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June 26, 2008, 08:15 PM
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#1 |
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Member
Join Date: March 16, 2008
Location: Sacramento
Posts: 41
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Great Service from RCBS
I bought some used 222 Rem dies off of E-Bay, turns out some of the pieces were missing ( I know surprise, used dies off of E-Bay, not all there ), I called up RCBS, told them I bought some used RCBS dies that were missing parts, they asked for my address and are sending me ( free of charge ) the missing pieces. Hard to beat that kind of service.
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June 26, 2008, 08:49 PM
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#2 |
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Senior Member
Join Date: August 19, 2007
Location: Montmorency Co, MI
Posts: 1,551
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I sent a 243 die in for refurbing.
Needed polishing as it was scratching the cases and new deprimer rod. Should be back by mid week-I hope. |
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June 26, 2008, 09:18 PM
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#3 |
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Senior Member
Join Date: April 27, 2007
Location: New Jersey
Posts: 234
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RCBS's service has been the same as Dillon's in my experiences.
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June 26, 2008, 09:53 PM
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#4 |
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Junior member
Join Date: June 7, 2004
Location: AZ
Posts: 392
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RCBS has repaired everything I have ever sent them, free. I have an RCBS Pro 2000 and I assembled it wrong. I sent it back and they assembled it for me and sent it back ready to go.
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June 27, 2008, 04:51 PM
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#5 |
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Senior Member
Join Date: June 27, 2005
Posts: 147
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I cant say enough good about rcbs, I had a rcbs powder measure and only had the rifle rotor and wrote them hoping to buy the pistol rotor and they sent it in the mail free of charge
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June 27, 2008, 06:16 PM
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#6 |
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Senior Member
Join Date: July 31, 2005
Location: Lubbock Texas
Posts: 560
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RCBS is great I had a 243 die thaey rplaced because it scratched cases.I recently bought a used Green Machine.I neede a couple of parts to get it working they sent them to me no charge even though the machine is obsolete.Hornady and Dillon are just as good I have had the same luck with them.
roc1 |
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June 27, 2008, 07:26 PM
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#7 |
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Senior Member
Join Date: February 1, 2006
Location: Midwest
Posts: 1,067
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That's good to hear. I own mostly RCBS stuff but have only had one experience with the customer service. They were good to me too.
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June 28, 2008, 05:09 AM
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#8 |
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Senior Member
Join Date: December 29, 2006
Posts: 155
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Like everyone else here had to say- the response from RCBS is legendary.
I have called them and told them flat out that I screwed the pooch and broken a part on something they sell- same answer, NO PROBLEM. They send the fix promptly and N/C , not even shipping. Whats not to like? I have tried to emulate their practices in my business and it seems to work. People really remember kind, courteous, no questions service and they tell friends-as noted here. That's all. Gary |
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June 28, 2008, 10:35 AM
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#9 |
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Junior member
Join Date: November 25, 2002
Location: In my own little weird world in Anchorage, Alaska
Posts: 14,172
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I wish I could break something other than pins
WildlovetheirstuffAlaska TM |
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June 28, 2008, 12:21 PM
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#10 |
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Junior Member
Join Date: October 7, 2007
Posts: 9
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I bought a Lube-A-Matic and the bullet ejector rod was missing.They sent me a replacement under warranty - no charge. What I really liked was that they didn't ask ANY questions other than "What's your full name and mailing address?"
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June 30, 2008, 08:38 PM
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#11 |
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Senior Member
Join Date: January 21, 2007
Posts: 436
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Bought another RCBS powder measure at a pawn shop years ago, and the plastic powder case was glazed. A note to RCBS inquiring about purchasing a new one was remedied by RCBS sending me a new piece free of charge. Great company/great service.
Ralph |
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July 1, 2008, 11:23 AM
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#12 |
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Senior Member
Join Date: March 24, 2008
Location: SE Oklahoma
Posts: 491
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I wish everyone's service was as good as RCBS. They never ask questions and it has never cost me anything to get something repaired or replaced.
__________________
ryalred rifle & muzzleloader -- exhilarating bowhunting -- obsession reloading -- addicted |
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