected] Sig Sauer Stocking Dealer Silencerco Stocking Distributor

February 14, 2014, 12:15 AM	#3
Deja vu Senior Member Join Date: March 14, 2010 Location: Border of Idaho & Montana Posts: 2,584	Is it slower than the old paper method? I have been working on building a form 1 SBS and I am getting near submitting the paper work and was considering doing it online but if its slowing ill do it the old way. __________________ Shot placement is everything! I would rather take a round of 50BMG to the foot than a 22short to the base of the skull. all 26 of my guns are 45/70 govt, 357 mag, 22 or 12 ga... I believe in keeping it simple. Wish my wife did as well...