S&W Issues Recall for Walther PPK/PPKs Models - Page 11

Jacobie · July 23, 2009, 04:23 PM

Got a FedEx door tag on my door today, will be going by the FedEx place in a few hours to see what it is. May be something else, but I will post up later on this evening.

3StrikesNC · July 23, 2009, 09:09 PM

Well, it's been a freakin nightmare that apparently is not going to end soon....

Received my pistol yesterday, via FedEx. (they had it since 4/7/09)

Took it to the Range today.

Tried (5), yes FIVE times, to shoot a fully loaded clip. It jammed at least once on each of the FIVE loaded clips. Tried both Aquilla and AE (Win) ammo.

I had written to Shutup & Wait about jamming when I sent it in for the recall. They attached a letter saying they polished the feed ramp. Sounds like BS to me, cause it is SIGNIFICANTLY WORSE than when I sent it.

Their Customer Service SUCKS, SUCKS, SUCKS. I cannot believe I own such an expensive piece of junk that I am scared now to carry because if I need it, it may, or may not, function.

BTW, I got the gun on Dec. '08.

David the Gnome · July 23, 2009, 09:58 PM

I finally received my PPK back this morning. I sent mine in on March 23rd. So, 4 months total out of my possession. The feed ramp has been polished according to the paper but it has a rather deep channel cut into it now, almost like it was polished with a triangular shaped file or something. It worked fine before so I'm not 100% crazy about polishing the feedramp if it didn't need it. Ah well, I'll take it to the range tomorrow and see if it still runs as well as it did before I sent it in.

MartyG · July 23, 2009, 11:46 PM

It's been my experience that a FULLY loaded magazine will fail to feed. I load the full 7, but then slide one into the chamber, leaving 6 in the mag. That has worked fine. It's always been like this.

Jacobie · July 24, 2009, 05:38 AM

So I picked it up from FedEx last night, it still rattles (which I asked them to fix as well) oh and it's filthy.

bignz · July 24, 2009, 07:52 AM

Jacobie - Does it rattle when the mag. is out? I have one magazine that makes the gun rattle but the others don't.
3stks - Did you clean the gun before going to the range? Mime was full of grime. So bad that it sounded like sandpaper when I pushed the first mag. in.

Jacobie · July 24, 2009, 09:53 AM

Yes, it always rattles. I can't think of the part, but will try to post pics soon of the loose part.

3StrikesNC · July 24, 2009, 05:59 PM

Smith sent a shipping label. Promised to fix or replace it. We'll see.

Mine is 8 + 1. That's what I bought. That's what I paid for. That's all I expect.

My Colt & Llama work fine, always have.

TLeo · July 25, 2009, 01:22 PM

Just dropped by this topic. Marty is that just some problem with the ppks and ppk not working with a full mag + 1 chambered?
I have always carried full mags plus one chambered in all my semi auto pistols with no problem. Carried beretta 92 and 96 and glock 21 for duty and glock 30, beretta 85, springfield EMP and now sig p232 for cc and never had a problem with functioning that way.
Well anyway...my ppk is on it's way to someone else now. Good riddance.

MartyG · July 25, 2009, 02:17 PM

I've heard of a fully-loaded mag causing problems in general, but in my ppk/s, it's definately true. My Beretta never had that problem. It has to do with the force of the compressed spring, and the first round to load from the mag into the chamber.

royaluno · July 28, 2009, 04:28 PM

Does everybody with a S&W ppk/s or ppk have a loose wobbly slide?
I need answers. They tell me mine is no differant than all the other ones!
None of my guns are this loose!
I had 2 other ppk/s and they were fine (Interarms). I Have the ultimate nightmare. I will be Calling them tomorrow!
Replies Please!

royaluno · July 28, 2009, 08:12 PM

Anybody?

bignz · July 28, 2009, 10:02 PM

No mine has very little play. Certainly none forward and back (recoil spring would stop that), none up and down, none side to side, and just the very slightest little bit when you grip the back of the slide and twist left to right.

3StrikesNC · August 1, 2009, 08:53 PM

Anybody else get a letter of apology from Leland Nichols @ S&W ?

OnTarget · August 1, 2009, 09:28 PM

Check out the attached picture on post #250 for the letter.

OnTarget · August 4, 2009, 06:09 PM

At last my PPK will be back after contacting S&W for latest status, which resulted in their informing me of the FedEx tracking number.

Just for reference for those still waiting on their PPK, my PPK was:

1) Received at S&W on March 31
2) Awaiting repair at S&W on April 6
3) Sent 2-day from S&W on August 3

With arrival for August 5, this will mean the length of time was:

4 months and 6 days (-or- 18 weeks and 2 days, -or- 128 days)

3StrikesNC · August 4, 2009, 08:35 PM

Hope yours comes back better than mine. Three + months and I got it back, but it wouldn't shoot a full clip without jamming at least once.

junk.
+
crappy customer service.
=
******.

OnTarget · August 4, 2009, 09:09 PM

3StrikesNC

I empathize with you (and TLeo who also has had enough with the level of service).

You mentioned getting a prepaid label from them again to have it repaired...have you sent it back? Did they give you any idea of the turnaround this time?

For all the *&$% they put you through I'd expect it back within 1 week, plus some kind of compensation.

At best, my PPK will likely come back needing a cleaning inside and out based on what I have heard so far.

Keep us posted and good luck.

TLeo · August 5, 2009, 01:36 PM

Letter of apology????

Was that what the letter was? As soon as I saw S&W on the envelope I tore it up and trashed it. I'm not interested in any thing they have to say.

3StrikesNC · August 5, 2009, 07:12 PM

OT;

It went back at the end of last week. Per the tracking number, they received it.

I enclosed a letter. You'd think they'd call. Not yet.

I'll tel you, I am very upset at their lack of service. I believe it is extremely poor.

The CSR told me a "supervisor would personally attend to it and it would be repaired to function as sold or replaced".

Again I wait....

kraigwy · August 6, 2009, 08:19 AM

I got back from Sturgis yesterday and found Fed Ex left mine on my back porch. (I live in the country so I guess they didn't want to come back for my signiture).

Anyway, Smith cleaned it, fixed the decocker and polished the ramp (I never had a jamming problem)

BUT, werent they suppose to mark it to show it's been fixed. Where is the mark suppose to be, I can't find any marks.

bignz · August 6, 2009, 11:22 AM

The mark is on the frame right behind/under the hammer. I posted a pic of how they messed up my mark a few pages back (post 218) on this thread. That will show you the location.

kraigwy · August 6, 2009, 11:31 AM

OK I found the mark, I guess I'm lucky, the mark on mine is very small, and only one, hardly noticable.

Stan200 · August 10, 2009, 12:25 AM

I've been waiting to send mine in because it works great now and I'm afraid of what they will do to it and I don't want to wait 4+ months. Based upon what I've heard here, I have changed my next purchase from a S+W .357 revolver to a Ruger (I was previously leaning toward the more expesnive S+W purely on reputation). I hold no grudges against those that make a mistake and make the proper reparations, but I hold no loyalty to those that don't deserve it. That is capitolism at work.

hhb · August 11, 2009, 06:20 AM

I bought a new Sig P238 .380 to quell my lonelyness while my PPK/s was in Maine for the recall, and discovered there is recall for some of the P238's, mine included. I have a registered mail from Sig at the post office that I'll pick up today. Supposed to be the return instructions.

July 23, 2009, 09:09 PM	#252
3StrikesNC Senior Member Join Date: October 22, 2007 Location: in a house Posts: 473	Shutup & Wait,...... AGAIN Well, it's been a freakin nightmare that apparently is not going to end soon.... Received my pistol yesterday, via FedEx. (they had it since 4/7/09) Took it to the Range today. Tried (5), yes FIVE times, to shoot a fully loaded clip. It jammed at least once on each of the FIVE loaded clips. Tried both Aquilla and AE (Win) ammo. I had written to Shutup & Wait about jamming when I sent it in for the recall. They attached a letter saying they polished the feed ramp. Sounds like BS to me, cause it is SIGNIFICANTLY WORSE than when I sent it. Their Customer Service SUCKS, SUCKS, SUCKS. I cannot believe I own such an expensive piece of junk that I am scared now to carry because if I need it, it may, or may not, function. BTW, I got the gun on Dec. '08.

July 23, 2009, 09:58 PM	#253
David the Gnome Senior Member Join Date: July 5, 2007 Location: Lexington, KY Posts: 3,092	I finally received my PPK back this morning. I sent mine in on March 23rd. So, 4 months total out of my possession. The feed ramp has been polished according to the paper but it has a rather deep channel cut into it now, almost like it was polished with a triangular shaped file or something. It worked fine before so I'm not 100% crazy about polishing the feedramp if it didn't need it. Ah well, I'll take it to the range tomorrow and see if it still runs as well as it did before I sent it in. __________________ Si vis pacem, para bellum.

July 28, 2009, 04:28 PM	#261
royaluno Junior Member Join Date: February 15, 2009 Posts: 13	loose slide Does everybody with a S&W ppk/s or ppk have a loose wobbly slide? I need answers. They tell me mine is no differant than all the other ones! None of my guns are this loose! I had 2 other ppk/s and they were fine (Interarms). I Have the ultimate nightmare. I will be Calling them tomorrow! Replies Please!

July 28, 2009, 08:12 PM	#262
royaluno Junior Member Join Date: February 15, 2009 Posts: 13	Loose slide Anybody?

August 1, 2009, 09:28 PM	#265
OnTarget Member Join Date: March 2, 2009 Location: CA Posts: 19	Yep, got the letter of apology from S&W Check out the attached picture on post #250 for the letter. Last edited by OnTarget; August 4, 2009 at 05:56 PM.

July 23, 2009, 04:23 PM	#251
Jacobie Senior Member Join Date: April 5, 2005 Location: Ky Posts: 325	Got a FedEx door tag on my door today, will be going by the FedEx place in a few hours to see what it is. May be something else, but I will post up later on this evening.

July 23, 2009, 11:46 PM	#254
MartyG Senior Member Join Date: September 23, 2008 Location: Wichita KS Posts: 130	It's been my experience that a FULLY loaded magazine will fail to feed. I load the full 7, but then slide one into the chamber, leaving 6 in the mag. That has worked fine. It's always been like this.

July 24, 2009, 05:38 AM	#255
Jacobie Senior Member Join Date: April 5, 2005 Location: Ky Posts: 325	So I picked it up from FedEx last night, it still rattles (which I asked them to fix as well) oh and it's filthy.

July 24, 2009, 07:52 AM	#256
bignz Senior Member Join Date: February 17, 2009 Location: North Texas Posts: 196	Jacobie - Does it rattle when the mag. is out? I have one magazine that makes the gun rattle but the others don't. 3stks - Did you clean the gun before going to the range? Mime was full of grime. So bad that it sounded like sandpaper when I pushed the first mag. in.

July 24, 2009, 09:53 AM	#257
Jacobie Senior Member Join Date: April 5, 2005 Location: Ky Posts: 325	Yes, it always rattles. I can't think of the part, but will try to post pics soon of the loose part.

July 24, 2009, 05:59 PM	#258
3StrikesNC Senior Member Join Date: October 22, 2007 Location: in a house Posts: 473	Smith sent a shipping label. Promised to fix or replace it. We'll see. Mine is 8 + 1. That's what I bought. That's what I paid for. That's all I expect. My Colt & Llama work fine, always have.

July 25, 2009, 01:22 PM	#259
TLeo Senior Member Join Date: February 18, 2009 Location: NC Posts: 254	Just dropped by this topic. Marty is that just some problem with the ppks and ppk not working with a full mag + 1 chambered? I have always carried full mags plus one chambered in all my semi auto pistols with no problem. Carried beretta 92 and 96 and glock 21 for duty and glock 30, beretta 85, springfield EMP and now sig p232 for cc and never had a problem with functioning that way. Well anyway...my ppk is on it's way to someone else now. Good riddance.

July 25, 2009, 02:17 PM	#260
MartyG Senior Member Join Date: September 23, 2008 Location: Wichita KS Posts: 130	I've heard of a fully-loaded mag causing problems in general, but in my ppk/s, it's definately true. My Beretta never had that problem. It has to do with the force of the compressed spring, and the first round to load from the mag into the chamber.

July 28, 2009, 10:02 PM	#263
bignz Senior Member Join Date: February 17, 2009 Location: North Texas Posts: 196	No mine has very little play. Certainly none forward and back (recoil spring would stop that), none up and down, none side to side, and just the very slightest little bit when you grip the back of the slide and twist left to right.

August 1, 2009, 08:53 PM	#264
3StrikesNC Senior Member Join Date: October 22, 2007 Location: in a house Posts: 473	Anybody else get a letter of apology from Leland Nichols @ S&W ?

August 4, 2009, 06:09 PM	#266
OnTarget Member Join Date: March 2, 2009 Location: CA Posts: 19	PPK to arrive on Aug. 5 At last my PPK will be back after contacting S&W for latest status, which resulted in their informing me of the FedEx tracking number. Just for reference for those still waiting on their PPK, my PPK was: 1) Received at S&W on March 31 2) Awaiting repair at S&W on April 6 3) Sent 2-day from S&W on August 3 With arrival for August 5, this will mean the length of time was: 4 months and 6 days (-or- 18 weeks and 2 days, -or- 128 days)

August 4, 2009, 08:35 PM	#267
3StrikesNC Senior Member Join Date: October 22, 2007 Location: in a house Posts: 473	Hope yours comes back better than mine. Three + months and I got it back, but it wouldn't shoot a full clip without jamming at least once. junk. + crappy customer service. = ******.

August 4, 2009, 09:09 PM	#268
OnTarget Member Join Date: March 2, 2009 Location: CA Posts: 19	3StrikesNC I empathize with you (and TLeo who also has had enough with the level of service). You mentioned getting a prepaid label from them again to have it repaired...have you sent it back? Did they give you any idea of the turnaround this time? For all the &$% they put you through I'd expect it back within 1 week, plus some kind of compensation. At best, my PPK will likely come back needing a cleaning inside and out based on what I have heard so far. Keep us posted and good luck. Last edited by OnTarget; August 4, 2009 at 09:24 PM.*

August 5, 2009, 01:36 PM	#269
TLeo Senior Member Join Date: February 18, 2009 Location: NC Posts: 254	Letter of apology???? Was that what the letter was? As soon as I saw S&W on the envelope I tore it up and trashed it. I'm not interested in any thing they have to say.

August 5, 2009, 07:12 PM	#270
3StrikesNC Senior Member Join Date: October 22, 2007 Location: in a house Posts: 473	OT; It went back at the end of last week. Per the tracking number, they received it. I enclosed a letter. You'd think they'd call. Not yet. I'll tel you, I am very upset at their lack of service. I believe it is extremely poor. The CSR told me a "supervisor would personally attend to it and it would be repaired to function as sold or replaced". Again I wait....

August 6, 2009, 08:19 AM	#271
kraigwy Senior Member Join Date: June 16, 2008 Location: Wyoming Posts: 11,061	I got back from Sturgis yesterday and found Fed Ex left mine on my back porch. (I live in the country so I guess they didn't want to come back for my signiture). Anyway, Smith cleaned it, fixed the decocker and polished the ramp (I never had a jamming problem) BUT, werent they suppose to mark it to show it's been fixed. Where is the mark suppose to be, I can't find any marks. __________________ Kraig Stuart CPT USAR Ret USAMU Sniper School Distinguished Rifle Badge 1071

August 6, 2009, 11:22 AM	#272
bignz Senior Member Join Date: February 17, 2009 Location: North Texas Posts: 196	The mark is on the frame right behind/under the hammer. I posted a pic of how they messed up my mark a few pages back (post 218) on this thread. That will show you the location.

August 6, 2009, 11:31 AM	#273
kraigwy Senior Member Join Date: June 16, 2008 Location: Wyoming Posts: 11,061	OK I found the mark, I guess I'm lucky, the mark on mine is very small, and only one, hardly noticable. __________________ Kraig Stuart CPT USAR Ret USAMU Sniper School Distinguished Rifle Badge 1071

August 10, 2009, 12:25 AM	#274
Stan200 Member Join Date: July 5, 2008 Location: Connecticut, USA Posts: 85	I've been waiting to send mine in because it works great now and I'm afraid of what they will do to it and I don't want to wait 4+ months. Based upon what I've heard here, I have changed my next purchase from a S+W .357 revolver to a Ruger (I was previously leaning toward the more expesnive S+W purely on reputation). I hold no grudges against those that make a mistake and make the proper reparations, but I hold no loyalty to those that don't deserve it. That is capitolism at work. __________________ Actions speak louder than words, but not nearly as often - Mark Twain

August 11, 2009, 06:20 AM	#275
hhb Senior Member Join Date: May 24, 2007 Location: Foothills of the Ozarks Posts: 316	Another recall I bought a new Sig P238 .380 to quell my lonelyness while my PPK/s was in Maine for the recall, and discovered there is recall for some of the P238's, mine included. I have a registered mail from Sig at the post office that I'll pick up today. Supposed to be the return instructions.