Hornady customer service.

Prof Young · February 7, 2020, 06:45 PM

First, see "Bad day at the range" in the general handgun forum. A quick catch up here is that I was shooting 22 mag Hornady V-max in my NAA Blackwidow. First three rounds went bang, next two went BLAM, and the second one broke the gun's main spring. (Why didn't I stop after the first "hot" round.) Called Hornady today and talked to a technical help guy. He sent me specific instructions on how to send them the remainder of the unfired rounds, plus a free fed-ex mailing label, plus the promise of some replacement ammo.

Will keep you all informed as to what happens next.

Life is good.

Prof Young

dfwkid · February 8, 2020, 07:15 PM

I believe they'll treat you right. You don't have to worry as a major ammo maker they have a reputation to protect and actually care about the customer and their product. They might even replace that spring. You might want to check the others.

Scorch · February 9, 2020, 02:07 AM

Told ya so!

Prof Young · February 26, 2020, 07:27 PM

Got a call from Preston at Hornady. They tested the remaining ammo and found no glitches. He asked about the gun. With full disclosure to NAA about the circumstances, they are honoring the warranty none the less so, bravo to NAA. He also told me they were sending me some ammo. We'll see.
Life is good.
Prof Young

reynolds357 · February 26, 2020, 09:35 PM

Quote:

Originally Posted by Prof Young

Got a call from Preston at Hornady. They tested the remaining ammo and found no glitches. He asked about the gun. With full disclosure to NAA about the circumstances, they are honoring the warranty none the less so, bravo to NAA. He also told me they were sending me some ammo. We'll see.
Life is good.
Prof Young

They have good customer service. When their steel cased match first came out, I had a box of 50 in 308 that had to be snapped 2 to 3 times to make fire. I sent back to them about 20 fired and 30 unfired. They sent me 60 (3 boxes) of their 168 gr, brass cased, match ammo.

Prof Young · March 21, 2020, 10:20 PM

It's been almost a month and no replacement ammo from Hornady. Not a big deal so far as I am concerned. Just an FYI.

Life is good.
Prof Young

DaleA · March 23, 2020, 04:00 PM

My very limited experience is that if a big company actually says they will do something they actually will do it. That said a couple of times I've had to write and tell them I haven't received their product yet. Each time it worked out fine for me with just one reminder sent.

I'd say that after a patient month of waiting you sure could send them a reminder.

Scorch · March 23, 2020, 11:54 PM

Call them up! This month has been crazy in the gun business, so they probably have their hands full trying to catch up with demand.

TruthTellers · March 24, 2020, 12:14 AM

All I can say is that I have found .22 Magnum to be less reliable and more inconsistent than .22 LR in every revolver I have shot. Thankfully, none of that is a safety issue, but this ammo clearly was.

You paid for ammunition that caused an issue in your gun, were told to send it back, and haven't received anything in return as compensation. I don't accept that, even tho it probably cost $15, that's still money you have parted with and should get something of value in return. You're not running a charity and if you had gone to Popeye's for their chicken sandwich and gotten fat and gristle on a moldy bun, you wouldn't accept that either.

Call them up and tell them your still waiting for that replacement box of ammo because you need it to trade to a friend who has a 4 pack of toilet paper.

Prof Young · June 1, 2020, 07:11 PM

First see post called "Hornady Customer Service" in the general discussion forum about two months ago.

Well, two days ago a package from Hornady arrived with no less than 150 22 mag rounds. V-max!

I'd given up on this. Figured I only sent them a dozen rounds to test. Over two months but they came through. I'm guessing there may have been some "shut downs" due to the pandemic.

Thanks you Hornady.

Life is good.
Prof Young

**Aguila Blanca** · June 1, 2020, 07:57 PM

Topics merged for convenience.

tank1949 · June 23, 2020, 03:25 PM

Covid has all companies and government sources delayed. Be patient or just call them back.

JakeE · June 23, 2020, 05:24 PM

Everywhere I go or call people are back ordered or late. Some economic downturn we had huh?

buck460XVR · June 24, 2020, 03:48 PM

Kudos to Hornady.

langenc · July 21, 2020, 11:25 AM

Hornady screwed me couple yrs ago. I bought a unused set of 223 dies on ebay. They had a l00 bullet bonus at the time. I couldnt get the bullets cause I wasnt the "ORIGINAL" owner of the dies. Previous owner had NOT collected bullets either.

February 7, 2020, 06:45 PM	#1
Prof Young Senior Member Join Date: August 21, 2007 Location: Illinois - down state Posts: 2,404	Hornady customer service. First, see "Bad day at the range" in the general handgun forum. A quick catch up here is that I was shooting 22 mag Hornady V-max in my NAA Blackwidow. First three rounds went bang, next two went BLAM, and the second one broke the gun's main spring. (Why didn't I stop after the first "hot" round.) Called Hornady today and talked to a technical help guy. He sent me specific instructions on how to send them the remainder of the unfired rounds, plus a free fed-ex mailing label, plus the promise of some replacement ammo. Will keep you all informed as to what happens next. Life is good. Prof Young

February 9, 2020, 02:07 AM	#3
Scorch Senior Member Join Date: February 13, 2006 Location: Washington state Posts: 15,248	Told ya so! __________________ Never try to educate someone who resists knowledge at all costs. But what do I know? Summit Arms Services

February 26, 2020, 07:27 PM	#4
Prof Young Senior Member Join Date: August 21, 2007 Location: Illinois - down state Posts: 2,404	Heard back from Hornady. Got a call from Preston at Hornady. They tested the remaining ammo and found no glitches. He asked about the gun. With full disclosure to NAA about the circumstances, they are honoring the warranty none the less so, bravo to NAA. He also told me they were sending me some ammo. We'll see. Life is good. Prof Young

March 21, 2020, 10:20 PM	#6
Prof Young Senior Member Join Date: August 21, 2007 Location: Illinois - down state Posts: 2,404	No replacement ammo yet . . . It's been almost a month and no replacement ammo from Hornady. Not a big deal so far as I am concerned. Just an FYI. Life is good. Prof Young

March 23, 2020, 11:54 PM	#8
Scorch Senior Member Join Date: February 13, 2006 Location: Washington state Posts: 15,248	Call them up! This month has been crazy in the gun business, so they probably have their hands full trying to catch up with demand. __________________ Never try to educate someone who resists knowledge at all costs. But what do I know? Summit Arms Services

February 8, 2020, 07:15 PM	#2
dfwkid Member Join Date: September 29, 2017 Location: Like the name says: DFW Posts: 26	I believe they'll treat you right. You don't have to worry as a major ammo maker they have a reputation to protect and actually care about the customer and their product. They might even replace that spring. You might want to check the others.

March 23, 2020, 04:00 PM	#7
DaleA Senior Member Join Date: September 12, 2002 Location: Twin Cities, MN Posts: 5,312	My very limited experience is that if a big company actually says they will do something they actually will do it. That said a couple of times I've had to write and tell them I haven't received their product yet. Each time it worked out fine for me with just one reminder sent. I'd say that after a patient month of waiting you sure could send them a reminder.

March 24, 2020, 12:14 AM	#9
TruthTellers Senior Member Join Date: October 22, 2016 Posts: 3,885	All I can say is that I have found .22 Magnum to be less reliable and more inconsistent than .22 LR in every revolver I have shot. Thankfully, none of that is a safety issue, but this ammo clearly was. You paid for ammunition that caused an issue in your gun, were told to send it back, and haven't received anything in return as compensation. I don't accept that, even tho it probably cost $15, that's still money you have parted with and should get something of value in return. You're not running a charity and if you had gone to Popeye's for their chicken sandwich and gotten fat and gristle on a moldy bun, you wouldn't accept that either. Call them up and tell them your still waiting for that replacement box of ammo because you need it to trade to a friend who has a 4 pack of toilet paper. __________________ "We always think there's gonna be more time... then it runs out."

June 1, 2020, 07:11 PM	#10
Prof Young Senior Member Join Date: August 21, 2007 Location: Illinois - down state Posts: 2,404	Hornady Comes Through First see post called "Hornady Customer Service" in the general discussion forum about two months ago. Well, two days ago a package from Hornady arrived with no less than 150 22 mag rounds. V-max! I'd given up on this. Figured I only sent them a dozen rounds to test. Over two months but they came through. I'm guessing there may have been some "shut downs" due to the pandemic. Thanks you Hornady. Life is good. Prof Young

June 1, 2020, 07:57 PM	#11
Aguila Blanca Staff Join Date: September 25, 2008 Location: CONUS Posts: 18,462	Topics merged for convenience. __________________ NRA Life Member / Certified Instructor NRA Chief RSO / CMP RSO 1911 Certified Armorer Jeepaholic

June 23, 2020, 03:25 PM	#12
tank1949 member Join Date: November 12, 2012 Posts: 243	Covid has all companies and government sources delayed. Be patient or just call them back.

June 23, 2020, 05:24 PM	#13
JakeE Junior Member Join Date: August 2, 2019 Posts: 13	Everywhere I go or call people are back ordered or late. Some economic downturn we had huh?

June 24, 2020, 03:48 PM	#14
buck460XVR Senior Member Join Date: December 28, 2006 Posts: 4,342	Kudos to Hornady.

July 21, 2020, 11:25 AM	#15
langenc Senior Member Join Date: August 19, 2007 Location: Montmorency Co, MI Posts: 1,551	Hornady screwed me couple yrs ago. I bought a unused set of 223 dies on ebay. They had a l00 bullet bonus at the time. I couldnt get the bullets cause I wasnt the "ORIGINAL" owner of the dies. Previous owner had NOT collected bullets either.