One new and dead Mossberg - Page 2

shortwave · August 21, 2012, 07:48 AM

Very good advice V-in-LA.

Especially the added note inside the box stating the problem.

Lee Lapin · August 21, 2012, 01:05 PM

Sorry to hear you're having issues with the new shotgun. Any mass manufactured product can have problems from time to time that factory QC doesn't catch. What matters is how the company handles it when it's brought to their attention, and Mossberg generally does pretty well making customers happy. I think shipping the shotgun back to the factory is your best bet rather than taking it to a 'smith yourself, unless they're a factory approved repair facility. There may not be much to the problem but whatever it is, they need to see it. That way if the problem persists or recurs, you're on the record with it from the getgo.

Hope they get it sorted out for you, one of the few shotguns I ever bought new in the box was a Mossberg combo like the one you describe. I used it off and on for a few years with zero problems. I loaned it (and a 1911A1, and my spare Seiko dive watch) to a good friend who had sold literally everything he owned to pay med school bills, including his guns. Hey, what are friends for?

natman · August 21, 2012, 01:37 PM

Quote:

If correct, this seems to cover things.

Quote:
The U.S. Postal Service allows civilians to ship long guns to FFLs and licensed manufacturers, but prohibits civilians from shipping handguns period. FFLs and manufacturers can ship handguns cheaply through the Postal Service, but we can’t.

It's not quite correct. Civilians can't MAIL handguns via USPS, but they can SHIP them via UPS. The bad news is that UPS charges extortionate rates to ship them Next Day Air, so it is often cheaper to pay an FFL to mail them.

That said, the OP should take the gun back to the store and 1) try to exchange it for one that works (worth a try) 2) file a warranty claim and let the store ship it, or 3) ship / mail the gun to Mossberg, who will make it right.

TheKlawMan · August 21, 2012, 03:21 PM

natman, This is a shotgun and not a handgun. The USPS will ship shotguns and rifles; just no handguns.

For the USPS go to http://pe.usps.com/text/pub52/pub52c4_009.htm

Especially see section 432.1 and 432.3 of Publication 52.

You can find the Gun Control Act here but the last I heard a standard Mossberg is pump is not a destructive device. http://www.keepandbeararms.com/laws/gca68.htm

dgludwig · August 22, 2012, 12:32 PM

Quote:

I find it a little surprising that working the action by hand managed to derail it like it has or even that it could be derailed.

I agree on this. In fact, it would seem to be almost impossible to do, even if you tried. Obviously, however, given the op's situation, it's painfully apparent that nothing is impossible.

I would like to hear what Mossberg has to say about this.

pairofponies · August 22, 2012, 06:57 PM

Well, she's finally off in the mail. I've got to hand it to the USPS, $18 with insurance and they were easy to deal with. I'll post back when I hear from Mossberg.

TheKlawMan · August 22, 2012, 07:10 PM

Cool. I didn't think the USPS would be a problem, unless you have a jerk for a local postmaster.

pairofponies · September 17, 2012, 01:44 PM

Well, finally got the shotgun back, sounds like they replaced the elevator. Cycling now feels like it should, clean and smooth. There was definitely something up with it before. Now to find some time to take it out.

Thanks again for all the answers and suggestions.

KevK. · September 18, 2012, 10:51 PM

Glad they took care of you. Please post up a range report! Let us know what you think once you put shells through it.

August 21, 2012, 01:05 PM	#27
Lee Lapin Senior Member Join Date: September 7, 2004 Location: SE NC Posts: 1,239	Sorry to hear you're having issues with the new shotgun. Any mass manufactured product can have problems from time to time that factory QC doesn't catch. What matters is how the company handles it when it's brought to their attention, and Mossberg generally does pretty well making customers happy. I think shipping the shotgun back to the factory is your best bet rather than taking it to a 'smith yourself, unless they're a factory approved repair facility. There may not be much to the problem but whatever it is, they need to see it. That way if the problem persists or recurs, you're on the record with it from the getgo. Hope they get it sorted out for you, one of the few shotguns I ever bought new in the box was a Mossberg combo like the one you describe. I used it off and on for a few years with zero problems. I loaned it (and a 1911A1, and my spare Seiko dive watch) to a good friend who had sold literally everything he owned to pay med school bills, including his guns. Hey, what are friends for? __________________ Mindset - Skillset - Toolset. In that order! Attitude and skill will get you through times of no gear, better than gear will get you through times of no attitude and no skill.

August 21, 2012, 03:21 PM	#29
TheKlawMan Junior member Join Date: June 23, 2009 Location: Orange County, CA Posts: 2,149	natman, This is a shotgun and not a handgun. The USPS will ship shotguns and rifles; just no handguns. For the USPS go to http://pe.usps.com/text/pub52/pub52c4_009.htm Especially see section 432.1 and 432.3 of Publication 52. You can find the Gun Control Act here but the last I heard a standard Mossberg is pump is not a destructive device. http://www.keepandbeararms.com/laws/gca68.htm Last edited by TheKlawMan; August 21, 2012 at 03:47 PM.

September 18, 2012, 10:51 PM	#34
KevK. Senior Member Join Date: May 1, 2012 Posts: 137	Glad they took care of you. Please post up a range report! Let us know what you think once you put shells through it. __________________ CZ82, S&W Mod. 65 .357, Marlin 22mn (22WMR), Mossberg 500.

August 21, 2012, 07:48 AM	#26
shortwave Senior Member Join Date: December 17, 2007 Location: SOUTHEAST, OHIO Posts: 5,970	Very good advice V-in-LA. Especially the added note inside the box stating the problem.

August 22, 2012, 06:57 PM	#31
pairofponies Junior Member Join Date: August 16, 2012 Posts: 11	Well, she's finally off in the mail. I've got to hand it to the USPS, $18 with insurance and they were easy to deal with. I'll post back when I hear from Mossberg.

August 22, 2012, 07:10 PM	#32
TheKlawMan Junior member Join Date: June 23, 2009 Location: Orange County, CA Posts: 2,149	Cool. I didn't think the USPS would be a problem, unless you have a jerk for a local postmaster.

September 17, 2012, 01:44 PM	#33
pairofponies Junior Member Join Date: August 16, 2012 Posts: 11	Well, finally got the shotgun back, sounds like they replaced the elevator. Cycling now feels like it should, clean and smooth. There was definitely something up with it before. Now to find some time to take it out. Thanks again for all the answers and suggestions.