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It's sad to say, but so many company's now days seem to care more about making a buck and could care less about customer service. Or I hate it when you do have to call and talk to a rep. you cant hardly understand their english when the person who you are speaking with might be in India, China or wherever but are doing their business here in the UNITED STATES. Hopefully this matter will get worked out soon. Honestly, reasons like this are mainly the reason I now stick with Hornadys and Speer, So far I have never had any problem what so ever with their products! Smith & Wesson with their excellent warranty and also RCBS for thiers as well. Wish you well in your experience and in the end you will have to wonder if you plan on doing business with a company like this..
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