Three Cheers for Smith & Wesson

Swifty Morgan · October 17, 2018, 06:33 PM

I bought a Thompson Center rifle, and I got a $75 rebate. I put the rebate card in a place where I was positive I would not lose it. Then I went to look for it. It was gone.

I looked for the card for weeks. Finally, I called S&W (parent company) to see what they would do for me. I figured they would tell me they would replace it for a hefty fee, and that it would be a waste of time because I called right before the expiration date.

Lo and behold, they said they would send me a new card, and they're not charging me a dime.

I did everything I could to screw this up, and they really took care of me. Thought they deserved a public commendation.

2wheelwander · October 20, 2018, 05:04 AM

Thanks for sharing this!

**Spats McGee** · October 20, 2018, 06:18 AM

Nice! I always like it when gun companies take care of their customers.

Swifty Morgan · October 20, 2018, 06:33 PM

Unfortunately, I plan to use the rebate to buy a Colt.

claydoctor · October 22, 2018, 07:11 AM

I don't suppose you mentioned that to them

Swifty Morgan · October 22, 2018, 09:30 AM

Now my conscience is bothering me. I'll email them and tell them after I get the replacement card.

October 17, 2018, 06:33 PM	#1
Swifty Morgan Senior Member Join Date: September 13, 2018 Location: FL Posts: 467	Three Cheers for Smith & Wesson I bought a Thompson Center rifle, and I got a $75 rebate. I put the rebate card in a place where I was positive I would not lose it. Then I went to look for it. It was gone. I looked for the card for weeks. Finally, I called S&W (parent company) to see what they would do for me. I figured they would tell me they would replace it for a hefty fee, and that it would be a waste of time because I called right before the expiration date. Lo and behold, they said they would send me a new card, and they're not charging me a dime. I did everything I could to screw this up, and they really took care of me. Thought they deserved a public commendation.

October 20, 2018, 06:18 AM	#3
Spats McGee Staff Join Date: July 28, 2010 Location: Arkansas Posts: 8,821	Nice! I always like it when gun companies take care of their customers. __________________ I'm a lawyer, but I'm not your lawyer. If you need some honest-to-goodness legal advice, go buy some.

October 20, 2018, 05:04 AM	#2
2wheelwander Senior Member Join Date: January 9, 2018 Posts: 539	Thanks for sharing this!

October 20, 2018, 06:33 PM	#4
Swifty Morgan Senior Member Join Date: September 13, 2018 Location: FL Posts: 467	Unfortunately, I plan to use the rebate to buy a Colt.

October 22, 2018, 07:11 AM	#5
claydoctor Senior Member Join Date: August 26, 2010 Location: Virginia Posts: 450	I don't suppose you mentioned that to them

October 22, 2018, 09:30 AM	#6
Swifty Morgan Senior Member Join Date: September 13, 2018 Location: FL Posts: 467	Now my conscience is bothering me. I'll email them and tell them after I get the replacement card.