Magpul Industries Thumbs Up

Foxy · October 9, 2001, 11:55 PM

Hey,

Just wanted to let you all know of a very positive experience I had with Magpul industries.

I ordered a 7 pack of the 7.62mm Magpuls for my HK91 (the 20rd magazines sit very low in the pouches I have for them, and I wanted to make it easier to grab them). The cost was $26 including S&H.

When I recieved the package in the mail, it was a pack of the 5.56mm Magpuls. Doh! I sent off an e-mail to Magpul and asked if I could return them and get the correct size sent out.

I recieved an e-mail the next day from Mr. Fitzpatrick, the president of Magpul, saying:

Hi Jason,

I will send the correct packet of 7.62 Black out to you in tomorrow's mail.
Keep the 5.56 packet as a way for us to apologize for the mix up.

Cheers,

Richard Fitzpatrick
President- Magpul Industries Corp

So they basically ate the $26 and gave me a free pack of 5.56mm Magpuls. The replacements arrived in a few days and were as good as I had hoped.

So in short, Magpul Industries is definately one of those great customer service guys. I'm recommending them to all of my buddies who even may think they need any

awisler · October 10, 2001, 11:32 AM

I'd like to second this thumbs up -- I haven't had any dealing with their customer service, but they clearly have the needs of the end user foremost in mind. I recently ordered a 12-pack of their 5.56mm magpuls, and it came with a 25-page booklet with detailed explanations of tactics, application to different mag-carrying methods (GI mag pouches, Ranger rack system) and different reload techniques. Very cool. They've taken a good product idea and applied it very well.

ModIMark0 · October 11, 2001, 04:51 AM

I agree on giving kudos to the maker of Magpuls. They really looked into the questions that buyers of them would have (and ones most had not considered, esp. having non-milspec G.I. type pouches) and found answers to them. Having it in a nice, compact booklet form was a crowning touch. I hope that they do well as a business. Perhaps I should buy another dozen.

Fudgie Ghost · October 13, 2001, 01:27 PM

Do they have a website?

Foxy · October 13, 2001, 04:21 PM

www.magpul.com

October 9, 2001, 11:55 PM	#1
Foxy Senior Member Join Date: September 14, 2001 Location: Maryland Posts: 846	Magpul Industries Thumbs Up Hey, Just wanted to let you all know of a very positive experience I had with Magpul industries. I ordered a 7 pack of the 7.62mm Magpuls for my HK91 (the 20rd magazines sit very low in the pouches I have for them, and I wanted to make it easier to grab them). The cost was $26 including S&H. When I recieved the package in the mail, it was a pack of the 5.56mm Magpuls. Doh! I sent off an e-mail to Magpul and asked if I could return them and get the correct size sent out. I recieved an e-mail the next day from Mr. Fitzpatrick, the president of Magpul, saying: Hi Jason, I will send the correct packet of 7.62 Black out to you in tomorrow's mail. Keep the 5.56 packet as a way for us to apologize for the mix up. Cheers, Richard Fitzpatrick President- Magpul Industries Corp So they basically ate the $26 and gave me a free pack of 5.56mm Magpuls. The replacements arrived in a few days and were as good as I had hoped. So in short, Magpul Industries is definately one of those great customer service guys. I'm recommending them to all of my buddies who even may think they need any

October 13, 2001, 01:27 PM	#4
Fudgie Ghost Senior Member Join Date: October 18, 2000 Posts: 124	Do they have a website? __________________ "The more restrictive the laws, the poorer the people; The more the laws are in evidence, the more do theives and robbers abound." Lao-Tse, Chinese teacher 600 BC

October 10, 2001, 11:32 AM	#2
awisler Senior Member Join Date: February 26, 2000 Posts: 113	I'd like to second this thumbs up -- I haven't had any dealing with their customer service, but they clearly have the needs of the end user foremost in mind. I recently ordered a 12-pack of their 5.56mm magpuls, and it came with a 25-page booklet with detailed explanations of tactics, application to different mag-carrying methods (GI mag pouches, Ranger rack system) and different reload techniques. Very cool. They've taken a good product idea and applied it very well.

October 11, 2001, 04:51 AM	#3
ModIMark0 Senior Member Join Date: October 21, 1998 Location: Minneapolis,MN, U.S.A. Posts: 243	I agree on giving kudos to the maker of Magpuls. They really looked into the questions that buyers of them would have (and ones most had not considered, esp. having non-milspec G.I. type pouches) and found answers to them. Having it in a nice, compact booklet form was a crowning touch. I hope that they do well as a business. Perhaps I should buy another dozen.

October 13, 2001, 04:21 PM	#5
Foxy Senior Member Join Date: September 14, 2001 Location: Maryland Posts: 846	www.magpul.com