The Firing Line Forums

Go Back   The Firing Line Forums > The Firing Line Gun Show > Retail Deals and Feedback

Notices

Reply
 
Thread Tools Search this Thread
Old November 27, 2023, 04:19 PM   #1
Trooper Joe
Senior Member
 
Join Date: January 5, 2005
Location: Michigan
Posts: 220
PSA banned me for life

After buying 3 guns in the last several years from PSA, I had trouble with the 4th gun purchase. It was an RIA 1911 that had a serious idiot scratch on the frame and slide. This was allegedly a new in the box-firearm that had obviously been mishandled by someone.

PSA advised that I had to send it to RIA repair. RIA repair required that I had to have my local dealer send it at my cost.

I contacted my credit card company and PSA sent me an approved return authorization the next day. As soon as they received it the charges were removed from my credit card. There was no notification of being “banned for life” by returning a defective item.

In the last several weeks, I have tried twice to purchase two more firearms and was denied by PSA each time.

Has anyone else had this kind of trouble with PSA? Please disguise your identity if you reply. I would not want anyone else to be “banned for life” also.

Trooper Joe
Trooper Joe is offline  
Old November 28, 2023, 01:22 AM   #2
JohnKSa
Staff
 
Join Date: February 12, 2001
Location: DFW Area
Posts: 24,868
Quote:
PSA advised that I had to send it to RIA repair.
In accordance with the return policy stated on their website.

https://palmettostatearmory.com/help...-return-policy
"After purchasing a firearm, if you discover any issues or problems with the firearm, please refer to the Manufacturer's Warranty. "
Quote:
I contacted my credit card company...
In other words, you didn't follow their process, you forced them to follow yours. If you force someone to do something they don't want to, it's not surprising that they might be unhappy about dealing with you in the future.

Well, for better or for worse, your days of making PSA do your bidding are at an end. You won--you made them knuckle under, but apparently in their estimation, whatever they were making off gun sales to you wasn't worth the risk of having you pull that on them again. Time to find another online gun seller.
__________________
Do you know about the TEXAS State Rifle Association?
JohnKSa is offline  
Old December 1, 2023, 10:38 AM   #3
stagpanther
Senior Member
 
Join Date: March 2, 2014
Posts: 11,542
PSA and RIA--that's like double the risk. I think the OP got out light and should count his blessings.
__________________
"Everyone speaks gun."--Robert O'Neill
I am NOT an expert--I do not have any formal experience or certification in firearms use or testing; use any information I post at your own risk!
stagpanther is offline  
Old December 1, 2023, 12:26 PM   #4
MarkCO
Senior Member
 
Join Date: October 21, 1998
Location: Colorado, USA
Posts: 4,293
If I was PSA, I would have done the same thing.
__________________
Good Shooting, MarkCO
www.CarbonArms.us
MarkCO is offline  
Old December 1, 2023, 02:03 PM   #5
Trooper Joe
Senior Member
 
Join Date: January 5, 2005
Location: Michigan
Posts: 220
Interesting comments.

I guess if I was PSA, I would have been willing to at least talk to the longtime customer and see if maybe I had a staff member who opened the gun box and maybe caused the idiot scratch.

As you may know, it is next to impossible to talk to a real person at PSA. Check out some of the other concerns that have been posted about PSA.

Trooper Joe
Trooper Joe is offline  
Old December 2, 2023, 12:12 PM   #6
bamaranger
Senior Member
 
Join Date: October 9, 2009
Location: North Alabama
Posts: 8,244
done

What's done is done. I've not conducted business with PSA nor RIA so can't advise on their dealings.

I do have a RIA GI 1911, bought affordably through Rural King. It takes cold blue very well.
bamaranger is offline  
Old December 2, 2023, 09:30 PM   #7
Dashunde
Senior Member
 
Join Date: December 22, 2004
Posts: 2,018
You took the weasel route.. but PSA was deflecting responsibility and not standing behind what they're selling. I don't care what their fine print is.. its a gun not a sealed box product, anybody who receives/ships it should be checking the numbers so its an open box and they missed all opportunities to inspect what they're shipping.
So weasel deserves weasel imo.

Consider yourself lucky.
Look, you called the cops on your date, you cant ask them out again.

Buy from your LGS, the big boxes and the everything-country stores like Rural King, B&D, etc..
Dashunde is offline  
Old December 3, 2023, 07:13 AM   #8
Trooper Joe
Senior Member
 
Join Date: January 5, 2005
Location: Michigan
Posts: 220
Quote:
Originally Posted by Dashunde View Post
You took the weasel route.. but PSA was deflecting responsibility and not standing behind what they're selling. I don't care what their fine print is.. its a gun not a sealed box product, anybody who receives/ships it should be checking the numbers so its an open box and they missed all opportunities to inspect what they're shipping.
So weasel deserves weasel imo.

Consider yourself lucky.
Look, you called the cops on your date, you cant ask them out again.

Buy from your LGS, the big boxes and the everything-country stores like Rural King, B&D, etc..
What is the weasel route? Do you think a critter got in the box and scratched the gun before they sent it .

Trooper Joe
Trooper Joe is offline  
Old December 5, 2023, 12:03 AM   #9
veprdude
Senior Member
 
Join Date: March 18, 2019
Location: Texas
Posts: 421
Eh. I had a similar issue with Classic Firearms a few years back. Bought a Beretta target 22 pistol. Front sight was filed down and couldn't be properly sighted in. Sent it back. They sold out and refunded me less a restocking fee, even though it was a defective product. They offered to compensate me for the difference on my next purchase. I haven't returned.

"Lowest Bidder" retailers tend to have "Lowest Bidder" customer support.

PSA may have done you a favor.
veprdude is offline  
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2021 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent: thefiringline.com
Page generated in 0.05844 seconds with 9 queries