Great Wolff springs CS

burrhead · July 10, 2013, 01:55 PM

Just a comment about an excellent customer service experience I have had from Wolff. I had emailed them about a spring set that they don't make at this time to inquire if they have considered offering one. ( I prefer to keep the make of gun to myself at this time; don't ask.) I subsequently received an email from Vice-president John Andrews who politely told me they're thinking about it, would keep my email on file and inform me if the set becomes a regular product.

I wrote back and told him about some experimentation I've been doing using a modified spring made by one of their competitors. John then replied he would sent me FOR FREE a spring that Wolff sells as a regular product that I could modify to see if it would work for my purposes.

I don't know about you but I consider that out-standing customer service, especially considering I'm not really acting as a customer in this instance.

Buy Wolff!

GJSchulze · July 10, 2013, 08:33 PM

Wolff did that for me, too. I endorse your endorsement.

hooligan1 · July 11, 2013, 05:22 AM

I have a Wolff "Speed Spring" in my Savage 110 .270 win, It definetly pays to purchase Wolff!!

July 10, 2013, 01:55 PM	#1
burrhead Senior Member Join Date: July 6, 1999 Location: Chihuahuan desert, Texas Posts: 1,148	Great Wolff springs CS Just a comment about an excellent customer service experience I have had from Wolff. I had emailed them about a spring set that they don't make at this time to inquire if they have considered offering one. ( I prefer to keep the make of gun to myself at this time; don't ask.) I subsequently received an email from Vice-president John Andrews who politely told me they're thinking about it, would keep my email on file and inform me if the set becomes a regular product. I wrote back and told him about some experimentation I've been doing using a modified spring made by one of their competitors. John then replied he would sent me FOR FREE a spring that Wolff sells as a regular product that I could modify to see if it would work for my purposes. I don't know about you but I consider that out-standing customer service, especially considering I'm not really acting as a customer in this instance. Buy Wolff! __________________ Join the GOA, SAF and the TSRA I'm offended by people that are easily offended.

July 11, 2013, 05:22 AM	#3
hooligan1 Senior Member Join Date: July 18, 2010 Location: Independence Missouri Posts: 4,585	I have a Wolff "Speed Spring" in my Savage 110 .270 win, It definetly pays to purchase Wolff!! __________________ Keep your Axe sharp and your powder dry.

July 10, 2013, 08:33 PM	#2
GJSchulze Senior Member Join Date: May 3, 2013 Location: Western New York Posts: 454	Wolff did that for me, too. I endorse your endorsement.