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Old August 4, 2018, 07:10 AM   #1
Road_Clam
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Join Date: November 21, 2013
Location: New Hampshire
Posts: 1,691
Rate your customer support experiences.

I've got about 22 firearms and I handload and have had the pleasure and displeasure of having to deal with a lot of warranty and customer support issues. I though I would share my experiences. I rated each of my manufacturers on a scale of 1 to 5 . One being useless, 5 being outstanding. When I rate a 5, it doesn't mean I simply got free parts, it means the overall experience was professional, expert knowledge and quick closure. When I rate a 1 it means my overall takeaway was the mfg could care less about the issue and just BS'd me or no communication at all.

This is strictly for comparison, YMMV and please do NOT turn this thread into a specific manufacturer bash thread or I will ask the whole thread to be removed.

RCBS = 5
LEE = 5
Burris = 1
Sightron = 4
Remington = 3
Vector Arms = 3
Sharp Shooters Supply = 2
Graf and Sons = 3
Mcree Precision = 5
Celestron = 1
Dillon Precision = 5
Griffin Armament = 3
White Oak Armament = 4
Pedersoli = 2
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Last edited by Road_Clam; August 4, 2018 at 07:38 AM.
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Old August 4, 2018, 09:40 AM   #2
2ndtimer
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Join Date: October 9, 2004
Location: Kennewick, WA
Posts: 292
RCBS = 5
Smith & Wesson = 5
Savage = 5
Dillon = 5
Lyman = 5
Lee = 3
Hornady = 1
Powder Valley = 5
RMR Bullets = 5
Leupold = 5
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Old August 4, 2018, 09:49 AM   #3
Bimus
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Join Date: April 15, 2018
Location: Farmington NM
Posts: 122
RCBS=5
Savage=5
Lee=5
Osprey=5
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Old August 4, 2018, 12:10 PM   #4
Aguila Blanca
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Join Date: September 25, 2008
Location: CONUS
Posts: 18,433
Brownells = 5
Colt = 4
Armscor (Rock Island) = 5
Caspian Arms = 5
Lee Precision = 4
Lyman = 5
Dillon = 5
Check-Mate (Magazines) = 5
Midway = 1
Taurus = 0 (can I use negative numbers, like -10?)
VTI Gun Parts = 5
Cheaper Than Dirt (okay, not a manufacturer) = 0 (can I use negative numbers, like -10?)

Last edited by Aguila Blanca; August 6, 2018 at 11:07 AM. Reason: Forgot Check-Mate and Taurus
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Old August 4, 2018, 12:15 PM   #5
David R
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Join Date: January 2, 2015
Location: The swamps of WNY
Posts: 753
Charter arms. *5*
Remington *5*. Many years ago
Smith and Wesson 4
Savage 3
Kimber *0*

I can explain if you want to hear it.

David

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Old August 4, 2018, 01:42 PM   #6
Dufus
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Join Date: December 10, 2014
Posts: 1,965
RCBS = 5
Lyman = 5
Savage = 5 (QC = 1)
Ruger = 5
Rock Auto = 5
Weatherby = 5
Howa = 5
White Label Lube = 5+
Colt = 5
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Old August 4, 2018, 01:44 PM   #7
ice monkey
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Join Date: February 20, 2008
Location: Kansas
Posts: 416
Walther Arms 5
Beretta 5

PayPal 0.01
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Old August 4, 2018, 02:11 PM   #8
UncleEd
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Join Date: April 13, 2013
Location: N. Georgia
Posts: 1,150
On a scale of 1 to 5

Ruger earns a 10

and Beretta an 8.5

Smith and Wesson a 5 and
Springfield Armory a 5.

Never had anything but
5s for reloading component
companies.

Regarding the 4 gun companies
I mentioned, I can't figure out
why anyone would want to deal
with any of the other gun
manufacturers.
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Old August 4, 2018, 04:19 PM   #9
Brian Pfleuger
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Join Date: June 25, 2008
Location: Austin, CO
Posts: 19,578
I rarely have use for CS but....

RCBS 5
Lee 4
Bunn Coffee Makers 6

I can't think of any others that are relevant.
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Old August 4, 2018, 04:47 PM   #10
buckey
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Join Date: June 21, 2016
Posts: 148
Top Gun Supply=5
RCBS=5
Hornady=5+
RMR=5+
Allient=5
S&W=2.5
Sig=5
Windham=10
Match Grade Machine=5+
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Old August 5, 2018, 05:04 PM   #11
Jdin8455
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Join Date: February 25, 2018
Posts: 55
Ruger=5
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Old August 5, 2018, 08:15 PM   #12
indie_rocker
Senior Member
 
Join Date: June 21, 2014
Location: Michigan
Posts: 189
S&W: 4
SCCY: 5
Sig: 3
EAA: 1
Midway: 4
Graf & Sons: 5
Lucky Gunner: 5
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Old August 6, 2018, 07:29 AM   #13
grinner
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Join Date: July 26, 2018
Posts: 52
I have only had to deal with one manufacturer for warranty repairs — Smith & Wesson. Both times on new guns that failed the first or second time I fired them. In both cases, S&W handled the problems without a hitch at no cost to me and relatively fast — a 3-week turn around on one and 2 on the other.

That’s 5-star service in my book.
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Old August 6, 2018, 07:54 AM   #14
kenny53
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Join Date: December 30, 2015
Location: My back yard
Posts: 971
Ruger 5
Kel Tec 5+
Taurus 5
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