+1 Vortex and Primary Arms

bamaranger · December 24, 2019, 03:05 AM

Don't ask me how he did it, stuff happens ya'know. Just recently, bamaboy managed to fumble his latest AR carbine onto a concrete floor and absolutely destroyed the windage turret on the Vortex scope mounted on same. He boxed the thing up and sent it back to Vortex. Vortex had it back, holiday mail and all, in around a week........a new scope, no questions asked.

Similarly, in a separate incident, I manged to strip the base mount attachment screw/nut on a Primary Arms 30mm tac scope ring. Had the big torque wrench on the nut and wasn't paying attention. I felt pretty dumb, as it was bamaboy's rifle ( a different one than above) and should never have happened. A note to Primary Arms, they sent a new set of rings, .........no questions asked. Those rings BTW, for all the world look exactly like a set of Burris XTR's, and I wouldn't doubt they are made in the same shop.....in China. I've been a bit skeptical about PA stuff, but they treated us right in this instance.

Slotback · January 1, 2020, 04:10 PM

PA has a well deserved reputation for excellent customer service. They are good folks there.

December 24, 2019, 03:05 AM	#1
bamaranger Senior Member Join Date: October 9, 2009 Location: North Alabama Posts: 8,300	+1 Vortex and Primary Arms Don't ask me how he did it, stuff happens ya'know. Just recently, bamaboy managed to fumble his latest AR carbine onto a concrete floor and absolutely destroyed the windage turret on the Vortex scope mounted on same. He boxed the thing up and sent it back to Vortex. Vortex had it back, holiday mail and all, in around a week........a new scope, no questions asked. Similarly, in a separate incident, I manged to strip the base mount attachment screw/nut on a Primary Arms 30mm tac scope ring. Had the big torque wrench on the nut and wasn't paying attention. I felt pretty dumb, as it was bamaboy's rifle ( a different one than above) and should never have happened. A note to Primary Arms, they sent a new set of rings, .........no questions asked. Those rings BTW, for all the world look exactly like a set of Burris XTR's, and I wouldn't doubt they are made in the same shop.....in China. I've been a bit skeptical about PA stuff, but they treated us right in this instance.

January 1, 2020, 04:10 PM	#2
Slotback Senior Member Join Date: May 30, 2010 Posts: 162	PA has a well deserved reputation for excellent customer service. They are good folks there.