Kudos to Uberti Service….

mk70ss · August 21, 2021, 03:22 PM

I have an Uberti CMS Pro SAA revolver. While shooting it the other day, the ejector housing screw came loose and while firing the gun, the housing, ejector rod, spring, and screw went flying. Luckily, all but the spring landed in front of me on the bench. Could not find the spring. I called the Uberti service dept. and asked if they would sell me an ejector spring. The gentleman on the phone was told the model and serial number of my gun and shipped one out that day at no charge. Came FedEx in two days. That is how customer service works folks. Well done Uberti. Thank you.

bedbugbilly · August 21, 2021, 04:58 PM

Glad to hear that they provided great customer service. I have 13 Ubertis - have never had an issue with any of them but nice to know of their efforts if I ever do. Glad they git you up and running so quickly!

Super Sneaky Steve · August 21, 2021, 05:56 PM

Good to hear. Their top breaks are appealing to me.

shurshot · September 12, 2021, 07:31 PM

Keep in mind... they won't send you a shipping label, YOU pay that out of pocket if you have to send the gun back for work. Figure about $100 to ship overnight, insure, etc. You pay it. They don't care.

I found that out the hard way when I had to send a brand new Stallion .22 SAA back to Uberti to be fixed. I even emailed them and requested they pay for the shipping as it was a brand new gun that didn't work correctly (hammer kept slipping

). No response from them. I'm still pissed about it.

Glad you had a better experience with Uberti than I did. I like the Uberti guns, own two, but after my experience, the Stallion will be the last. I cancelled my plans to buy an Uberti Winchester 73 copy.

August 21, 2021, 03:22 PM	#1
mk70ss Senior Member Join Date: January 12, 2008 Location: Tennessee Posts: 1,598	Kudos to Uberti Service…. I have an Uberti CMS Pro SAA revolver. While shooting it the other day, the ejector housing screw came loose and while firing the gun, the housing, ejector rod, spring, and screw went flying. Luckily, all but the spring landed in front of me on the bench. Could not find the spring. I called the Uberti service dept. and asked if they would sell me an ejector spring. The gentleman on the phone was told the model and serial number of my gun and shipped one out that day at no charge. Came FedEx in two days. That is how customer service works folks. Well done Uberti. Thank you. __________________ Say when.....

August 21, 2021, 04:58 PM	#2
bedbugbilly Senior Member Join Date: November 19, 2009 Posts: 3,287	Glad to hear that they provided great customer service. I have 13 Ubertis - have never had an issue with any of them but nice to know of their efforts if I ever do. Glad they git you up and running so quickly! __________________ If a pair of '51 Navies were good enough for Billy Hickok, then a single Navy on my right hip is good enough for me . . . besides . . . I'm probably only half as good as he was anyways. Hiram's Rangers Badge #63

September 12, 2021, 07:31 PM	#4
shurshot Senior Member Join Date: August 25, 2006 Posts: 1,819	Keep in mind... they *won't* send you a shipping label, YOU pay that out of pocket if you have to send the gun back for work. Figure about $100 to ship overnight, insure, etc. You pay it. They don't care. I found that out the hard way when I had to send a brand new Stallion .22 SAA back to Uberti to be fixed. I even emailed them and requested they pay for the shipping as it was a brand new gun that didn't work correctly (hammer kept slipping). No response from them. I'm still pissed about it. Glad you had a better experience with Uberti than I did. I like the Uberti guns, own two, but after my experience, the Stallion will be the last. I cancelled my plans to buy an Uberti Winchester 73 copy. Last edited by shurshot; September 12, 2021 at 07:38 PM.

August 21, 2021, 05:56 PM	#3
Super Sneaky Steve Senior Member Join Date: August 9, 2011 Posts: 1,250	Good to hear. Their top breaks are appealing to me.