Arm or ally customer service

Metal god · September 5, 2020, 06:18 PM

I started this thread to pass along what I believed to be important information . I ordered 1200 projectiles in March of this year . I received my order promptly and did not open it until five days ago . Upon opening it I found that there were only 600 projectiles instead of the 1200 ordered. I immediately emailed them about my discovery . Our email exchange went back-and-forth for 24 hours and 24 hours after that I received a tracking number for the 600 projectiles that were missing from the original order .

How great is that for customer service. After that long a time they could’ve reasonably said sorry we can’t help you it’s been too long for you to lodge a complaint . If they had said that I would’ve been unhappy but completely understood but they never even hinted at that . They really never hinted anything they just asked for the shipping label and the invoice which I took pictures of and sent them and that was good enough .

Anyways that may have been one of my best experiences with the company which really had no obligation to make the situation right . I could’ve easily checked to see if there was the right amount of projectiles in the package just by weighing it when I first got it but I didn’t I just set it aside for later . I actually have another package of theirs that I put aside as well but this one was bought several years ago . Sure hope everything’s in that package ha ha .

Thanks Arm or ally , you guys rock
https://www.armorally.com/

MG

GeorgeandSugar · September 5, 2020, 06:25 PM

I’ve had excellent experience with them as well. Ordering went smoothly. Good to know that they trust (and verify) their customers. In in this day and age, good customer service is a must to stay competitive.

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nhyrum · September 5, 2020, 06:38 PM

I'm glad you shared. Too often people only share the negative. While I hadn't heard of this particular company... I was kind of looking forward to reading a review trashing them, I'm glad it wasn't.

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kahless5876 · September 5, 2020, 08:25 PM

I've had great experiences with them too. Good company.

ed308 · September 6, 2020, 06:41 PM

Same here. Excellent company to order from.

markr6754 · September 11, 2020, 12:30 PM

Pretty happy for you. I'm assuming that you ordered .224 55gr FMJ, as 99% of their Bulk Bullets show "Out of Stock".

I've ordered AR parts from them in the past. Good stuff at good prices. Never looked into projectiles until today. I'll have to add them to my circuit of hopeful inquiries.

kahless5876 · September 11, 2020, 01:08 PM

Quote:

Originally Posted by markr6754

Pretty happy for you. I'm assuming that you ordered .224 55gr FMJ, as 99% of their Bulk Bullets show "Out of Stock".

I've ordered AR parts from them in the past. Good stuff at good prices. Never looked into projectiles until today. I'll have to add them to my circuit of hopeful inquiries.

It seems that they jacked up their projectile prices. I used to get bullets from them when they were Monmouth Reloading. That had great prices at the time.

Metal god · September 11, 2020, 01:18 PM

They were Hornady .308 , 150gr FMJ-BT .

Yes there prices have went up . 600 of the above bullets were $105 in March , not sure what they are now but wouldn’t be surprised if it’s close to double that now . I think the 55gr bullets have went from $70 per 1k to $120 per 1k .

**44 AMP** · September 11, 2020, 01:32 PM

The weight of the package didn't tip you off???

Metal god · September 11, 2020, 01:44 PM

It should have but I never did the math I just labled the box and put it aside . Had I , I would have learned it should have weighed 25+ pounds . I would have known if it was the correct amount just by feel with out even weighing it that it did not . There’s a big difference between almost 13lbs and 25lbs , it’s like double or something

**Unclenick** · September 12, 2020, 03:08 PM

Dang, you've got your multiplication tables down!

armoredman · September 12, 2020, 05:50 PM

I cannot imagine putting aside an order for longer than the five minutes it takes to close the door. i have to pop that box right away.

Metal god · September 12, 2020, 06:52 PM

I always knew I could be a mathbeautician

September 5, 2020, 06:18 PM	#1
Metal god Senior Member Join Date: April 10, 2012 Location: San Diego CA Posts: 6,876	Arm or ally customer service I started this thread to pass along what I believed to be important information . I ordered 1200 projectiles in March of this year . I received my order promptly and did not open it until five days ago . Upon opening it I found that there were only 600 projectiles instead of the 1200 ordered. I immediately emailed them about my discovery . Our email exchange went back-and-forth for 24 hours and 24 hours after that I received a tracking number for the 600 projectiles that were missing from the original order . How great is that for customer service. After that long a time they could’ve reasonably said sorry we can’t help you it’s been too long for you to lodge a complaint . If they had said that I would’ve been unhappy but completely understood but they never even hinted at that . They really never hinted anything they just asked for the shipping label and the invoice which I took pictures of and sent them and that was good enough . Anyways that may have been one of my best experiences with the company which really had no obligation to make the situation right . I could’ve easily checked to see if there was the right amount of projectiles in the package just by weighing it when I first got it but I didn’t I just set it aside for later . I actually have another package of theirs that I put aside as well but this one was bought several years ago . Sure hope everything’s in that package ha ha . Thanks Arm or ally , you guys rock https://www.armorally.com/ MG __________________ If Jesus had a gun , he'd probably still be alive ! I almost always write my posts regardless of content in a jovial manor and intent . If that's not how you took it , please try again . Last edited by Metal god; September 5, 2020 at 07:01 PM.

September 11, 2020, 12:30 PM	#6
markr6754 Senior Member Join Date: February 19, 2018 Location: Centerville, OH Posts: 347	Pretty happy for you. I'm assuming that you ordered .224 55gr FMJ, as 99% of their Bulk Bullets show "Out of Stock". I've ordered AR parts from them in the past. Good stuff at good prices. Never looked into projectiles until today. I'll have to add them to my circuit of hopeful inquiries. __________________ “Draw me not without reason, sheath me not without honor.”

September 11, 2020, 01:18 PM	#8
Metal god Senior Member Join Date: April 10, 2012 Location: San Diego CA Posts: 6,876	They were Hornady .308 , 150gr FMJ-BT . Yes there prices have went up . 600 of the above bullets were $105 in March , not sure what they are now but wouldn’t be surprised if it’s close to double that now . I think the 55gr bullets have went from $70 per 1k to $120 per 1k . __________________ If Jesus had a gun , he'd probably still be alive ! I almost always write my posts regardless of content in a jovial manor and intent . If that's not how you took it , please try again .

September 11, 2020, 01:32 PM	#9
44 AMP Staff Join Date: March 11, 2006 Location: Upper US Posts: 28,833	The weight of the package didn't tip you off??? __________________ All else being equal (and it almost never is) bigger bullets tend to work better.

September 11, 2020, 01:44 PM	#10
Metal god Senior Member Join Date: April 10, 2012 Location: San Diego CA Posts: 6,876	It should have but I never did the math I just labled the box and put it aside . Had I , I would have learned it should have weighed 25+ pounds . I would have known if it was the correct amount just by feel with out even weighing it that it did not . There’s a big difference between almost 13lbs and 25lbs , it’s like double or something __________________ If Jesus had a gun , he'd probably still be alive ! I almost always write my posts regardless of content in a jovial manor and intent . If that's not how you took it , please try again .

September 5, 2020, 06:25 PM	#2
GeorgeandSugar Member Join Date: May 20, 2017 Posts: 67	I’ve had excellent experience with them as well. Ordering went smoothly. Good to know that they trust (and verify) their customers. In in this day and age, good customer service is a must to stay competitive. Sent from my iPhone using Tapatalk

September 5, 2020, 06:38 PM	#3
nhyrum Senior Member Join Date: March 9, 2016 Posts: 588	I'm glad you shared. Too often people only share the negative. While I hadn't heard of this particular company... I was kind of looking forward to reading a review trashing them, I'm glad it wasn't. Sent from my SM-G975U using Tapatalk

September 5, 2020, 08:25 PM	#4
kahless5876 Junior Member Join Date: January 8, 2016 Posts: 8	I've had great experiences with them too. Good company.

September 6, 2020, 06:41 PM	#5
ed308 Senior Member Join Date: November 5, 2016 Location: DFW, TX Posts: 1,147	Same here. Excellent company to order from.

September 12, 2020, 03:08 PM	#11
Unclenick Staff Join Date: March 4, 2005 Location: Ohio Posts: 21,063	Dang, you've got your multiplication tables down! __________________ Gunsite Orange Hat Family Member CMP Certified GSM Master Instructor NRA Certified Rifle Instructor NRA Benefactor Member and Golden Eagle

September 12, 2020, 05:50 PM	#12
armoredman Senior Member Join Date: May 22, 2007 Location: Arizona Posts: 5,299	I cannot imagine putting aside an order for longer than the five minutes it takes to close the door. i have to pop that box right away.

September 12, 2020, 06:52 PM	#13
Metal god Senior Member Join Date: April 10, 2012 Location: San Diego CA Posts: 6,876	I always knew I could be a mathbeautician __________________ If Jesus had a gun , he'd probably still be alive ! I almost always write my posts regardless of content in a jovial manor and intent . If that's not how you took it , please try again .