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Old January 22, 2017, 05:11 AM   #1
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Join Date: January 27, 2001
Posts: 223
Kershaw Ken Onion knife warranty repair - 3 months, still no knife

I sent a Kershaw Ken Onion knife in for a simple warranty repair back in October of last year. Now, three months and two phone calls later, the knife is still not back. Lots of excuses - snow days, holidays, short handed, needs to go through QC department next, whatever...

Two thumbs down to Kershaw Ken Onion knives for poor customer service and warranty work. Yuck!
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Old January 23, 2017, 10:00 AM   #2
98 220 swift
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Join Date: January 4, 2015
Location: Perryville MO
Posts: 412
Wow I have owned a Kershaw Ken Onion knife for several years. It has been sent in at least 3 times. It always has seemed to take a while but always came back sharp and cleaned. On time it was even replaced when I broke the blade. I cant recall how long it took though. I need to send it in again(spring broke). Hope it doesn't take that long
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Old January 26, 2017, 08:01 AM   #3
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Join Date: January 27, 2013
Location: Eastern NC
Posts: 550
I have sent my 10" Shun chef's knife back to Kershaw twice and was surprised at how quickly I was sent a brand new knife. I cannot recall it being more than two or three weeks. I was so impressed with their customer service that is all I buy now for my work knives. It Is a shame you are having a bad experience with them. I hope you get your knife back soon. Kershaw should make it right.
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Old January 26, 2017, 08:37 PM   #4
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Join Date: February 22, 2008
Location: SW Washington state
Posts: 1,412
They come back!

I lost my Ken Onion Chive at an RV park up near the Canada border. Was setting up my coach at the same RV site I always use there about a year and a half later.
I saw a gleam of metal lying on the ground...sure enough it was my Chive.

Looked like it had been run over a couple of times, but still worked great.

Now I'm trying to find it again.........
Freedom is not free
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