Dillon Precision +10

velocette · October 2, 2015, 03:48 PM

Here is a copy of the e-mail I sent Dillon after my 30 year old Square Deal needed repairs:

Dear Dillon;
Ref:RMA # XXXXXXX
On Sept 15th, I sent my Square Deal to you for repair. I received a Square Deal back on Sept 31st. This quick turn around alone is excellent service.
However; what I sent you was a VERY well used machine that was at least 30 years old. It had loaded well over 150,000 rounds of .45 acp, 9mm, .38 spl & .40S&W. It's ammunition got me to master in Bullseye pistol competition.
Like I said, VERY well used.
What I got back was not a reconditioned machine nor just a repaired machine but a completely NEW machine. All new. Yes, all new. No part is used (yet) Powder measure, dies all new. I am not tremendously surprised, as your reputation for customer service is stellar, but I am very pleased.
Something that you did not know, is that I
am a part time range officer at a large municipal range here in South Florida & am well known by the shooters for good coaching, marksmanship training & reloading advice for both pistol and rifle. (master in smallbore prone too)
Thank you for your beyond excellent service!

geetarman · October 15, 2015, 07:37 AM

Good to hear. I have had only great experience with Dillon. They go far and above what is considered normal customer service.

Catfish · October 20, 2015, 07:35 PM

I lost a 550 Dillon in a fire and called them and ask if their no BS warrant would cover it. They ask if was insured and I told them I was way under insured. I had bought a lot of other stuff for it too. They sent me a new 550 and a lot of other thing to go with it. I have loaded on a Dillon since the early 1980`s and have nothing but good to say about them and their service.

October 2, 2015, 03:48 PM	#1
velocette Senior Member Join Date: May 25, 2007 Location: South Florida Posts: 924	Dillon Precision +10 Here is a copy of the e-mail I sent Dillon after my 30 year old Square Deal needed repairs: Dear Dillon; Ref:RMA # XXXXXXX On Sept 15th, I sent my Square Deal to you for repair. I received a Square Deal back on Sept 31st. This quick turn around alone is excellent service. However; what I sent you was a VERY well used machine that was at least 30 years old. It had loaded well over 150,000 rounds of .45 acp, 9mm, .38 spl & .40S&W. It's ammunition got me to master in Bullseye pistol competition. Like I said, VERY well used. What I got back was not a reconditioned machine nor just a repaired machine but a completely NEW machine. All new. Yes, all new. No part is used (yet) Powder measure, dies all new. I am not tremendously surprised, as your reputation for customer service is stellar, but I am very pleased. Something that you did not know, is that I am a part time range officer at a large municipal range here in South Florida & am well known by the shooters for good coaching, marksmanship training & reloading advice for both pistol and rifle. (master in smallbore prone too) Thank you for your beyond excellent service! __________________ Trigger control + Breath control + Sight alignment = Gun Control. http://www.hrpclub.info/ NRA Smallbore Prone Master, High Power Master

October 15, 2015, 07:37 AM	#2
geetarman Senior Member Join Date: November 18, 2009 Location: Arizona Posts: 3,157	Good to hear. I have had only great experience with Dillon. They go far and above what is considered normal customer service. __________________ Geetarman Carpe Cerveza

October 20, 2015, 07:35 PM	#3
Catfish Senior Member Join Date: November 30, 2010 Location: Ohio Posts: 171	I lost a 550 Dillon in a fire and called them and ask if their no BS warrant would cover it. They ask if was insured and I told them I was way under insured. I had bought a lot of other stuff for it too. They sent me a new 550 and a lot of other thing to go with it. I have loaded on a Dillon since the early 1980`s and have nothing but good to say about them and their service.