Redding Dies

ammo.crafter · November 3, 2014, 04:28 PM

Last evening I broke the primer punch/expander in my Redding die for my
.204 Ruger.

A Sunday night email to Redding received a return email Monday morning advising they had already sent me the necessary replacement parts... free of charge.

It's always nice to be on the receiving end of good service from a company that stands by its products.

10-96 · November 4, 2014, 01:25 AM

That's good to hear, a guy tends to remember great customer service for quite a while.
I bought a ram prime unit, don't want to mention any names, but it's initials are RCBS. The die unit showed up missing a part and the instructions. I called them up, esplained my predicament, and they said they would let the right people know. The next day I received a call from the guy in (apparently) the right department. He said he would ship the part and instructions right out. Two weeks later, I sent them an e-mail wondering if they'd been lost or forgotten. Got an email back saying they found my order and would see that it got put in the mail. A week or so after that, they showed up.

I like their dies, lockrings, and a few other of their items I have, but I guess I'll have to convince myself not to get into a big rush if I need their customer service.

Tom68 · November 4, 2014, 06:10 PM

I have similar praise for Redding's customer service.

I had bought a .308 Win set and found that the two bullets that I wanted to use (110 grain "practice" bullet, and a Berger 150gr VLD) would not fully seat no matter how I adjusted the die. One call to customer service informed me that these particular bullet designs are outside the norm, and that I needed a different seater plug. The replacement was in my mailbox three days later, and completely free of charge.

cw308 · November 6, 2014, 02:03 PM

Have been reloading for 20+ years. Just started using The Redding Type S bushing dies, the die arrived, couldn't wait to try it , so I cleaned and relubed the die & bam the FIRST case got stuck in the die, on the down stroke I ripped the rim off the case. I felt like such an AH. Called Redding, they told me to ship the die back to them with 5 fired cases. They Removed the case Sized the 5 cases I sent to them to test the die. Shipped back to me no charge. Both Redding & RCBS are great companys with excellent products.

Reloader2 · November 6, 2014, 03:26 PM

I've had great luck with RCBS and Lee customer service.

November 3, 2014, 04:28 PM	#1
ammo.crafter Senior Member Join Date: June 25, 2006 Location: The Keystone State Posts: 1,970	Redding Dies Last evening I broke the primer punch/expander in my Redding die for my .204 Ruger. A Sunday night email to Redding received a return email Monday morning advising they had already sent me the necessary replacement parts... free of charge. It's always nice to be on the receiving end of good service from a company that stands by its products. __________________ "Peace is that brief glorious moment in history when everybody stands around reloading". --Thomas Jefferson

November 4, 2014, 01:25 AM	#2
10-96 Senior Member Join Date: October 19, 2005 Location: Tx Panhandle Territory Posts: 4,159	That's good to hear, a guy tends to remember great customer service for quite a while. I bought a ram prime unit, don't want to mention any names, but it's initials are RCBS. The die unit showed up missing a part and the instructions. I called them up, esplained my predicament, and they said they would let the right people know. The next day I received a call from the guy in (apparently) the right department. He said he would ship the part and instructions right out. Two weeks later, I sent them an e-mail wondering if they'd been lost or forgotten. Got an email back saying they found my order and would see that it got put in the mail. A week or so after that, they showed up. I like their dies, lockrings, and a few other of their items I have, but I guess I'll have to convince myself not to get into a big rush if I need their customer service. __________________ Rednecks... Keeping the woods critter-free since March 2, 1836. (TX Independence Day) I suspect a thing or two... because I've seen a thing or two.

November 6, 2014, 02:03 PM	#4
cw308 Senior Member Join Date: September 2, 2010 Location: Plainview , Long Island NY Posts: 3,863	Have been reloading for 20+ years. Just started using The Redding Type S bushing dies, the die arrived, couldn't wait to try it , so I cleaned and relubed the die & bam the FIRST case got stuck in the die, on the down stroke I ripped the rim off the case. I felt like such an AH. Called Redding, they told me to ship the die back to them with 5 fired cases. They Removed the case Sized the 5 cases I sent to them to test the die. Shipped back to me no charge. Both Redding & RCBS are great companys with excellent products. Last edited by cw308; November 7, 2014 at 10:01 AM.

November 4, 2014, 06:10 PM	#3
Tom68 Senior Member Join Date: September 20, 2011 Location: Alabama Posts: 349	I have similar praise for Redding's customer service. I had bought a .308 Win set and found that the two bullets that I wanted to use (110 grain "practice" bullet, and a Berger 150gr VLD) would not fully seat no matter how I adjusted the die. One call to customer service informed me that these particular bullet designs are outside the norm, and that I needed a different seater plug. The replacement was in my mailbox three days later, and completely free of charge.

November 6, 2014, 03:26 PM	#5
Reloader2 Senior Member Join Date: June 18, 2013 Posts: 263	I've had great luck with RCBS and Lee customer service.