Sadly Cimarron SINGLE Shot

[ocharry]

i have been following along and there is some good advice for sure....but.... i think for me at this point ,if i had a dog in the fight, i would just request my money back from them or have the CC company get it back or a lawyer and they could keep their ju....uhhh rifle

my reason would be that you sent a defective rifle back to them for legit manufacturing problems and seems they have lost it somewhere in the system.. or so they say...they also will not respond to the customer and i would be afraid that IF i ever get the rifle back and IF it is working like it is supposed to that IF down the road something breaks i would have to deal with this crap all over again

so for me to be made whole again with less head ache, my money back would be the answer i would pursue on this.....i understand it is a gun...BUT it is a faulty gun and these people dont seem to care about that or they would be on top of the problem and NOT leave a customer hanging out to dry

i mean really in 4 months if they really wanted to make you happy......dont you think something would have happened by now.....other than crickets???

i had a similar problem with Springfield....well i should not say that....i should say i had a manufacturing defect from Springfield....and they...Springfield... replaced the gun and it went through the custom shop and back in my hands in 9 days..and 2 of those days were shipping

so for me money back is where i would want to end up.....and then move on

ocharry

[FoghornLeghorn]

Originally Posted by GJeffB

Yeah, let me cover both replies.

White Eagle, thanks for the info, I have that from the website.
HiBC, I have been probably as polite as I ever have been given the building frustration. One of the polite correspondences was indeed to Harvey via email. No response. And the email having not bounced as an invalid address, it's a pretty good guess it was delivered.

It's not the repair time at issue. It's the absolute cessation of all communication. As an aside, I just today saw another thread where the poster has been calling Cimarron and never gets an answer.

Finally, time is running out for my merchant dispute period with the credit card. At this time, I had to file the billing dispute or risk loosing the chance.

Thanks for the information guys

-jb

Sorry for your troubles and hope that you will be made whole soon.

But I'm glad you posted this as I've been in the market for an 1873 rifle.

I was seriously thinking Cimarron as they sell the 1873 with the features I like. But based on your issues I'm scratching them off the list.

Thanks again.

[GJeffB]

Foghorn, I was waiting for a resolution before posting a wrap up, but I have to be fair to all involved. First and foremost Cimarron is in central Texas and apparently got whacked by the snowstorm. They lost power, food, water, telephones, every communication possible. So there's that.
Next. The CSR got in touch with me this past Thursday, the 11th. Apparently (I have no reason to disbelieve) the rifle WAS sent to the Chiappa factory in Ohio in mid-January. The factory just didn't know it (SMH). They sat on it for almost 2 months, then denied to me AND Cimarron that they had it despite shipping and receiving documentation. The factory finally located it and returned it to Cimarron with a description "retightened barrel." That's it. No test fire, no evaluation of how/why the barrel became loose, nada. And finally, the Customer Service Rep at Cimarron advises the wood forearm apparently has 2 new "indentations" that weren't there when sent to the factory. So it's pretty certain the problems aren't with Cimarron, but rather with Chiappa. The original Seller, MidwayUSA.com is intervening, and the Cimarron CSR is trying to see if I get money back, or a new rifle, or ... That decision will probably be the telling factor about Cimarron Firearms Customer service.

I just don't want anybody assuming blame on one place or another until it all plays out. Certainly the purchase decision remains your.

-jb

[GJeffB]

x-post
3/29/2021, dragging this out absurdly. I'll understand if a mod wants it closed.
I'm *really* trying to keep it objective and not vindictive ...
Midway has bailed: no refunds on guns, it's a drop ship, blah blah. I got it, Midway is clearly upfront, "non returnable item." I don't like it, but it's clear.
Since last update March 11 I've inquired 3 times, including to "sales" asking for a reply from the CSR. I have no idea (AGAIN) where the rifle is. No idea what the damage is [an aside: CSR was to email me 9 pictures of the "indentations," never happened]. I've requested exact replacement, substitute replacements (higher priced), or refund. Cimarron has again gone dark. [sarcasm] perhaps another snow storm [/sarcasm].
BBB complaint filed tonight.

-jb, no rifle, no replacement, no money, no Chiappa, never again Cimarron

[sparkyv]

What a shame. I hope cimarron gets it right, jb.
Please continue with the updates.

[claydoctor]

For what it's worth, I have heard some disparaging remarks about Chiappa in the past.

[GJeffB]

I suspect you'll be hearing more shortly ...

-jb, juuust about done