The Firing Line Forums

Go Back   The Firing Line Forums > The Firing Line Gun Show > Retail Deals and Feedback


Thread Tools Search this Thread
Old February 28, 2013, 10:24 AM   #1
Join Date: December 14, 2012
Posts: 39
Midway USA Customer Service

I just signed up for a midway account and placed my first order. The order showed up a day early but one of the OEM boxes was empty. After several emails and several attempts to call them (wait times around 45min) I almost gave up. Today I tried their live chat and was online with a Rep getting everything resolved within 5 minutes. He admitted their about 2 weeks behind on emails and faxes and the call center is 30+ min behind on a normal day. Have to say I'm happy with their service so far. Having 3 means of customer support contact helps especially in these hectic times. If anyone's having issues contacting them I would suggest trying the live chat.
AssaultTortoise is offline  
Old February 28, 2013, 02:54 PM   #2
Senior Member
Join Date: November 22, 2007
Location: Central Missouri
Posts: 552
I've never tried their live chat, so it's good to know it works. I must have lucked out a few days ago because I got through to regular phone support in under 10 minutes, and the issue was resolved in just another few minutes. I've always been very happy with Midway's service. They have never let me down throughout hundreds of transactions spanning more than a decade. I'm a solid fan.
LateNightFlight is offline  
Old February 28, 2013, 04:05 PM   #3
Tactical Jackalope
Senior Member
Join Date: December 5, 2010
Location: Miami, Florida
Posts: 6,395
I've had really good service with Midway USA. One time I actually used the online chat. They were very helpful and fast. Just didn't let me politely say bye lol.
Tactical Jackalope is offline  

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 04:48 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
This site and contents, including all posts, Copyright © 1998-2018 S.W.A.T. Magazine
Copyright Complaints: Please direct DMCA Takedown Notices to the registered agent:
Contact Us
Page generated in 0.04536 seconds with 10 queries