My Review of Coonan Arms

TX_QtPi · July 2, 2012, 08:38 PM

First of let me apologize if this is not in the correct section. Admins please move if it's not, Thanks.

So... I was actually TRYING to Order one of the Coonan Classics.
I read a couple other post on here that convinced me "YES, This would be the next gun for my collection."
I initially sent them an e-mail requesting more information using their "contact us" page, to which I got no response.
So I e-mailed them again to their direct sales e-mail Oh, I got a response, a somewhat iffy "yeah so so more or less" kind of response when I inquired further it got good. Here are the unaltered exchanges.
_____________________________________

Cynthia Mendez

TO:[email protected]
Sunday, July 1, 2012 9:14 PM
Hi,
Wondering if you contact page is working or not. I contacted Coonan Arms about options for your Coonan Classic.
I was able to find most of my answers on your pricing sheet from your page. I'll be getting after market hex sights for the Coonan so I'll stick to the basic sights you offer. I would like to have one with just the lower in the black duracoat leaving the Slide, trigger, slide release, Thumb lock, Grip Lock and hammer in the original satin finish.

If you can provide me with a price quote and an estimated build/delivery time I would appreciate it.
Thanks so much.
-Cynthia I. Mendez
_____________________________________

TO:'Cynthia Mendez'

CC: 'Connie White'
Monday, July 2, 2012 9:14 AM

Cynthia,

Order the black duracoat with that description. I believe it would be $1549.99. Running about 9-12 months or so.

Thanks,

David Neville
VP
Coonan Inc.
2033 105th Ave N.E.
Blaine, MN 55449
_____________________________________

Re: RE: contact page?
FROM: Cynthia Mendez

TO:[email protected]
Monday, July 2, 2012 12:07 PM

How does the order process work? I'm still curious about the price quote, I'm only wanting the lower with the duracoat but the price quoted seems to be for the regular complete coverage. If you provide me with info on what it takes to order and a final price I'll be able to give you an informed decision. Thank you again.
_____________________________________

RE: RE: contact page?
FROM: Dave Neville

TO:'Cynthia Mendez'
Monday, July 2, 2012 1:04 PM

$299.99 for one color duracoat. I don’t care if the whole thing is painted with lipstick or not. $299.99 you also get the grips and extra mag.

Curious $1549.99 did not strike you as a quote? You had better call your order in.

Thanks,

David Neville
VP
Coonan Inc.
2033 105th Ave N.E.
Blaine, MN 55449
_____________________________________

Re: RE: RE: contact page?
FROM: Cynthia Mendez

TO:[email protected]
Monday, July 2, 2012 3:39 PM

No thanks, after your reply you can keep your product.
Seriously? This is how you reply to a prospective customer. I suppose the lip stick remark is warranted cause you want to exert some kind of power trip? I'm a serious gun buyer and collector. And No, your quote is not accurate, why would I pay full price for partial work? No need to reply, I'm no longer interested in your product.

-Cynthia I Mendez
_____________________________________

RE: RE: RE: contact page?
FROM: Dave Neville

TO: 'Cynthia Mendez'
Monday, July 2, 2012 3:50 PM

Sounds good. Two tone is $299.99

David Neville
VP
Coonan Inc.
2033 105th Ave N.E.
Blaine, MN 55449
__________________________________________

SO I'm left to wonder seriously what kind of customer service are they offering? I'm wanting a real quote. Saying "I believe it would be..." to me is NOT a quote... and I asked for simple clarification. honestly If they had responded with a reasonable, cohesive explanation.. i.e it's considered a custom job, it takes more time... anything, I may have bought from them still.

The "lip stick" comment was really uncalled for. YES, I'm a woman, YES, this gun is for ME, Yes, I can shoot the darn thing... I WAS VERY SERIOUS in My intent on buying it, now I don't want to give one red cent to Coonan Arms. If this is the way they behave Before getting your money how will they be once they have it?

And even after I said there is no need to respond because I was no longer interested they respond again. For what purpose to mock me as a customer? No Thanks! I'm taking the money I intended for buying the Coonan Classic and spending it on a Grendal!!

So there is my review... Buyer Beware, Buy at your own risk, expect no service or courtesy to come with your order of a Coonan Classic.

**Mike Irwin** · July 2, 2012, 08:50 PM

Since you're reviewing your interaction with the company, and not the firearm itself, it's fine here.

And, for the record...

Wow.

gunluver · July 2, 2012, 08:52 PM

Wow! I would say their customer service is seriously lacking

TX_QtPi · July 2, 2012, 10:44 PM

wow, pretty much sums up what went through my mind.

I figure if they ever want to be seen as a serious professional gun manufacturer they'll start acting a little better towards their prospective buyers and customers.

I mean if they are trying to get someone to pend $1,500 or so with their company they have to make us believe they are worth it, not only in quality and craftsmanship but in sales and support.

As for me, I'm redirecting funding intended for Coonan to buying a 6.5 grendal!! Though I'm still looking for a .357 auto Mag, and I'm open to suggestions.

Brian Pfleuger · July 2, 2012, 10:56 PM

I have a suggestion...

Wait a day or two for some more comments and then email them a link to this thread.

I wouldn't buy a gun from a company that treated me like that if it was twice the gun at half the price.

gun nut · July 2, 2012, 11:07 PM

I appreciate hearing how they're customer service is. I definitely won't be pursuing any of their firearms. Sorry he was such a shmuck! There are plenty of quality firearms for that kind of money from companies that have QUALITY customer service! I have confidence that you won't get that kind of response from other firearms manufacturers.

psycho nut · July 3, 2012, 03:10 AM

Woooooow... that guy is not nice.

It's too bad, their product was definitely on my list. Now I'll probably pass. People don't seem to realize that all it takes is one bad story to put someone off a product/company. Even if it only happens once every 100 times. No one wants to be unlucky number 100.

A .357 1911 is really cool, but so is a Desert Eagle.

vladan · July 3, 2012, 03:44 AM

Not the reply one would expect from a professional rep ... let alone a company VP ...

larryh1108 · July 3, 2012, 07:05 AM

I'd call and get the name of his boss and send him a copy of your emails. Perhaps the company is not aware of such a jerk answering their emails. His title did say VP but that also means there is a Pres.

Nathan · July 3, 2012, 07:45 AM

. . .and this is the problem with email. It rarely works to here a light hearted comment in text, but on the phone, likely we would have all thought it was fine.

I'm not sure about the details of your order, but often gun makers have higher finish costs, even if only doing half. They did hear you and quote you. Now you don't like the quote and want to chip away at the message.

Once an email is misunderstood, a phone call would be best.

As for throwing this out there and getting a bunch of people to rag on their CS, why bother. You ought to be thrilled you emailed and received a response from an American.

Strafer Gott · July 3, 2012, 08:45 AM

Too bad you took it like that. If I were you, I'd forgive the perceived trespass, and buy the pistol, as was your original intent. I wouldn't let a little attitude put me off of something I really want. Buy it and get it painted later. As somebody pointed out, it's easy to be seen as rude in emails. Almost as bad as phone calls. Mine shoots full house .357s like there's no tomorrow, flawlessly. It's a near 1911 that shoots .357. If JM Browning had this caliber to work with, we'd all be shooting Coonan pistols today.

Yes, I really like it.

Dan-O · July 3, 2012, 10:33 AM

Bummer. I was hoping to get a review of the gun, not your review of an email exchange.

I'm still saving up for mine.

MLeake · July 3, 2012, 10:58 AM

The thing is, she didn't get a quote. She got an "I believe..."

If a rep can take the time to reply to an email, he can take the time to look up the actual price of a finish, part, or mod.

It's quite possible he was joking. However, it was quite obvious Ms Mendez had taken offense at his reply. At that point, instead of ignoring her (reasonable IMO) reaction, the rep should have apologized. If he had been joking, he could have simply said, "I'm sorry, I was trying to be funny, but sometimes my sense of humor doesn't come across well via email. Please call me at this number."

He didn't do that.

To me, sorry, that is bad customer service. A VP of all people should know, and do, better.

Dragline45 · July 3, 2012, 11:45 AM

Wow that guy has no place in customer service, I still would not let it stop you from getting the gun you want. Call the company, send them a copy of the emails, tell them you are interested in buying a gun from them, who knows maybe they will give you a discount for your troubles. I know if it was my company I would. Also if I found out my CS rep was costing me sales, he would be out the door that day. If he is actually the VP though, it may be a better idea not to deal with them at all.

l98ster · July 3, 2012, 12:59 PM

I was seriously considering a Coonan Classic within the next couple of weeks. I am no longer considering this gun!!

I feel that I am a man that stands on principle. There is no way I would consider giving a company my hard earned money if they treated me this way. In fact, since this company is capable of treating anyone like that, I will not be one of their customers.

I feel that the review of the customer service interaction is more important the a review of the gun itself. To ignore this type of treatment is only asking for frustration in the future if you do purchase one of these guns.

Normally, I would have escalated this to a higher level, but this was the treatment coming from a VP??

BTW, although I think this gun is pretty cool (im a huge 38/357 fan), there are plenty of other options. Chiappa Rhino....here I come!!

-George

TX_QtPi · July 3, 2012, 01:37 PM

Let me Clarify...

My intent is to make people aware of the companies attitude towards perspective customers. Not to get people to "rag on their CS"

I am wanting to purchase a product. I have the funds available and ready NOW, not saving up, not calling to see if I want it but to make a purchase. I'm not begging them to let me give them my money.

I did not get a Quote for what I asked. IF I would have gotten an answer with some kind, any kind of explanation why it cost the same to coat LES THAN half the gun as it does to coat the entire thing (as I said, custom job, man hours, it rained on a Tuesday when the moon was full, whatever) I may have still purchased it. I got a GUESS, "I believe it would be..."

The comments he made were obviously intentional and (as even more as he is a VP) unwarranted. He, as an officer in a company, should be aware or his communications.

Details of my order are clearly stated in the e-mail, nothing left to question. And the fact of the Matter is THERE ARE OTHER OPTIONS.

The point of sharing this with the forum is so people are aware of the companies practices, whether they be common or a 1 in 100, as it was said.
They are trying (or not really) to earn my business, to earn by his GUESS $1,549 worth of my business. I have the money now, it's not that I just have money to toss away, or that I have it easy, or that I'm making money hand over fist, I earned my money, I worked for it, HE SHOULD WORK TO EARN IT FROM ME TOO.

As I said, If this is how they act when trying to get your money, how will they be once they have it?

TailGator · July 3, 2012, 01:57 PM

Quote:

If this is how they act when trying to get your money, how will they be once they have it?

That is a valid thought. FWIW, I would walk away, too. Like you, I don't insist on giving my money to people who don't want my business. You were polite and considerate, and the person who responded to you had three opportunities to respond appropriately and failed to do so. Their loss. Perhaps you should be glad that you found out the truth about them before they took their money.

PParcells · July 3, 2012, 03:10 PM

i dont have the ability to search at the moment, but i made a post last year with very similar problems. you should read my thread. i ended up just conceding, to make the ordeal easier, but i wasnt impressed from the get-go either. i had nothing but problems with my cannon until i took it apart and hand polished everything, frog lubed it, and started using hornady's leverution ammo. its great now, but it took some work.

AZAK · July 3, 2012, 04:35 PM

^^^

Quote:

i dont have the ability to search at the moment, but i made a post last year with very similar problems. you should read my thread.

Here it is:
http://thefiringline.com/forums/showthread.php?t=454498

Stevie-Ray · July 3, 2012, 04:42 PM

I'd consider it a bad experience and move on, at least until I heard a totally arrogant bonehead was recently fired from Coonan, due to CS complaints, and then maybe if I really wanted one, I'd consider giving them another shot.

TennJed · July 3, 2012, 06:37 PM

Quote:

Originally Posted by Nathan

. . .and this is the problem with email. It rarely works to here a light hearted comment in text, but on the phone, likely we would have all thought it was fine.

I'm not sure about the details of your order, but often gun makers have higher finish costs, even if only doing half. They did hear you and quote you. Now you don't like the quote and want to chip away at the message.

Once an email is misunderstood, a phone call would be best.

As for throwing this out there and getting a bunch of people to rag on their CS, why bother. You ought to be thrilled you emailed and received a response from an American.

You may can make an argument about the lipstick comment being misunderstood in email (although I do not) I don't think you can make the same claim on the "quote" comment. That was a smart**s comment, even if spoken.

As far as this getting passed around it absolutely needs to. I have worked in customer service my whole life and I am amazed at this email.

The company needs to know about this. If the company does not care then the consumers need to know.

I for one will not consider one of their firearms until I see how the company higher ups respond to this.

Joe_Pike · July 3, 2012, 07:17 PM

I'm in sales and if I sent an email like that, joke or not, I can imagine I would be fired pretty quickly. That guy sounds like he may be suffering from rectal-cranial inversion.

Tickling · July 3, 2012, 09:43 PM

Quote:

....rectal-cranial inversion.

My thoughts exactly.

And wow, just wow. Sure, humor doesn't translate very well through emails (if this could be called humor). But come on, even a nincompoop working CS knows to clarify misunderstandings when they arise. So I don't think Mr. Neville's behavior falls under that defense.

Chuckusaret · July 3, 2012, 10:31 PM

Well based on their customer service persons attitude and the lead time one can only assume they are not hurting for business and careless about any additional new orders. I am quite sure upper management is not aware of any problems in their customer service department. I also think if I wanted one of their products I would circumvent CS and contact someone in management. Poor customer service is the major complaint I hear about most gun stores.

Hook686 · July 4, 2012, 01:24 AM

It seems to me folks over analyze everything that can be. I really like a .357 magnum pistol. My Desert Eagle is just fine for my purpose. I think I would like the Coonan also. Don't sweat the small stuff. I suspect the reconsideration had nothing to do with the VP's attitude, maybe just forms the basis of a change in mind about buying the Coonan.

July 2, 2012, 08:38 PM	#1
TX_QtPi Senior Member Join Date: September 26, 2011 Location: TX Posts: 101	My Review of Coonan Arms First of let me apologize if this is not in the correct section. Admins please move if it's not, Thanks. So... I was actually TRYING to Order one of the Coonan Classics. I read a couple other post on here that convinced me "YES, This would be the next gun for my collection." I initially sent them an e-mail requesting more information using their "contact us" page, to which I got no response. So I e-mailed them again to their direct sales e-mail Oh, I got a response, a somewhat iffy "yeah so so more or less" kind of response when I inquired further it got good. Here are the unaltered exchanges. _____________________________________ Cynthia Mendez TO:[email protected] Sunday, July 1, 2012 9:14 PM Hi, Wondering if you contact page is working or not. I contacted Coonan Arms about options for your Coonan Classic. I was able to find most of my answers on your pricing sheet from your page. I'll be getting after market hex sights for the Coonan so I'll stick to the basic sights you offer. I would like to have one with just the lower in the black duracoat leaving the Slide, trigger, slide release, Thumb lock, Grip Lock and hammer in the original satin finish. If you can provide me with a price quote and an estimated build/delivery time I would appreciate it. Thanks so much. -Cynthia I. Mendez _____________________________________ TO:'Cynthia Mendez' CC: 'Connie White' Monday, July 2, 2012 9:14 AM Cynthia, Order the black duracoat with that description. I believe it would be $1549.99. Running about 9-12 months or so. Thanks, David Neville VP Coonan Inc. 2033 105th Ave N.E. Blaine, MN 55449 _____________________________________ Re: RE: contact page? FROM: Cynthia Mendez TO:[email protected] Monday, July 2, 2012 12:07 PM How does the order process work? I'm still curious about the price quote, I'm only wanting the lower with the duracoat but the price quoted seems to be for the regular complete coverage. If you provide me with info on what it takes to order and a final price I'll be able to give you an informed decision. Thank you again. _____________________________________ RE: RE: contact page? FROM: Dave Neville TO:'Cynthia Mendez' Monday, July 2, 2012 1:04 PM $299.99 for one color duracoat. I don’t care if the whole thing is painted with lipstick or not. $299.99 you also get the grips and extra mag. Curious $1549.99 did not strike you as a quote? You had better call your order in. Thanks, David Neville VP Coonan Inc. 2033 105th Ave N.E. Blaine, MN 55449 _____________________________________ Re: RE: RE: contact page? FROM: Cynthia Mendez TO:[email protected] Monday, July 2, 2012 3:39 PM No thanks, after your reply you can keep your product. Seriously? This is how you reply to a prospective customer. I suppose the lip stick remark is warranted cause you want to exert some kind of power trip? I'm a serious gun buyer and collector. And No, your quote is not accurate, why would I pay full price for partial work? No need to reply, I'm no longer interested in your product. -Cynthia I Mendez _____________________________________ RE: RE: RE: contact page? FROM: Dave Neville TO: 'Cynthia Mendez' Monday, July 2, 2012 3:50 PM Sounds good. Two tone is $299.99 David Neville VP Coonan Inc. 2033 105th Ave N.E. Blaine, MN 55449 __________________________________________ SO I'm left to wonder seriously what kind of customer service are they offering? I'm wanting a real quote. Saying "I believe it would be..." to me is NOT a quote... and I asked for simple clarification. honestly If they had responded with a reasonable, cohesive explanation.. i.e it's considered a custom job, it takes more time... anything, I may have bought from them still. The "lip stick" comment was really uncalled for. YES, I'm a woman, YES, this gun is for ME, Yes, I can shoot the darn thing... I WAS VERY SERIOUS in My intent on buying it, now I don't want to give one red cent to Coonan Arms. If this is the way they behave Before getting your money how will they be once they have it? And even after I said there is no need to respond because I was no longer interested they respond again. For what purpose to mock me as a customer? No Thanks! I'm taking the money I intended for buying the Coonan Classic and spending it on a Grendal!! So there is my review... Buyer Beware, Buy at your own risk, expect no service or courtesy to come with your order of a Coonan Classic. __________________ "The beauty of the second amendment is that it will not be needed until they try to take it."

July 2, 2012, 08:50 PM	#2
Mike Irwin Staff Join Date: April 13, 2000 Location: Northern Virginia Posts: 41,381	Since you're reviewing your interaction with the company, and not the firearm itself, it's fine here. And, for the record... Wow. __________________ "The gift which I am sending you is called a dog, and is in fact the most precious and valuable possession of mankind" -Theodorus Gaza Baby Jesus cries when the fat redneck doesn't have military-grade firepower.

July 2, 2012, 08:52 PM	#3
gunluver Senior Member Join Date: February 28, 2011 Location: York, Pa Posts: 381	Wow! I would say their customer service is seriously lacking __________________ Life is too short to not buy the handguns you want.....or think you gotta have.......or is just pretty......or a good deal.......(insert reason here)

July 2, 2012, 10:44 PM	#4
TX_QtPi Senior Member Join Date: September 26, 2011 Location: TX Posts: 101	wow, pretty much sums up what went through my mind. I figure if they ever want to be seen as a serious professional gun manufacturer they'll start acting a little better towards their prospective buyers and customers. I mean if they are trying to get someone to pend $1,500 or so with their company they have to make us believe they are worth it, not only in quality and craftsmanship but in sales and support. As for me, I'm redirecting funding intended for Coonan to buying a 6.5 grendal!! Though I'm still looking for a .357 auto Mag, and I'm open to suggestions. __________________ "The beauty of the second amendment is that it will not be needed until they try to take it."

July 2, 2012, 11:07 PM	#6
gun nut Senior Member Join Date: June 7, 2009 Location: midwest Posts: 303	I appreciate hearing how they're customer service is. I definitely won't be pursuing any of their firearms. Sorry he was such a shmuck! There are plenty of quality firearms for that kind of money from companies that have QUALITY customer service! I have confidence that you won't get that kind of response from other firearms manufacturers. __________________ The only stupid question is the one not asked! (Unknown)

July 2, 2012, 10:56 PM	#5
Brian Pfleuger Moderator Emeritus Join Date: June 25, 2008 Location: Austin, CO Posts: 19,578	I have a suggestion... Wait a day or two for some more comments and then email them a link to this thread. I wouldn't buy a gun from a company that treated me like that if it was twice the gun at half the price.

July 3, 2012, 03:10 AM	#7
psycho nut Senior Member Join Date: June 3, 2005 Location: Nebraska Posts: 480	Woooooow... that guy is not nice. It's too bad, their product was definitely on my list. Now I'll probably pass. People don't seem to realize that all it takes is one bad story to put someone off a product/company. Even if it only happens once every 100 times. No one wants to be unlucky number 100. A .357 1911 is really cool, but so is a Desert Eagle. __________________ I can't spel. Last edited by Mike Irwin; July 3, 2012 at 07:28 AM.

July 3, 2012, 03:44 AM	#8
vladan Senior Member Join Date: March 14, 2010 Location: Central Florida Posts: 813	Not the reply one would expect from a professional rep ... let alone a company VP ...

July 3, 2012, 07:05 AM	#9
larryh1108 Senior Member Join Date: July 26, 2008 Location: NC Posts: 813	I'd call and get the name of his boss and send him a copy of your emails. Perhaps the company is not aware of such a jerk answering their emails. His title did say VP but that also means there is a Pres. __________________ Fool me once, shame on you. Fool me twice, shame on me.

July 3, 2012, 07:45 AM	#10
Nathan Senior Member Join Date: July 1, 2001 Posts: 6,327	. . .and this is the problem with email. It rarely works to here a light hearted comment in text, but on the phone, likely we would have all thought it was fine. I'm not sure about the details of your order, but often gun makers have higher finish costs, even if only doing half. They did hear you and quote you. Now you don't like the quote and want to chip away at the message. Once an email is misunderstood, a phone call would be best. As for throwing this out there and getting a bunch of people to rag on their CS, why bother. You ought to be thrilled you emailed and received a response from an American.

July 3, 2012, 08:45 AM	#11
Strafer Gott Senior Member Join Date: May 12, 2011 Location: New Mexico Posts: 1,315	Too bad you took it like that. If I were you, I'd forgive the perceived trespass, and buy the pistol, as was your original intent. I wouldn't let a little attitude put me off of something I really want. Buy it and get it painted later. As somebody pointed out, it's easy to be seen as rude in emails. Almost as bad as phone calls. Mine shoots full house .357s like there's no tomorrow, flawlessly. It's a near 1911 that shoots .357. If JM Browning had this caliber to work with, we'd all be shooting Coonan pistols today. Yes, I really like it. Last edited by Strafer Gott; July 3, 2012 at 08:50 AM.

July 3, 2012, 10:33 AM	#12
Dan-O Senior Member Join Date: August 3, 2011 Location: Northern Colorado Posts: 969	Bummer. I was hoping to get a review of the gun, not your review of an email exchange. I'm still saving up for mine.

July 3, 2012, 10:58 AM	#13
MLeake Senior Member Join Date: November 15, 2007 Location: Outside KC, MO Posts: 10,128	The thing is, she didn't get a quote. She got an "I believe..." If a rep can take the time to reply to an email, he can take the time to look up the actual price of a finish, part, or mod. It's quite possible he was joking. However, it was quite obvious Ms Mendez had taken offense at his reply. At that point, instead of ignoring her (reasonable IMO) reaction, the rep should have apologized. If he had been joking, he could have simply said, "I'm sorry, I was trying to be funny, but sometimes my sense of humor doesn't come across well via email. Please call me at this number." He didn't do that. To me, sorry, that is bad customer service. A VP of all people should know, and do, better.

July 3, 2012, 11:45 AM	#14
Dragline45 Senior Member Join Date: November 30, 2010 Posts: 3,513	Wow that guy has no place in customer service, I still would not let it stop you from getting the gun you want. Call the company, send them a copy of the emails, tell them you are interested in buying a gun from them, who knows maybe they will give you a discount for your troubles. I know if it was my company I would. Also if I found out my CS rep was costing me sales, he would be out the door that day. If he is actually the VP though, it may be a better idea not to deal with them at all.

July 3, 2012, 12:59 PM	#15
l98ster Senior Member Join Date: March 1, 2010 Location: Hopewell Junction, NY Posts: 454	I was seriously considering a Coonan Classic within the next couple of weeks. I am no longer considering this gun!! I feel that I am a man that stands on principle. There is no way I would consider giving a company my hard earned money if they treated me this way. In fact, since this company is capable of treating anyone like that, I will not be one of their customers. I feel that the review of the customer service interaction is more important the a review of the gun itself. To ignore this type of treatment is only asking for frustration in the future if you do purchase one of these guns. Normally, I would have escalated this to a higher level, but this was the treatment coming from a VP?? BTW, although I think this gun is pretty cool (im a huge 38/357 fan), there are plenty of other options. Chiappa Rhino....here I come!! -George

July 3, 2012, 01:37 PM	#16
TX_QtPi Senior Member Join Date: September 26, 2011 Location: TX Posts: 101	Let me Clarify... My intent is to make people aware of the companies attitude towards perspective customers. Not to get people to "rag on their CS" I am wanting to purchase a product. I have the funds available and ready NOW, not saving up, not calling to see if I want it but to make a purchase. I'm not begging them to let me give them my money. I did not get a Quote for what I asked. IF I would have gotten an answer with some kind, any kind of explanation why it cost the same to coat LES THAN half the gun as it does to coat the entire thing (as I said, custom job, man hours, it rained on a Tuesday when the moon was full, whatever) I may have still purchased it. I got a GUESS, "I believe it would be..." The comments he made were obviously intentional and (as even more as he is a VP) unwarranted. He, as an officer in a company, should be aware or his communications. Details of my order are clearly stated in the e-mail, nothing left to question. And the fact of the Matter is THERE ARE OTHER OPTIONS. The point of sharing this with the forum is so people are aware of the companies practices, whether they be common or a 1 in 100, as it was said. They are trying (or not really) to earn my business, to earn by his GUESS $1,549 worth of my business. I have the money now, it's not that I just have money to toss away, or that I have it easy, or that I'm making money hand over fist, I earned my money, I worked for it, HE SHOULD WORK TO EARN IT FROM ME TOO. As I said, If this is how they act when trying to get your money, how will they be once they have it? __________________ "The beauty of the second amendment is that it will not be needed until they try to take it."

July 3, 2012, 03:10 PM	#18
PParcells Member Join Date: April 7, 2011 Posts: 40	i dont have the ability to search at the moment, but i made a post last year with very similar problems. you should read my thread. i ended up just conceding, to make the ordeal easier, but i wasnt impressed from the get-go either. i had nothing but problems with my cannon until i took it apart and hand polished everything, frog lubed it, and started using hornady's leverution ammo. its great now, but it took some work.

July 3, 2012, 04:42 PM	#20
Stevie-Ray Senior Member Join Date: May 22, 2007 Location: The shores of Lake Huron Posts: 4,783	I'd consider it a bad experience and move on, at least until I heard a totally arrogant bonehead was recently fired from Coonan, due to CS complaints, and then maybe if I really wanted one, I'd consider giving them another shot. __________________ Stevie-Ray Join the NRA/ILA I am the weapon; my gun is a tool. It's regrettable that with some people those descriptors are reversed.

July 3, 2012, 07:17 PM	#22
Joe_Pike Senior Member Join Date: December 30, 2010 Posts: 1,581	I'm in sales and if I sent an email like that, joke or not, I can imagine I would be fired pretty quickly. That guy sounds like he may be suffering from rectal-cranial inversion. __________________ Stay Groovy

July 3, 2012, 10:31 PM	#24
Chuckusaret Junior member Join Date: December 5, 2008 Location: Florida Posts: 708	Well based on their customer service persons attitude and the lead time one can only assume they are not hurting for business and careless about any additional new orders. I am quite sure upper management is not aware of any problems in their customer service department. I also think if I wanted one of their products I would circumvent CS and contact someone in management. Poor customer service is the major complaint I hear about most gun stores.

July 4, 2012, 01:24 AM	#25
Hook686 Senior Member Join Date: May 22, 2005 Location: USA The Great State of California Posts: 2,090	It seems to me folks over analyze everything that can be. I really like a .357 magnum pistol. My Desert Eagle is just fine for my purpose. I think I would like the Coonan also. Don't sweat the small stuff. I suspect the reconsideration had nothing to do with the VP's attitude, maybe just forms the basis of a change in mind about buying the Coonan. __________________ Hook686 When the number of people in institutions reaches 51%, we change sides.