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Old March 12, 2018, 02:55 PM   #26
dwhite
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Taurus doesn't care...

Taurus doesn't care, at all. If they did, they'd fix their customer service. They know their customers service is horrible yet they don't seem willing to change.

If they are not willing to change it's pretty obvious, they don't care.

Now, I have a Taurus 24/7 I had to send in for repair. I'm second owner. They paid shipping both ways and fixed it for free. Turn around was ten days. This was a five year old gun at the time too. This happens to be a class action gun. Happy I got it fixed before the law suit started. I'd have never gotten it back.

I've got three Tauri. A PT-22, a PT-709, and the 24/7. PT-22 and PT-709 have been flawless. All the 24/7 needed was a firing pin assembly. Three minute install but it fell under their "restricted parts" which means they won't ship the part, you have to send them the gun. I will most likely keep these for a long time but I'll most likely NEVER buy another Taurus product until I hear their customer service has improved, markedly.

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Old April 7, 2018, 07:59 AM   #27
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Update: has been 13 weeks, my daughter's TCP still hasn't been touched.
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Old April 7, 2018, 08:04 PM   #28
Rangerrich99
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Originally Posted by kymasabe View Post
Update: has been 13 weeks, my daughter's TCP still hasn't been touched.
Just chalk this up to "lesson learned," and/or, "you get what you pay for." Hope this mess works out in your favor. In the meantime, you should probably just go ahead and get your daughter another gun from a reputable manufacturer, and plan on getting rid of the TCP as soon as you get it back.

If you ever get it back.
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Old April 8, 2018, 12:11 AM   #29
kymasabe
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Originally Posted by Rangerrich99 View Post
Just chalk this up to "lesson learned," and/or, "you get what you pay for." Hope this mess works out in your favor. In the meantime, you should probably just go ahead and get your daughter another gun from a reputable manufacturer, and plan on getting rid of the TCP as soon as you get it back.

If you ever get it back.
She's already bought another gun or two. She bought a S&W Bodyguard .380 with laser, and found that gun to be ammo picky, had light strikes on a few different brands so has to stick to Magtech and PMC. She also bought a Beretta Nano 9mm which she LOVES and has been flawless, is a great gun. And, she really likes my little Kel-Tec P32, so I bought her one, and that little thing has been running 100% as well, eats everything so far.
I'm pretty sure the plan is to trade in the Taurus as soon as it's returned.
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Old April 9, 2018, 10:55 PM   #30
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I am sorry to hear about the repeated delays. I really wanted to believe the new CEO when he declared that quality control and customer service were his main priorities. The company makes some interesting products, but I just can't justify buying a gun that I can't trust to function properly.
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Old April 10, 2018, 10:05 AM   #31
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Ruger sells the LCP and it works. Taurus is hit and miss and if it works when you get it you don't know when it'll jam or break.
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Old April 11, 2018, 04:30 PM   #32
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Ruger sells the LCP and it works. Taurus is hit and miss and if it works when you get it you don't know when it'll jam or break
I have one Ruger and three Taurus handguns. I had to do some tweaking and adjusting to get the Ruger right but the Taurus worked right out of the box. I also have one of those ugly Hi-Point carbines and I can't get it to malfunction regardless of how I treat it.
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Old April 11, 2018, 09:10 PM   #33
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# out of 3 Tauri that work. Buy a lottery ticket, you're guaranteed to win.
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Old April 11, 2018, 11:18 PM   #34
4V50 Gary
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Taurus has some interesting concepts, but poor execution or poor metallurgy (revolver parts). Friends don't let friends buy Taurus. Buy American.
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Old April 13, 2018, 01:01 PM   #35
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# out of 3 Tauri that work. Buy a lottery ticket, you're guaranteed to win.
I got my first Taurus revolver by trading an accurate and reliable Hi-Point C9 for it. I figured that if you gun snobs were so wrong about Hi-Point, maybe you were wrong about Taurus. The 70s vintage Taurus 38 Special revolver was tight, accurate and reliable so I bought a PT738 semi-auto since you gun snobs said the semi-autos were horrible. It was good so my last Taurus is a PT111 9mm that has never malfunctioned in any way. My last purchase was a Hi-Point 9mm carbine that has been reliable and accurate. It's fun and economical to shoot and I shoot it rather than my S&W AR15. The handgun I have that is the most prone to problems has been a Ruger.

I figure that anything inexpensive is a target for gun snobs and I just have to go and see if they know what they are talking about but I have yet to find them to be accurate about anything. I even have a Heritage Rough Rider instead of a Ruger single six.
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Old April 13, 2018, 01:54 PM   #36
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You seem to have a bit of a chip on your shoulder about what random people think about your purchasing choices.

Are there reliable Taurus pistols? Absolutely, same with Hi Point, and heck Heritage too. People get too focused on whether their personal examples work. The question becomes what percentage of the firearms have issues, and I think saying some have more problems than others is relatively fair. I don't see that as snobbery. Now if your examples work, then great and who cares what people think about firearms that have proven for you to be reliable.
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Old April 13, 2018, 05:54 PM   #37
Big Shrek
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I find most complaint posts about inexpensive guns are woefully short of pictures.
As in, you rarely find an actual pic of the firearm, or the malfunction.
Even find this on S&W forums...easy to find folks complaining, but a lot are short of actual proof.
Or best of all, the "I sent it in, they fixed it, but then I sold it without even
checking it out at the range because I just couldn't trust it anymore".

A few pics speak 1000 words...


Or, I dunno, a pic of the suspected flaw??

Picture proof of an actual issue is what we need, not complaint threads.
Otherwise you might as well be telling us you've seen a UFO over Gulf Breeze...
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Old April 13, 2018, 06:16 PM   #38
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I tend to take people at their word, and that coupled with some issues with pistols not being nearly as obvious as a blown frame, makes pictures useful at times but not always. Even a picture of a pistol having a malfunction could be ammo related as easily as the pistol being problematic.

At the end of the day really your best bet is calling the manufacturer.

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Old April 13, 2018, 10:25 PM   #39
rugmar
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67 weeks? Wow! I can’t get past that. 67 weeks!
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Old April 14, 2018, 05:56 AM   #40
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I'm making a wild guess that he forgot or missed the hyphen, 6-7 weeks. If not, he is one patient man.
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Old April 14, 2018, 07:03 PM   #41
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97 days so far, Taurus still hasn't looked at the gun.
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Old April 15, 2018, 09:57 AM   #42
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I tend to take people at their word, and that coupled with some issues with pistols not being nearly as obvious as a blown frame, makes pictures useful at times but not always. Even a picture of a pistol having a malfunction could be ammo related as easily as the pistol being problematic.
I think a lot of gun issues are really due to operator error because of inexperience. Cheap handguns like Hi-Point, Taurus, Heritage, etc. tend to be bought more often by newbies who are "in training".
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Old April 15, 2018, 10:07 AM   #43
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Originally Posted by osbornk View Post
I think a lot of gun issues are really due to operator error because of inexperience. Cheap handguns like Hi-Point, Taurus, Heritage, etc. tend to be bought more often by newbies who are "in training".
That's absolutely a factor, but I do think the higher percentge of issues is also backed by something. I'd also say a lot of newbies I know that do encounter issues often don't say anything for fear of being embarrassed.

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Old April 15, 2018, 10:36 AM   #44
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Some cheap guns work. I have a Citadel that was well worth the money. It's a 50/50 chance that a Taurus will work. Some work or the company wouldn't be in business. The Beretta design gun usually works( mine didn't). They made a 9mm revolver that used moon clips that I'd take a chance on, knowing it may or may not work. Best thing is to spend your money on something better. Heck, I have a Rossi .38 that works great but I don't shoot it a lot. Every used Rossi revolver I've seen are a tad loose but they seem to work. Mine is even accurate.
Taurus made a small auto, 10 shot .45acp, I almost bought one while working at a Bass Pro Shop, luckily for me we started getting them back on warranty before I bought it.
I see a lot of defective guns from nearly all mfgs but Taurus may the the worst. I've had defects from Browning, S&W, Ruger, Kimber, Citadel, as well as Taurus BUT you will usually see more defective Tauri than the others, nothing to do with being a snob.
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Old April 15, 2018, 10:51 AM   #45
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That's absolutely a factor, but I do think the higher percentge of issues is also backed by something. I'd also say a lot of newbies I know that do encounter issues often don't say anything for fear of being embarrassed.
A cheaper gun will have more issues that are challenging to a newbie but a minor inconvenience to an experienced gun user. Polishing a feed ramp, adjusting the lips on a magazine and similar tweaking is normal for many of us and we think nothing of it but it is a problem for a newbie.
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Old April 15, 2018, 10:56 AM   #46
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Polishing a feed ramp, adjusting the lips on a magazine and similar tweaking is normal for many of us and we think nothing of it but it is a problem for a newbie.
I consider myself a relatively experience shooter. I don't consider those things nothing. It's not that they are hard, it's that I don't really find it acceptable to have to do on something whose purpose is to potentially preserve your life. Then again, I am willing to spend more money for a lower chance of needing to do those things.
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Old April 15, 2018, 08:41 PM   #47
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I consider myself a relatively experience shooter. I don't consider those things nothing. It's not that they are hard, it's that I don't really find it acceptable to have to do on something whose purpose is to potentially preserve your life. Then again, I am willing to spend more money for a lower chance of needing to do those things.
People like you spend more money than people like me and you expect what you buy to work perfectly( as you should). Growing up dirt poor, I have always bought more affordable things, expecting to adjust and to make them work better. Even though I can now afford anything I want, I can't bring myself buy more expensive products than is needed to do the job. You buy an expensive gun and shoot it . I take my cheaper gun and take it apart to see exactly how it works and see if there are things I can improve (feed ramps, etc.). Different people have different priorities and there is nothing wrong with that.
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Old April 15, 2018, 09:07 PM   #48
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I have yet to encounter perfection, even on more expensive pistols. I've basically given up on it. I just prefer to start at a certain baseline. I still take pistols apart and do tweaking, but it's not to enable function at that point, it's to tune things to my personal preferences. I've done full disassemblies on most pistols I own. I wouldn't say I grew up wealthy, though wealthier than some to be sure. I don't hate Taurus. I would argue there are options out there with better reputations for frankly not much more, even for those on limited budgets. But like you said, different methods.
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Old April 16, 2018, 07:06 AM   #49
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I/we don't expect perfection either. I've had guns i've had to send back to S&W, Ruger, Kel- Tec, and Charter Arms, but customer service was always very good and i always got the gun back about 2 weeks later. 13+ weeks is too long
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Old April 17, 2018, 09:15 PM   #50
Buckeye!
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I have had great luck from my Taurus TCP & PT709 ... Im glad .. There CS is spotty at best ..
If I replace these pistols .. Id lean toward Ruger .. biggest reason would be QC and CS
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