S&W SUPER customer service

ted 40 · October 12, 2009, 07:51 PM

Due to my error, I bent the cylinder yoke on an older 686-4. Sent it to S+W for repair advising them I was not the original owner. Imagine my suprise when instead of a repair estimate, I recieved a repaired gun with new parts at no charge!. I can't thank them enough---

orionengnr · October 18, 2009, 06:04 PM

Yep. That's why so many of us are die-hard S&W fans.
I bought a 396 that the prior owned had "done something" to...took some of the finish off the frame by spilling something on it, maybe. Looked bad, shot great. I talked to S&W about a re-finish, they said send it in and we'll have a look. I was sure to let them know that it had been due to negligence/abuse, not a factory defect.

I sent it in, waited about week, and called to follow up and find out how much the damage would be. It was already enroute back to me, completely refinished, free of charge!

Pretty hard to beat that...

abraxian · November 26, 2009, 09:43 AM

I cracked one of the grips (wood) on my new 60-15 pro. I called Smith parts and they said to send the grip in and they would replace at N/C. They are the best.

October 12, 2009, 07:51 PM	#1
ted 40 Junior Member Join Date: June 18, 2009 Posts: 13	S&W SUPER customer service Due to my error, I bent the cylinder yoke on an older 686-4. Sent it to S+W for repair advising them I was not the original owner. Imagine my suprise when instead of a repair estimate, I recieved a repaired gun with new parts at no charge!. I can't thank them enough---

November 26, 2009, 09:43 AM	#3
abraxian Member Join Date: June 18, 2005 Location: amelia island, florida Posts: 73	S&w service I cracked one of the grips (wood) on my new 60-15 pro. I called Smith parts and they said to send the grip in and they would replace at N/C. They are the best.

October 18, 2009, 06:04 PM	#2
orionengnr Senior Member Join Date: July 9, 2004 Posts: 5,177	Yep. That's why so many of us are die-hard S&W fans. I bought a 396 that the prior owned had "done something" to...took some of the finish off the frame by spilling something on it, maybe. Looked bad, shot great. I talked to S&W about a re-finish, they said send it in and we'll have a look. I was sure to let them know that it had been due to negligence/abuse, not a factory defect. I sent it in, waited about week, and called to follow up and find out how much the damage would be. It was already enroute back to me, completely refinished, free of charge! Pretty hard to beat that...