J&G Sales - poor customer service

Marcelo05 · May 7, 2009, 07:36 PM

I ordered a rifle from them over a month ago (Apr 2009) and after requesting several times (by phone and email) for the status of the order I received the typical "your order is still in process". So today after I insisted on my order they finally told me: "Sir. your rifle is out of stock and backordered".

I decided to cancel the order and take my business somewhere else. I have to admit that am surprised that J&G Sales are still in business, but if they keep treating their customers like this they will not last long.

I will not order from them again.

RamSlammer · May 9, 2009, 02:44 PM

To the contrary, I have ordered several guns from them and received better than advertised quality with fast shipping and exceptional customer service!

TEDDY · May 9, 2009, 09:04 PM

I have bought barrels and cases of ammo from them no problem.things are frantic now with every thing back ordered.from another copany I have been waiting for order for 3/4 wks now I am down to one idem on back.I will wait as i have done business with these people for 40 yrs.

oldcspsarge · May 10, 2009, 03:06 PM

They have been around for a long time. I have purchased from them over 20+ years. My experiences have always been positive with no problems.

They do advertise in the rag aka: shotgun news and the ads are stale by the time most people see them. They do a lot of business and usually will confirm if an item is in stock. SGN ads are a minimum of a month old when they hit. With the internet site..you can see what J&G has in stock and current prices.

I would say their pricing is market based...they are in business to make $$$ and they make lots of it !

YMMV

Nisei · May 10, 2009, 03:22 PM

How many times have you done business with them? Is this your first time? Maybe you should give them a second chance.

I have done business with them for a while with no problems.

No matter where you go, if you order something unaware that it's on back-order you will be treated with the "your order is still in process" gig every time, everywhere.

Storm52 · May 10, 2009, 06:05 PM

I've dealt with them in the past and they have always met and exceeded expectations. I still recommend them to many others.

Hkmp5sd · May 10, 2009, 06:29 PM

I've purchased firearms from them and have had no problems.

May 7, 2009, 07:36 PM	#1
Marcelo05 Junior Member Join Date: May 7, 2009 Posts: 1	J&G Sales - poor customer service I ordered a rifle from them over a month ago (Apr 2009) and after requesting several times (by phone and email) for the status of the order I received the typical "your order is still in process". So today after I insisted on my order they finally told me: "Sir. your rifle is out of stock and backordered". I decided to cancel the order and take my business somewhere else. I have to admit that am surprised that J&G Sales are still in business, but if they keep treating their customers like this they will not last long. I will not order from them again.

May 9, 2009, 09:04 PM	#3
TEDDY Junior member Join Date: December 10, 2006 Location: MANNING SC Posts: 837	j&G I have bought barrels and cases of ammo from them no problem.things are frantic now with every thing back ordered.from another copany I have been waiting for order for 3/4 wks now I am down to one idem on back.I will wait as i have done business with these people for 40 yrs.

May 10, 2009, 03:22 PM	#5
Nisei Member Join Date: September 16, 2008 Posts: 78	How many times have you done business with them? Is this your first time? Maybe you should give them a second chance. I have done business with them for a while with no problems. No matter where you go, if you order something unaware that it's on back-order you will be treated with the "your order is still in process" gig every time, everywhere. __________________ "In anything at all, perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away." - Antoine de Saint Exupéry

May 10, 2009, 06:29 PM	#7
Hkmp5sd Senior Member Join Date: December 15, 2001 Location: Winter Haven, Florida Posts: 4,303	I've purchased firearms from them and have had no problems. __________________ NRA Certified Instructor: Pistol, Rifle, Shotgun, Home Safety, Personal Protection, Range Safety Officer NRA Life Member

May 9, 2009, 02:44 PM	#2
RamSlammer Senior Member Join Date: November 5, 2008 Location: Arkansas Posts: 722	To the contrary, I have ordered several guns from them and received better than advertised quality with fast shipping and exceptional customer service!

May 10, 2009, 03:06 PM	#4
oldcspsarge Senior Member Join Date: January 11, 2008 Location: Rocky Mountains Posts: 441	They have been around for a long time. I have purchased from them over 20+ years. My experiences have always been positive with no problems. They do advertise in the rag aka: shotgun news and the ads are stale by the time most people see them. They do a lot of business and usually will confirm if an item is in stock. SGN ads are a minimum of a month old when they hit. With the internet site..you can see what J&G has in stock and current prices. I would say their pricing is market based...they are in business to make $$$ and they make lots of it ! YMMV

May 10, 2009, 06:05 PM	#6
Storm52 Member Join Date: March 2, 2009 Location: Shreveport, La. Posts: 85	I've dealt with them in the past and they have always met and exceeded expectations. I still recommend them to many others.