Is Burris Alive?

cdoc42 · January 20, 2020, 08:36 AM

Does anyone know if Burris Optics is having a problem? I can't call due a shooting-related hearing deficit, so I need to rely on e-mail and "snail mail."
I need to return for repair a Fast-Fire-3 sight. I completed the contact form on Jan 3 and sent a conformation email Jan 7. Absent a response I repeated emails on Jan 12 and 15. No response at all, which is unusual.

jmr40 · January 20, 2020, 08:43 AM

Have someone else call for you.

NoSecondBest · January 20, 2020, 09:06 AM

https://www.burrisoptics.com/customer-service

Open this link and fill out the form and send it to them.

**Unclenick** · January 20, 2020, 01:30 PM

See sentence three in the OP. He already did that.

reynolds357 · January 20, 2020, 08:20 PM

Quote:

Originally Posted by cdoc42

Does anyone know if Burris Optics is having a problem? I can't call due a shooting-related hearing deficit, so I need to rely on e-mail and "snail mail."
I need to return for repair a Fast-Fire-3 sight. I completed the contact form on Jan 3 and sent a conformation email Jan 7. Absent a response I repeated emails on Jan 12 and 15. No response at all, which is unusual.

Is their response possibly ending up in a junk folder? They were "alive" last year.

**Aguila Blanca** · January 20, 2020, 08:24 PM

Burris is alive enough to have a booth at the SHOT Show this year.

cdoc42 · January 20, 2020, 09:23 PM

JMR40, good thought. One of those lights that shines so bright you can't see it!!!

Actually in keeping with my mode of operation I sent the General Manager a letter. I thought maybe someone out there in the Firing Line knew they may be having problems.

FrankenMauser · January 21, 2020, 10:37 AM

Try Facebook, Twitter, etc., if they have an account on said platform.

January 20, 2020, 08:36 AM	#1
cdoc42 Senior Member Join Date: March 13, 2005 Location: Pennsylvania Posts: 1,687	Is Burris Alive? Does anyone know if Burris Optics is having a problem? I can't call due a shooting-related hearing deficit, so I need to rely on e-mail and "snail mail." I need to return for repair a Fast-Fire-3 sight. I completed the contact form on Jan 3 and sent a conformation email Jan 7. Absent a response I repeated emails on Jan 12 and 15. No response at all, which is unusual.

January 20, 2020, 08:43 AM	#2
jmr40 Senior Member Join Date: June 15, 2008 Location: Georgia Posts: 10,808	Have someone else call for you. __________________ "If you're still doing things the same way you were doing them 10 years ago, you're doing it wrong" Winston Churchill

January 20, 2020, 01:30 PM	#4
Unclenick Staff Join Date: March 4, 2005 Location: Ohio Posts: 21,063	See sentence three in the OP. He already did that. __________________ Gunsite Orange Hat Family Member CMP Certified GSM Master Instructor NRA Certified Rifle Instructor NRA Benefactor Member and Golden Eagle

January 20, 2020, 08:24 PM	#6
Aguila Blanca Staff Join Date: September 25, 2008 Location: CONUS Posts: 18,468	Burris is alive enough to have a booth at the SHOT Show this year. __________________ NRA Life Member / Certified Instructor NRA Chief RSO / CMP RSO 1911 Certified Armorer Jeepaholic

January 21, 2020, 10:37 AM	#8
FrankenMauser Senior Member Join Date: August 25, 2008 Location: In the valley above the plain Posts: 13,424	Try Facebook, Twitter, etc., if they have an account on said platform. __________________ Don't even try it. It's even worse than the internet would lead you to believe.

January 20, 2020, 09:06 AM	#3
NoSecondBest Senior Member Join Date: December 7, 2009 Location: Western New York Posts: 2,736	https://www.burrisoptics.com/customer-service Open this link and fill out the form and send it to them.

January 20, 2020, 09:23 PM	#7
cdoc42 Senior Member Join Date: March 13, 2005 Location: Pennsylvania Posts: 1,687	JMR40, good thought. One of those lights that shines so bright you can't see it!!! Actually in keeping with my mode of operation I sent the General Manager a letter. I thought maybe someone out there in the Firing Line knew they may be having problems.