Help with IL Concealed Carry License

gbclarkson · July 10, 2019, 08:36 PM

Ok, the back story:

My Illinois CCL expired on July 7. I took the renewal course on May 11. Just after I took the class, the same day I think, I logged into the online portal through the Illinois State Police website to renew but could not because my renewal application was in-process (I forget the actual wording now). Strange, I thought; did the instructor initiate the renewal? I called the help line but was not connected to an operator due to a high call volume. I logged in and called 1-2 times weekly with the same result until late June when I was finally placed in the hold queue and was connected to an operator after a two-hour wait. The operator very politely explained that my CCL application was in-process because I had recently changed my address on my IL FOID card. I did that in March but I had already received the updated FOID, which I explained to her. The process was still percolating in their system even though I had my card. Anyway, she said she would send an email to someone to expedite the completion of my FOID change and that when my CCL portal had a "RENEW" tab, I could do so.

Well, that finally happened today!!! It's July the 10th. Yay!!! I logged in and tried to go through the renewal process and proceeded all the way to the last step which required me to re-enter my password. The system did not accept my password - incorrect, it said. I just logged in with it. I had it written down. I logged in and tried again. Then I reset the password and tried again. Still incorrect. It was correct! I can't argue with a computer so I tried the help line but was not connected due to a high call volume. I have also emailed the dedicated "help" address 4 times since mid-May and received 0 replies.

What do I do? My CCL expired due to flaws in their system; I cannot renew due to flaws in their system; it is unlikely that someone answers the phone; less likely that someone answers the phone and has the authority to correct the problem; and no one reads the incoming email. What are your suggestions? I was so frustrated today I emailed my state senator, representative, the ISP webmaster, the ISP general inquiry site and the governor's office.

cecILL · July 11, 2019, 06:44 AM

It does say somewhere on the ISP site, if your CCL expires and you have already filed for renewal, you are still legal.

Mine expires in August and I've also been waiting for three months.

Onward Allusion · July 11, 2019, 10:53 AM

Yeah, but his CCL expired AND he did not file a renewal. OP better start dialing for dollars because it sounds like he is screwed.

seanc · July 12, 2019, 11:20 AM

You need to post your story at Illinois Carry, someone will help:

http://illinoiscarry.com/forum/

gbclarkson · November 22, 2019, 10:16 PM

I finally got it!!!!!!!!!

Yesterday, November 21.

Submitted renewal on May 11;
Expired on July 7;
Got it November 21.

Better late than never, I guess.

**Aguila Blanca** · November 22, 2019, 11:13 PM

Congratulations. BUT ...

How about telling us how you got it. When we last heard from you, you weren't able to file your renewal because you were locked out of the system. How did you get it straightened out?

gbclarkson · November 23, 2019, 07:49 AM

It just finally showed up. After my original post, I called the Illinois State Police firearms assistance center many, many times but never conversed with a human. All my calls were disconnected due to a "high call volume". I also sent several emails to ISP's assistance center, my local and state elected representatives, and the governor's office, but never received more than an automated receipt. I was, actually, waiting for the CCL renewal application to expire and be denied so I could start over.

Related side story: I submitted my FOID renewal on September 1; it expired on November 7; and it arrived in the mail on November 20 (a day before the CCL did).

ISP's firearms assistance center is grossly understaffed and functions at the pace of bureaucracy. My CCL expires in 5 years and the FOID in 10. Should I re-apply for renewals now?

Mike38 · November 23, 2019, 07:00 PM

My Illinois CCL expires in November 2020. Maybe I should start the renewal process now?

Onward Allusion · November 23, 2019, 07:42 PM

^^^
The renewal button won't be available until 90 days before your expiration date. At least that's the way it is currently.

July 10, 2019, 08:36 PM	#1
gbclarkson Senior Member Join Date: January 4, 2014 Location: None of yer business, sonny Posts: 440	Help with IL Concealed Carry License Ok, the back story: My Illinois CCL expired on July 7. I took the renewal course on May 11. Just after I took the class, the same day I think, I logged into the online portal through the Illinois State Police website to renew but could not because my renewal application was in-process (I forget the actual wording now). Strange, I thought; did the instructor initiate the renewal? I called the help line but was not connected to an operator due to a high call volume. I logged in and called 1-2 times weekly with the same result until late June when I was finally placed in the hold queue and was connected to an operator after a two-hour wait. The operator very politely explained that my CCL application was in-process because I had recently changed my address on my IL FOID card. I did that in March but I had already received the updated FOID, which I explained to her. The process was still percolating in their system even though I had my card. Anyway, she said she would send an email to someone to expedite the completion of my FOID change and that when my CCL portal had a "RENEW" tab, I could do so. Well, that finally happened today!!! It's July the 10th. Yay!!! I logged in and tried to go through the renewal process and proceeded all the way to the last step which required me to re-enter my password. The system did not accept my password - incorrect, it said. I just logged in with it. I had it written down. I logged in and tried again. Then I reset the password and tried again. Still incorrect. It was correct! I can't argue with a computer so I tried the help line but was not connected due to a high call volume. I have also emailed the dedicated "help" address 4 times since mid-May and received 0 replies. What do I do? My CCL expired due to flaws in their system; I cannot renew due to flaws in their system; it is unlikely that someone answers the phone; less likely that someone answers the phone and has the authority to correct the problem; and no one reads the incoming email. What are your suggestions? I was so frustrated today I emailed my state senator, representative, the ISP webmaster, the ISP general inquiry site and the governor's office.

July 11, 2019, 10:53 AM	#3
Onward Allusion Senior Member Join Date: November 17, 2009 Location: Back in a Non-Free State Posts: 3,133	Yeah, but his CCL expired AND he did not file a renewal. OP better start dialing for dollars because it sounds like he is screwed. __________________ Simple as ABC . . . Always Be Carrying

November 22, 2019, 10:16 PM	#5
gbclarkson Senior Member Join Date: January 4, 2014 Location: None of yer business, sonny Posts: 440	Update.... I finally got it!!!!!!!!! Yesterday, November 21. Submitted renewal on May 11; Expired on July 7; Got it November 21. Better late than never, I guess.

November 22, 2019, 11:13 PM	#6
Aguila Blanca Staff Join Date: September 25, 2008 Location: CONUS Posts: 18,458	Congratulations. BUT ... How about telling us how you got it. When we last heard from you, you weren't able to file your renewal because you were locked out of the system. How did you get it straightened out? __________________ NRA Life Member / Certified Instructor NRA Chief RSO / CMP RSO 1911 Certified Armorer Jeepaholic

November 23, 2019, 07:42 PM	#9
Onward Allusion Senior Member Join Date: November 17, 2009 Location: Back in a Non-Free State Posts: 3,133	^^^ The renewal button won't be available until 90 days before your expiration date. At least that's the way it is currently. __________________ Simple as ABC . . . Always Be Carrying

July 11, 2019, 06:44 AM	#2
cecILL Senior Member Join Date: August 13, 2001 Location: central IL Posts: 769	It does say somewhere on the ISP site, if your CCL expires and you have already filed for renewal, you are still legal. Mine expires in August and I've also been waiting for three months.

July 12, 2019, 11:20 AM	#4
seanc Senior Member Join Date: December 28, 1998 Posts: 590	You need to post your story at Illinois Carry, someone will help: http://illinoiscarry.com/forum/

November 23, 2019, 07:49 AM	#7
gbclarkson Senior Member Join Date: January 4, 2014 Location: None of yer business, sonny Posts: 440	It just finally showed up. After my original post, I called the Illinois State Police firearms assistance center many, many times but never conversed with a human. All my calls were disconnected due to a "high call volume". I also sent several emails to ISP's assistance center, my local and state elected representatives, and the governor's office, but never received more than an automated receipt. I was, actually, waiting for the CCL renewal application to expire and be denied so I could start over. Related side story: I submitted my FOID renewal on September 1; it expired on November 7; and it arrived in the mail on November 20 (a day before the CCL did). ISP's firearms assistance center is grossly understaffed and functions at the pace of bureaucracy. My CCL expires in 5 years and the FOID in 10. Should I re-apply for renewals now?

November 23, 2019, 07:00 PM	#8
Mike38 Senior Member Join Date: December 28, 2009 Location: North Central Illinois Posts: 2,710	My Illinois CCL expires in November 2020. Maybe I should start the renewal process now?

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