Thumbs Up for Lee Precision!

SVTCobra306 · June 17, 2014, 09:56 PM

So the other day I had a primer jam in my safety primer feed on my Lee Classic Cast turret press.. it wouldn't come out so I pulled the bottom of the primer feed apart. Of course the last I saw of the return spring was a flash as it flew over my shoulder into the wild blue yonder..

Called them today to find out a replacement cost and shipping, just to see, and they are sending me a new spring, no charge

Thumbs up in my book!

mikld · June 18, 2014, 11:11 AM

It's refreshing to read a positive post about Lee...

jpeschken · June 18, 2014, 11:24 AM

Lee Service was good to me too. My Autodisk arrived with the hopper cracked. They sent me a new hopper without argument. It arrived 2 days after I called.

**Mike Irwin** · June 18, 2014, 12:06 PM

I've never had a problem at all with Lee when I've reached out to them.

I've been using their products for years.

With a few exceptions of products that I don't like, and a general dislike of their documentation, I think they manufacture great products for a very reasonable price.

Brian Pfleuger · June 18, 2014, 12:29 PM

Virtually all my reloading equipment is Lee, with the exception of a few body dies and an RCBS Chargemaster scale.

I have been happy with their products, although I've often said that they're ideas are great but their implementation tends to be lacking. Their dies especially the collet neck dies) often need finishing work to operate correctly/smoothly.

My one experience with the customer service was lacking. I bought a 10mm carbide sizing set. Right out of the box, something was wrong with the sizing ring. I don't know if the carbide is just a coating and a section was missed or it needs to be polished or what but there was a section that was very rough. Looked kind of rusted. Maybe unfinished, I don't know, but it scratched the hell out of cases.

I called and was transferred to some guy. He sounded either half asleep or at least preoccupied and indifferent. His response was that I could mail it back to them, include returning shipping and they'd send me another one.

I was not pleased with that solution.

Clark · June 18, 2014, 06:03 PM

The sweetheart customer service at RCBS and Brownells always make me sick.

Lee almost always tells me to drop dead when it is my own fault. I like Lee.

Jay24bal · June 18, 2014, 08:54 PM

The only experience I have had with Lee's Customer Service was positive.

One of the tabs snapped off the small primer tray lid for my priming tool. All they asked was that I send them a picture of the damaged one, and they sent me one free of charge.

I do wonder why they use such flimsy plastic for a part that is under stress every time you put on/take off the primer tray lid though.

Reloader2 · June 22, 2014, 03:15 PM

I've had good customer service from Lee and RCBS.
I stripped out the screw holes on a powder hopper and they sent me a new one for free even after I explained it was clearly my fault and I was just looking to buy a replacement.

I messed up an expanding ball on my 264 die and RCBS sent me a complete rod assembly for no cost.

bedbugbilly · June 22, 2014, 07:15 PM

Another "thumbs up" for Lee. I use a lot of their equipment/products and have always been very pleased with it. They've made reloading affordable for a lot of folks and they provide good service.

Jim243 · June 23, 2014, 10:08 AM

Quote:

I've never had a problem at all with Lee when I've reached out to them.
I've been using their products for years.

Same here, I haven't talked to Mrs. Lee in over 5 years hope she's well, just don't **** her off. You are dealing with a family run business.

Jim

CarJunkieLS1 · June 23, 2014, 06:19 PM

I broke a Lee Universal decapping pin the next day after I bought it. I don't mean bent I mean BROKE! Also I discovered that the collet that holds the pin in the die was crossthreaded. I damaged it beyond repair trying to remove the pin. I called Lee and they had me e-mail them a picture of the broken pin and the crossthreaded collet. I received a new collet, die, and pin in 3 days.

I have had great customer service from Lee and RCBS.

Brotherbadger · June 24, 2014, 05:21 AM

I've had nothing but positive experiences with Lee. The fact that they are an in state business makes it all the better.

LarryFlew · June 29, 2014, 06:48 PM

Ditto big time. Have a LOT of Lee product and have gotten at least 10 freebies over the years. IE, Save up broken pins and send pic and description and always get replacements.

Wreck-n-Crew · June 29, 2014, 08:23 PM

I have had good success from my lee presses etc. Value comes to mind along with CS.

StripesDude · June 29, 2014, 08:41 PM

I just got into reloading about three months ago. In addition to the price, the customer service reputation of Lee is why I bought Lee equipment.

skizzums · June 30, 2014, 02:47 AM

if it wasnt for lee products, i may not have even started reloading, def not casting

surely they arent the best stuff, but its good products that work and that i can afford, i am a very loyal lee customer and have no issues with any of the products i own, which is alot

A pause for the COZ · July 2, 2014, 09:06 AM

LEE's Classic cast series of presses are the best in class in my opinion.
100% cast and made in Wisc. ( as a Minnesotan I guess I can let that slide

)
Plus they make them less expensive than any one else.

I have never used their customer service. Parts are cheap and I seem to be always ordering some thing. SO I just get spares.

They figured out the formula. Out side of China, no one else can do what they do.

June 17, 2014, 09:56 PM	#1
SVTCobra306 Senior Member Join Date: March 18, 2013 Posts: 434	Thumbs Up for Lee Precision! So the other day I had a primer jam in my safety primer feed on my Lee Classic Cast turret press.. it wouldn't come out so I pulled the bottom of the primer feed apart. Of course the last I saw of the return spring was a flash as it flew over my shoulder into the wild blue yonder.. Called them today to find out a replacement cost and shipping, just to see, and they are sending me a new spring, no charge Thumbs up in my book! __________________ Former US Army Paratrooper (1/509th PIR and 2nd BCT 82nd ABN DIV) 2 time OIF Veteran NRA Certified RSO/CRSO NRA Certified Pistol Instructor

June 18, 2014, 11:11 AM	#2
mikld Senior Member Join Date: February 7, 2009 Location: Southern Oregon! Posts: 2,891	It's refreshing to read a positive post about Lee... __________________ My Anchor is holding fast! I've learned how to stand on my own two knees...

June 18, 2014, 11:24 AM	#3
jpeschken Member Join Date: March 27, 2014 Posts: 19	Lee Service Lee Service was good to me too. My Autodisk arrived with the hopper cracked. They sent me a new hopper without argument. It arrived 2 days after I called.

June 18, 2014, 12:06 PM	#4
Mike Irwin Staff Join Date: April 13, 2000 Location: Northern Virginia Posts: 41,390	I've never had a problem at all with Lee when I've reached out to them. I've been using their products for years. With a few exceptions of products that I don't like, and a general dislike of their documentation, I think they manufacture great products for a very reasonable price. __________________ "The gift which I am sending you is called a dog, and is in fact the most precious and valuable possession of mankind" -Theodorus Gaza Baby Jesus cries when the fat redneck doesn't have military-grade firepower.

June 18, 2014, 12:29 PM	#5
Brian Pfleuger Moderator Emeritus Join Date: June 25, 2008 Location: Austin, CO Posts: 19,578	Virtually all my reloading equipment is Lee, with the exception of a few body dies and an RCBS Chargemaster scale. I have been happy with their products, although I've often said that they're ideas are great but their implementation tends to be lacking. Their dies especially the collet neck dies) often need finishing work to operate correctly/smoothly. My one experience with the customer service was lacking. I bought a 10mm carbide sizing set. Right out of the box, something was wrong with the sizing ring. I don't know if the carbide is just a coating and a section was missed or it needs to be polished or what but there was a section that was very rough. Looked kind of rusted. Maybe unfinished, I don't know, but it scratched the hell out of cases. I called and was transferred to some guy. He sounded either half asleep or at least preoccupied and indifferent. His response was that I could mail it back to them, include returning shipping and they'd send me another one. I was not pleased with that solution. __________________ Nobody plans to screw up their lives... ...they just don't plan not to. -Andy Stanley

June 18, 2014, 06:03 PM	#6
Clark Senior Member Join Date: December 4, 1999 Location: WA, the ever blue state Posts: 4,678	The sweetheart customer service at RCBS and Brownells always make me sick. Lee almost always tells me to drop dead when it is my own fault. I like Lee. __________________ The word 'forum" does not mean "not criticizing books." "Ad hominem fallacy" is not the same as point by point criticism of books. If you bought the book, and believe it all, it may FEEL like an ad hominem attack, but you might strive to accept other points of view may exist. Are we a nation of competing ideas, or a nation of forced conformity of thought?

June 18, 2014, 08:54 PM	#7
Jay24bal Senior Member Join Date: December 13, 2011 Location: Cleveland, OH Posts: 735	The only experience I have had with Lee's Customer Service was positive. One of the tabs snapped off the small primer tray lid for my priming tool. All they asked was that I send them a picture of the damaged one, and they sent me one free of charge. I do wonder why they use such flimsy plastic for a part that is under stress every time you put on/take off the primer tray lid though. __________________ I like guns. Once Fired Brass, Top quality, Fast shipping, Best prices. http://300AacBrass.com/ -10% Coupon use code " Jay24bal "

June 22, 2014, 03:15 PM	#8
Reloader2 Senior Member Join Date: June 18, 2013 Posts: 263	I've had good customer service from Lee and RCBS. I stripped out the screw holes on a powder hopper and they sent me a new one for free even after I explained it was clearly my fault and I was just looking to buy a replacement. I messed up an expanding ball on my 264 die and RCBS sent me a complete rod assembly for no cost.

June 22, 2014, 07:15 PM	#9
bedbugbilly Senior Member Join Date: November 19, 2009 Posts: 3,287	Another "thumbs up" for Lee. I use a lot of their equipment/products and have always been very pleased with it. They've made reloading affordable for a lot of folks and they provide good service. __________________ If a pair of '51 Navies were good enough for Billy Hickok, then a single Navy on my right hip is good enough for me . . . besides . . . I'm probably only half as good as he was anyways. Hiram's Rangers Badge #63

June 23, 2014, 06:19 PM	#11
CarJunkieLS1 Senior Member Join Date: October 1, 2013 Posts: 686	I broke a Lee Universal decapping pin the next day after I bought it. I don't mean bent I mean BROKE! Also I discovered that the collet that holds the pin in the die was crossthreaded. I damaged it beyond repair trying to remove the pin. I called Lee and they had me e-mail them a picture of the broken pin and the crossthreaded collet. I received a new collet, die, and pin in 3 days. I have had great customer service from Lee and RCBS.

June 24, 2014, 05:21 AM	#12
Brotherbadger Senior Member Join Date: November 10, 2010 Posts: 1,149	I've had nothing but positive experiences with Lee. The fact that they are an in state business makes it all the better. __________________ Once Fired Brass, Top quality, Fast shipping, Best prices. http://300AacBrass.com/ -10% Coupon use code " badger "

June 29, 2014, 06:48 PM	#13
LarryFlew Senior Member Join Date: June 15, 2009 Location: Minnesota CZ fan Posts: 902	Ditto big time. Have a LOT of Lee product and have gotten at least 10 freebies over the years. IE, Save up broken pins and send pic and description and always get replacements.

June 29, 2014, 08:23 PM	#14
Wreck-n-Crew Senior Member Join Date: March 8, 2013 Location: Ohio Posts: 1,820	I have had good success from my lee presses etc. Value comes to mind along with CS. __________________ If you ever have to use a firearm, *you don't get to pick the scenario!*

June 29, 2014, 08:41 PM	#15
StripesDude Member Join Date: June 29, 2014 Posts: 88	I just got into reloading about three months ago. In addition to the price, the customer service reputation of Lee is why I bought Lee equipment.

June 30, 2014, 02:47 AM	#16
skizzums Senior Member Join Date: July 1, 2013 Location: Douglasville, Ga Posts: 4,615	if it wasnt for lee products, i may not have even started reloading, def not casting surely they arent the best stuff, but its good products that work and that i can afford, i am a very loyal lee customer and have no issues with any of the products i own, which is alot __________________ My head is bloody, but unbowed

July 2, 2014, 09:06 AM	#17
A pause for the COZ Senior Member Join Date: October 11, 2012 Location: Braham, Minnesota Posts: 1,314	LEE's Classic cast series of presses are the best in class in my opinion. 100% cast and made in Wisc. ( as a Minnesotan I guess I can let that slide ) Plus they make them less expensive than any one else. I have never used their customer service. Parts are cheap and I seem to be always ordering some thing. SO I just get spares. They figured out the formula. Out side of China, no one else can do what they do.