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Old February 7, 2020, 06:45 PM   #1
Prof Young
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Hornady customer service.

First, see "Bad day at the range" in the general handgun forum. A quick catch up here is that I was shooting 22 mag Hornady V-max in my NAA Blackwidow. First three rounds went bang, next two went BLAM, and the second one broke the gun's main spring. (Why didn't I stop after the first "hot" round.) Called Hornady today and talked to a technical help guy. He sent me specific instructions on how to send them the remainder of the unfired rounds, plus a free fed-ex mailing label, plus the promise of some replacement ammo.

Will keep you all informed as to what happens next.

Life is good.

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Old February 8, 2020, 07:15 PM   #2
dfwkid
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I believe they'll treat you right. You don't have to worry as a major ammo maker they have a reputation to protect and actually care about the customer and their product. They might even replace that spring. You might want to check the others.
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Old February 9, 2020, 02:07 AM   #3
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Told ya so!
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Old February 26, 2020, 07:27 PM   #4
Prof Young
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Heard back from Hornady.

Got a call from Preston at Hornady. They tested the remaining ammo and found no glitches. He asked about the gun. With full disclosure to NAA about the circumstances, they are honoring the warranty none the less so, bravo to NAA. He also told me they were sending me some ammo. We'll see.
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Old February 26, 2020, 09:35 PM   #5
reynolds357
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Quote:
Originally Posted by Prof Young View Post
Got a call from Preston at Hornady. They tested the remaining ammo and found no glitches. He asked about the gun. With full disclosure to NAA about the circumstances, they are honoring the warranty none the less so, bravo to NAA. He also told me they were sending me some ammo. We'll see.
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They have good customer service. When their steel cased match first came out, I had a box of 50 in 308 that had to be snapped 2 to 3 times to make fire. I sent back to them about 20 fired and 30 unfired. They sent me 60 (3 boxes) of their 168 gr, brass cased, match ammo.
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Old March 21, 2020, 10:20 PM   #6
Prof Young
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No replacement ammo yet . . .

It's been almost a month and no replacement ammo from Hornady. Not a big deal so far as I am concerned. Just an FYI.

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Old March 23, 2020, 04:00 PM   #7
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My very limited experience is that if a big company actually says they will do something they actually will do it. That said a couple of times I've had to write and tell them I haven't received their product yet. Each time it worked out fine for me with just one reminder sent.

I'd say that after a patient month of waiting you sure could send them a reminder.
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Old March 23, 2020, 11:54 PM   #8
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Call them up! This month has been crazy in the gun business, so they probably have their hands full trying to catch up with demand.
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Old March 24, 2020, 12:14 AM   #9
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All I can say is that I have found .22 Magnum to be less reliable and more inconsistent than .22 LR in every revolver I have shot. Thankfully, none of that is a safety issue, but this ammo clearly was.

You paid for ammunition that caused an issue in your gun, were told to send it back, and haven't received anything in return as compensation. I don't accept that, even tho it probably cost $15, that's still money you have parted with and should get something of value in return. You're not running a charity and if you had gone to Popeye's for their chicken sandwich and gotten fat and gristle on a moldy bun, you wouldn't accept that either.

Call them up and tell them your still waiting for that replacement box of ammo because you need it to trade to a friend who has a 4 pack of toilet paper.
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