Remington 597 warranty.

goodspeed(TPF) · February 3, 2009, 03:22 PM

My note to Remington as follows. "I purchased a 597 from Dick's for a christmas gift for my daughter. We shot it for the first time yesterday and it didn't even get through a full 50 rnd box of Remington .22lr ammunition before a case ruptured and sent the extractor flying somewhere down range. I have the ruptured Remington case. I could not recover the extractor. I see you have acknowledged this defect and are replacing said defective extractors with "new and improved" extractors. As you can see, I am now in need of one. Please advise as to when you can ship me one as I would like this rifle in SAFE working order for my daughter. Thank you."

I have called Remington 6 times over the last 2 weeks and every time I FINALLY get to an operator (and they are all named "Remington Arms" and will NOT give me a "name" no matter how nicely I ask

) she tells me that I need to call back as they are to busy to help me, says "Thank you." and hangs up.

I have also filled out the required information on their "Support/Help center" and have not received any response back as of yet.

Any suggestions or even compassion would be greatly appreciated at this time. Thank you. -Goodspeed

P.S. I did in fact order the Volquartsen one just this morning. But COME ON Remington!

goodspeed(TPF) · February 21, 2009, 10:28 AM

Update. I was contacted by a Remington agent who said that their emails have been misdirected for the last month.

I had to provide Remington with a copy of a signed FFL from my local dealer so they would send me my extractor.

What a crock.

February 3, 2009, 03:22 PM	#1
goodspeed(TPF) Senior Member Join Date: January 19, 2009 Location: WI Posts: 1,162	Remington 597 warranty. My note to Remington as follows. "I purchased a 597 from Dick's for a christmas gift for my daughter. We shot it for the first time yesterday and it didn't even get through a full 50 rnd box of Remington .22lr ammunition before a case ruptured and sent the extractor flying somewhere down range. I have the ruptured Remington case. I could not recover the extractor. I see you have acknowledged this defect and are replacing said defective extractors with "new and improved" extractors. As you can see, I am now in need of one. Please advise as to when you can ship me one as I would like this rifle in SAFE working order for my daughter. Thank you." I have called Remington 6 times over the last 2 weeks and every time I FINALLY get to an operator (and they are all named "Remington Arms" and will NOT give me a "name" no matter how nicely I ask) she tells me that I need to call back as they are to busy to help me, says "Thank you." and hangs up. I have also filled out the required information on their "Support/Help center" and have not received any response back as of yet. Any suggestions or even compassion would be greatly appreciated at this time. Thank you. -Goodspeed P.S. I did in fact order the Volquartsen one just this morning. But COME ON Remington! __________________ It's a trick. Get an axe. http://www.thepiratefleet.com/index.shtml

February 21, 2009, 10:28 AM	#2
goodspeed(TPF) Senior Member Join Date: January 19, 2009 Location: WI Posts: 1,162	Update. I was contacted by a Remington agent who said that their emails have been misdirected for the last month. I had to provide Remington with a copy of a signed FFL from my local dealer so they would send me my extractor. What a crock. __________________ It's a trick. Get an axe. http://www.thepiratefleet.com/index.shtml