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September 17, 2012, 10:50 AM | #1 |
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Buyer Beware -Quantico Tactical.
Bought an M&P 45 on Friday from Quantico Tactical. It is what I would call a 'tactical store' which sells firearms, and NOT a gunstore per se. I would say first that it is 'store policy' not to be able to field strip a firearm in the store. Some would say that 'it serves you right' to get smoked - fair, but not necessarily always applicable. I think I got burned a little, but may turn out fine. The following is for education/experience to others near a store or chain like this.
Friday I purchased the firearm, and before the sale, told it came with 3 mags. So... I stupidly didn't check before I took it to the counter. When I got to the car, I noted it had two. I took it right back, and the salesperson would not openly admit he told me that, and gave me the "store policy is no returns on firearms". Bad enough, but when I got home and was finally able to field strip to clean, I noted that: 1. The barrel was very dirty. 2. The rails were pretty worn. 3. There was plenty of brass residue on the slide breech face - more than one would see from a test fire. 4. The date of the fired round was April 2010. Yes, I could have looked into this before I left the store, but NEVER would have thought about it to even look at it. I called SW, and unless it had had warranty work, they really would not know even if it had been sold on retail before. So, I called the QT Gen Manager, and kindly went through all of the above. After asking him to reconsider the policy, as this weapon has evidence of at least a range session or 2, he fell back into the "store policy" mode. I only have to get burned once on this. Buyer beware. If you see a smokin deal here, look very carefully, and look at everything in the box, and do not trust what a salesman says. Verify BEFORE checkout. I posted this ONLY after trying all avenues. I talked to the GENERAL manager of QT, and I don't think his response is adequate. |
September 17, 2012, 11:02 AM | #2 |
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File a complaint with the BBB or the chamber of commerce where the item was purchased. It might help.
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September 17, 2012, 11:09 AM | #3 |
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Yeah because the bbb is the gold standard these days (:
Know any business owners? The bbb solicits paid endorsements. I feel your pain, I dropped a lil over 1K on a 1911 only for it to break (ambi safety and grip safety locked after 8 rounds. When I went to the store they just stated their store policy, that's fine, at least show empathy. They got around 4k out of me that year and nothing since then. |
September 17, 2012, 11:39 AM | #4 |
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First, was this a "new in the box" advertised firearm? Were you able to examine it at all? Could you rack the slide? So let me break it down.
NIB - if you feel this was a used firearm sold as new, than you could report it to the Attorney Generals office. False adverting and selling a used firearm as new are both frowned upon, the second more than the first. ATF could also be notified if you think they are selling used firearms as new. They could potentially lose their license. If it was not new and you were able to rack the slide, most of the wear should have been noticed. At least the brass on the breech face and dirty barrel. Rail wear may have been difficult to gauge on that model, not sure, not too familar with it. Now I diffently understand your position and do feel their policy is wrong, but a bit more information would be in order to make an informed decision as to what your course of action, if any, is left for you to pursue. |
September 17, 2012, 11:46 AM | #5 |
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+1 Robk
If you were led to believe the gun was NIB, I would also go with a. imform QT that if they do not make it right, you will go to state AG and ATF, then, if they don't do the right thing b. follow through on both. |
September 17, 2012, 07:30 PM | #6 |
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Location: Dayton, Ohio
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From their web page, it looks as if they have several locations. Which one did you go to?
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September 17, 2012, 07:54 PM | #7 |
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I work in a gun shop.... Guns generally come filthy from the factory... often times we get guns that look like they have been used... but that is from the test fire... all the oil and grease they use.
If it looks over excessive then I just don't know.. but even the crappiest gun dealers generally don't do anything that can make them loose their license. I will say I have dealt with my fair share of people who THOUGHT the gun they bought was used... because of how dirty they do come... but I always pull up our receiving records and show them the gun came in a week or two earlier. |
September 17, 2012, 08:27 PM | #8 |
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It is not uncommon for store employees to "range test" new firearms. Not that I think it's an acceptable practice but I think it happens in more stores than most would guess.
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September 17, 2012, 08:42 PM | #9 | |
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Quote:
Their either selling used guns as new, simply stupid and worry about breaking them, or are commonly mis-representing thier stuff in other ways. A really good gunstore offers to field strip the NIB fresh one from the back... Theres a couple of them here in STL |
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September 17, 2012, 09:08 PM | #10 | |||
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Quote:
How many times do you think a gun should be field stripped by every looky loo to walk into the shop........and it remain salable? Buy the gun, field strip it before you leave. Or ask the clerk or owner to do it for you. No gun store will balk at that. Put yourself in the shoes of the shop owner....would you want customers dissassembling guns THAT THEY DONT OWN and causing damage? Quote:
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September 17, 2012, 09:19 PM | #11 | |
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Quote:
Simple fact is most people don't do a field strip, most I've seen don't know how, so allowing the small percentage of people that want to do it to do it isn't going to cause some sort of massive wear on the gun.
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September 17, 2012, 09:31 PM | #12 |
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Would you buy a new 1911 with an "idiot mark" on it?
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September 17, 2012, 09:33 PM | #13 | |
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Quote:
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Know the status of your weapon Keep your muzzle oriented so that no one will be hurt if the firearm discharges Keep your finger off the trigger until you have an adequate sight picture Maintain situational awareness |
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September 17, 2012, 10:09 PM | #14 |
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A few thoughts...
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September 17, 2012, 10:10 PM | #15 | |
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Quote:
So let's say Dfariswheel from this forum (who is a Colt 1911 pistolsmith) or Bob Hunter from this forum (another 1911 pistolsmith) wanders into a gun shop while on vacation, sees an interesting looking 1911 and asks to field strip it. What's the shop owner supposed to say? Our guys KNOW they know what they're doing, but Mr. Gunstore Owner doesn't know them from Adam. Why should he be expected to believe either one of them if he says, "Trust me, I've done this thousands of times"? |
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September 18, 2012, 08:48 AM | #16 |
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Does that include them stripping it for you to show you the guts?
I can understand not wanting to let customers do it themselves as some may have absolutely no idea how, but if stripping is just not allowed at all, I would likely shy away. I've gotten a "Like New" gun before. Dealer was upfront that it had been sold, then returned and exchanged, with about 100 rounds down it. Never shot it, but the wear seemed like a lot more than 100 rounds worth (that or packing grease was never cleaned off) Regardless, brought back and paid $10 more for the New-New one
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