Vortex Customer Support

GeauxTide · December 30, 2020, 02:51 PM

Shameless plug for these wonderful folks. Walking out of the woods on opening day, I knocked the eyepiece flip cap off my Strike Eagle 1x8. Sent an email this morning to see about buying another one. Three hours later, they replied that a replacement and a hat were on the way. Looks like I'll be replacing the rest of my Nikons with Vortex.

BourbonCowboy · December 30, 2020, 06:10 PM

I've heard similar stories about Vortex customer service. That was one of the considerations that factored into my purchase of the Crossfire II 3x9 scope. I wish more companies realized that a positive experience for a customer will bring more sales and loyalty.

RC20 · December 30, 2020, 08:08 PM

Nothing shameful about it or even a plug

Good service is to be lauded and appreciated.

It helps direct all our dollars to the right place!

sparkyv · December 31, 2020, 06:44 PM

I too, like to hear about CS experiences. It sometimes affects how I spend my money. I like my Vortex, but haven't needed their CS.

DMK · December 31, 2020, 09:07 PM

I had a Vortex Strikefire stop working soon after purchase. They replaced it quickly with another, no drama at all.

I threw the replacement on my .308 Saiga AK and it's been working perfectly for a few years now.

JERRYS. · December 31, 2020, 09:12 PM

Vortex makes a good product and their customer service is second to no one.

December 30, 2020, 02:51 PM	#1
GeauxTide Senior Member Join Date: April 20, 2009 Location: Helena, AL Posts: 4,424	Vortex Customer Support Shameless plug for these wonderful folks. Walking out of the woods on opening day, I knocked the eyepiece flip cap off my Strike Eagle 1x8. Sent an email this morning to see about buying another one. Three hours later, they replied that a replacement and a hat were on the way. Looks like I'll be replacing the rest of my Nikons with Vortex. __________________ Reloading For: 223R, 243W, 6.5 GR, 6.5 CM, 260R, 6.5-06, 280R, 7mmRM, 300HAM'R, 308W, 30-06, 338-06, 9mm, 357M, 41M, 44SPL, 44M, 45 ACP, 45 Colt, 450BM.

December 30, 2020, 08:08 PM	#3
RC20 Senior Member Join Date: April 10, 2008 Location: Alaska Posts: 7,014	Nothing shameful about it or even a plug Good service is to be lauded and appreciated. It helps direct all our dollars to the right place! __________________ Science and Facts are True whether you believe it or not

December 31, 2020, 06:44 PM	#4
sparkyv Senior Member Join Date: May 2, 2015 Location: Deepinnaheartta,Texas Posts: 318	I too, like to hear about CS experiences. It sometimes affects how I spend my money. I like my Vortex, but haven't needed their CS. __________________ μολὼν λαβέ NRA Life Member

December 31, 2020, 09:07 PM	#5
DMK Senior Member Join Date: November 18, 2001 Location: Over the hills and far, far away Posts: 3,206	I had a Vortex Strikefire stop working soon after purchase. They replaced it quickly with another, no drama at all. I threw the replacement on my .308 Saiga AK and it's been working perfectly for a few years now. __________________ - Homeland Security begins at home: Support your Second Amendment - www.gunowners.org - www.saf.org - act.nraila.org - www.grnc.org

December 30, 2020, 06:10 PM	#2
BourbonCowboy Senior Member Join Date: April 6, 2019 Posts: 127	I've heard similar stories about Vortex customer service. That was one of the considerations that factored into my purchase of the Crossfire II 3x9 scope. I wish more companies realized that a positive experience for a customer will bring more sales and loyalty.

December 31, 2020, 09:12 PM	#6
JERRYS. Senior Member Join Date: September 23, 2013 Location: Alabama Posts: 2,969	Vortex makes a good product and their customer service is second to no one.